Troubleshooting Your Computer; Audio Problems - HP OmniBook 6100 Reference Manual

Troubleshooting Your Computer

Troubleshooting and Maintenance
Troubleshooting Your Computer
This section contains solutions to a many types of problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
• Open the HP web-based troubleshooting tool: double-click the HP Instant Support
icon on the Windows desktop (Windows 98 or 2000) or click Start. Help and Support,
(Windows XP). Search or browse the troubleshooting database for the information
related to your problem.
• Click Start, Help (Windows 98 or 2000) or Start, Help and Support, Fixing a Problem
(Windows XP), and use the Windows troubleshooters.
• See the Microsoft Windows manual shipped with the computer.
• See the HP Notes in the online HP Library for updated information.
• Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).
• Test your computer by running the e-Diagtools test program. See "Testing the
Hardware" on page 123.
• Contact your dealer or Hewlett-Packard—see "To contact HP for support or service"
on page 136. Please have your computer with you when you call.

Audio Problems

If no sound is audible
• Press the back end of the volume control several times.
• Click the speaker icon on the taskbar (if present), and make sure that Mute is not
checked and the Volume Control slider is not set to the bottom.
• Press the audio-off button on the right side of the computer once or twice until the
indicator light goes off.
• When you are operating your computer in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.
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