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Limited Warranty for SE+ Series Models
•
Internal (Indoor) Models:
What Is Covered?
The Rinnai Standard Limited Warranty covers any defects in materials or workmanship when the product is installed
and operated according to Rinnai written installation instructions, subject to the terms within this Limited Warranty
document. This Limited Warranty applies only to products that are installed correctly in the United States and Canada.
Improper installation may void this Limited Warranty. In order for this warranty to apply, it is required that you use a
trained and qualified professional who has attended a Rinnai installation training class before installing this water
heater. This Limited Warranty coverage as set out in the table below extends to the original purchaser and subsequent
owners, but only while the product remains at the site of the original installation. This Limited Warranty only extends to
the first / original installation of the product and terminates if the product is moved or reinstalled at a new location.
*The heat exchanger warranty will be 8 years or 12,000 operation hours, whichever occurs first.
Notes:
•
From date of purchase, period of coverage is reduced to 8 years or 12,000 operation hours, whichever
occurs first, if the Rinnai water heater temperature settings exceeds 160°F (71°C).
•
The integrated controller has a 1 year warranty on parts.
What Will Rinnai Do?
Rinnai will repair or replace the covered product or any part or component that is defective in materials or
workmanship as set forth in the above table. Rinnai will pay reasonable labor charges associated with the repair or
replacement of any such part or component during the term of the labor warranty period. All repair parts must be
genuine Rinnai parts. All repairs or replacements must be performed by a licensed professional who is properly trained
to do the type of repair.
Replacement of the product may be authorized by Rinnai only at its sole discretion. Rinnai does not authorize any
person or company to assume for it any obligation or liability in connection with the replacement of the product. If
Rinnai determines that repair of a product is not possible, Rinnai may replace the product with a comparable product at
Rinnai's sole discretion. The warranty claim for product parts and labor may be denied if a component or product
returned to Rinnai is found to be free of defects in material or workmanship; damaged by improper installation, use or
operation; or damaged during return shipping.
How Do I Get Service?
You must contact a trained and qualified professional for the repair of a product under this Limited Warranty. For the
name of a trained and qualified professional, please contact your place of purchase, visit the Rinnai website
(www.rinnai.us), call Rinnai at 1-800-621-9419 or write to Rinnai at 103 International Drive, Peachtree City, Georgia
30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales receipt, or
by registering within 30 days of purchasing the product. To register your Rinnai Tankless Water Heater, please visit
www.rinnai.us. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of Registration by
Rinnai will constitute proof-of-purchase for this product. Registration of product installed in new home construction
may be verified with a copy of the closing papers provided by the initial home buyer. However, Registration is not
necessary in order to validate this Limited Warranty.
Rinnai Commercial Hybrid System Installation and Operation Manual
CU199i
Item
Heat Exchanger*
Storage Tank
All Other Parts and Components
Reasonable Labor
Warranty Coverage
8 Years
6 Years
5 Years
1 Year
49
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