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Solving Problems
Light
Status
The printer has started in recovery mode
because the firmware update failed.
A printer error has occurred.
*1 In some print cycles a very small amount of surplus ink may be collected in the ink pad. To prevent ink leakage
from the pad, the printer is designed to stop printing when the pad has reached its limit. Whether and how often
this is required will vary according to the number of pages you print, the type of material that you print and the
number of cleaning cycles that the printer performs. The need for replacement of the pad does not mean that your
printer has ceased to operate in accordance with its specifications. The printer will advise you when the pad
requires replacing and this can only be performed by an authorised Epson Service provider. The Epson warranty
does not cover the cost of this replacement.
Related Information
"Removing Jammed Paper" on page 118
&
"Contacting Epson Support" on page 153
&
"Installing Applications" on page 111
&
"Updating Applications and Firmware" on page 112
&
Checking the Printer Status - Windows
1. Access the printer driver window.
2. Click EPSON Status Monitor 3 on the Maintenance tab.
Note:
❏ You can also check the printer status by double-clicking the printer icon on the taskbar. If the printer icon is not
added to the taskbar, click Monitoring Preferences on the Maintenance tab, and then select Register the shortcut
icon to the taskbar.
❏ If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable
EPSON Status Monitor 3.
Related Information
"Windows Printer Driver" on page 101
&
>
Checking the Printer Status
>
Checking the Printer Status - Windows
Solutions
Follow the steps below to try to update the firmware
again.
1. Connect the computer and the printer with a USB
cable. (During recovery mode, you cannot update the
firmware over a network connection.)
2. Visit your local Epson website for further
instructions.
Open the scanner unit and remove any paper or
protective material inside the printer. Turn the power
off and on again.
If the error continues to occur after turning the power
off and on again, contact Epson support.
117
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