Obtaining Return Warranty Service; Customer Responsibilities - HP Brio 7100 Hardware Manual

HP Hardware Warranty

Obtaining Return Warranty Service

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an
on-site visit or replacement part will be dispatched.
The customer is responsible for the security of its proprietary and confidential
information and for maintaining a procedure external to the products for
reconstruction of lost or altered files, data, or programs.
The customer must provide: access to the product; adequate working space and
facilities within a reasonable distance of the product; access to and use of all
information and facilities determined necessary by HP to service the product; and
operating supplies and consumables such as the customer would use during normal
operation.
A representative of the customer must be present at all times. The customer must
state if the product is being used in an environment which poses a potential health
hazard to repair personnel; HP or the servicing dealer may require that the product
be maintained by customer personnel under direct HP or dealer supervision.
Obtaining Return Warranty Service
When return warranty service applies, the product must be returned to a service
facility designated by HP or to the point of purchase of the product. Customer must
enclose a copy of a document proving date of purchase.
The customer shall prepay shipping charges (and shall pay all duty and taxes) for
products returned to HP for warranty service. HP shall pay for return of products to
the customer except for products returned to the customer from another country.
Rev. 3/3/98
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