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Appendix
Troubleshooting
If you have problems operating this product, refer to this section.
The most common problems are listed below, along with likely
causes and solutions. If a solution to your problem cannot
be found here, contact your dealer or the nearest authorised
Pioneer service facility.
Problems with the AV screen
CD or DVD playback is not possible.
The disc is inserted upside down.
— Insert the disc with the label upward.
The disc is dirty.
— Clean the disc.
The disc is cracked or otherwise damaged.
— Insert a normal, round disc.
The files on the disc are in an irregular file format.
— Check the file format.
The disc format cannot be played back.
— Replace the disc.
The loaded disc is a type this product cannot play.
— Check what type of disc it is.
The screen is covered by a caution message and the video
cannot be shown.
The handbrake lead is not connected or applied.
— Connect the handbrake lead correctly, and apply the
handbrake.
The handbrake interlock is activated.
— Park your vehicle in a safe place and apply the handbrake.
The audio or video skips.
This product is not firmly secured.
— Secure this product firmly.
No sounds are produced. The volume level will not rise.
Cables are not connected correctly.
— Connect the cables correctly.
The system is performing still, slow motion, or frame-by-
frame playback with DVD-Video.
— There is no sound during still, slow motion, or frame-by-
frame playback with DVD-Video.
The system is paused or performing, fast reverse or forwards
during the disc playback.
— For the media other than music CD (CD-DA), there is no
sound on fast reverse or forwards.
The icon is displayed, and operation is impossible.
The operation is not compatible with the video configuration.
— This operation is not possible. (For example, the DVD
playing does not feature that angle, audio system, subtitle
language, etc.)
The picture stops (pauses) and this product cannot be
operated.
The reading of data is impossible during disc playback.
— Stop playback once, then restart.
The picture is stretched, with an incorrect aspect ratio.
The aspect setting is incorrect for the display.
— Select the appropriate setting for that image.
A parental lock message is displayed and DVD playback
is not possible.
The parental lock is on.
— Turn the parental lock off or change the level.
The parental lock for DVD playback cannot be cancelled.
The code number is incorrect.
— Input the correct code number.
Playback is not with the audio language and subtitle
language settings selected in "DVD/DivX Setup".
The DVD playing does not feature dialogue or subtitles in the
language selected in "DVD/DivX Setup".
— Switching to a selected language is not possible if the
language selected in "DVD/DivX Setup" is not recorded
on the disc.
The picture is extremely unclear/distorted and dark during
playback.
The disc features a signal to prohibit copying. (Some discs
may have this.)
— Since this product is compatible with the copy guard
analogue copy protect system, the picture may suffer from
horizontal stripes or other imperfections when a disc with
that kind of protection signal is viewed on some displays.
This is not a malfunction.
Problems with the phone screen
Dialling is impossible because the touch panel keys for
dialling are inactive.
Your phone is out of range for service.
— Retry after re-entering the range for service.
The connection between the mobile phone and this product
cannot be established now.
— Perform the connection process.
Problems with the Application screen
A black screen is displayed.
While operating an application, the application was ended
on the smartphone side.
— Press
to display the Top menu screen.
The smartphone OS may be awaiting screen operation.
— Stop the vehicle in a safe place and check the screen on
the smartphone.
The screen is displayed, but operation does not work at all.
An error has occurred.
— Park your vehicle in a safe place, and then turn off the
ignition switch (ACC OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
Error messages
When problems occur with this product, an error message
appears on the display. Refer to the table below to identify the
problem, then take the suggested corrective action. If the error
persists, record the error message and contact your dealer or
your nearest Pioneer service centre.
Common
AMP Error
This product fails to operate or the speaker connection is
incorrect; the protective circuit is activated.
— Check the speaker connection. If the message fails to
disappear even after the engine is switched off/on, contact
your dealer or an authorised Pioneer Service Station for
assistance.
Product overheat. System will be shut down automatically
in 1 minute. Restart the product by ACC Off/On may fix this
problem. If this message keep showing up, it is possible
that some problem occurred in the product.
The temperature is too high for this product to operate.
— Follow the instructions displayed on the screen. If this
does not solve the problem, contact your dealer or an
authorised Pioneer Station for assistance.
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