Novatel Merlin U740 User Manual
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Novatel Merlin U740 User Manual

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U740 USER MANUAL
The information contained in this document is subject to change without notice and should not be construed as a
commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
DRAFT DRAFT DRAFT
GU-90023
REVISION A

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  • Page 1 U740 USER MANUAL The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document. DRAFT DRAFT DRAFT...

  • Page 2: Table Of Contents

    MER L IN U7 40 U SER GU ID E 2 Getting started ............................3 Your UMTS account............................3 Your U740 Merlin ............................3 The UMTS package ............................3 Getting Started ............................4 System Requirements...........................4 Care of your Merlin ............................4 Installing MobiLink ............................6 1.7.1 Windows 2000 Installation ........................6 1.7.2 Windows 2000 detects your U740 Merlin ....................9...

  • Page 3: Getting Started

    PC card slot (PCMCIA Type II, CardBus 3.3V) of most Windows based laptop computers. The U740 utilizes HSDPA capable UMTS (Universal Mobile Telecommunications System) Networks to connect to the Internet transferring data at rates up to 1.8Mbps (Note: Data rates are Network dependant). The Merlin U740 runs on Microsoft Windows 2000 and Microsoft Windows XP.

  • Page 4: Getting Started

    CD-ROM drive Type II, PC CARD slot --- 3.3V 1.6 CARE OF YOUR MERLIN Novatel Wireless recommends the following handling guidelines: Handle with care. Avoid storing your U740 Merlin in extreme temperatures. Store the PC card in a dry and clean environment.
  • Page 5 MER L IN U7 40 U SER GU ID E 5 NOTE: TO REMOVE YOUR U740 MERLIN, YOU MUST EXIT MOBILINK , THEN STOP THE MERLIN USING THE PC CARD TRAY ICON LOCATED IN THE BOTTOM-RIGHT CORNER OF YOUR PC. CLICK THE ICON AND SELECT STOP FROM THE DIALOG BOX.

  • Page 6: Installing Mobilink

    MER L IN U7 40 U SER GU ID E 6 1.7 INSTALLING MOBILINK This portion of the guide will instruct you how to install the MobiLink software from the Installation CD. 1.7.1 Windows 2000 Installation Insert the installation CD in the CD drive of your PC. If the auto-run does not start, double-click on the Autorun.exe on the CD.
  • Page 7 MER L IN U7 40 U SER GU ID E 7 The “License Agreement” window will appear next. See Figure 2. FIGURE 2 Read the License Agreement and acknowledge your agreement by selecting “I accept the license agreement”. Then click Next. The "Ready to Install the Program"...
  • Page 8 MER L IN U7 40 U SER GU ID E 8 The "Installing MobiLink" window will appear while MobiLink is being installed. See Figure 4. FIGURE 4 When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 5. FIGURE 5 Click Finish.

  • Page 9: Windows 2000 Detects Your U740 Merlin

    MER L IN U7 40 U SER GU ID E 9 1.7.2 Windows 2000 detects your U740 Merlin Insert the SIM card into the modem. The SIM card is required to connect to the Network. NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE.
  • Page 10 MER L IN U7 40 U SER GU ID E 1 0 FIGURE 9 FIGURE 10 FIGURE 11 FIGURE 12 FIGURE 13 FIGURE 14 Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2. GU-90023 Revision A...

  • Page 11: Windows Xp Installation

    MER L IN U7 40 U SER GU ID E 1 1 1.7.3 Windows XP Installation Insert the installation CD in the CD drive of your PC. If the auto-run does not start, double-click on the Autorun.exe on the CD. The "Preparing to Install"...
  • Page 12 MER L IN U7 40 U SER GU ID E 1 2 The “License Agreement” window will appear next. See Figure 16. FIGURE 16 Read the License Agreement and acknowledge your agreement by selecting “I accept the terms in the license agreement”.
  • Page 13 MER L IN U7 40 U SER GU ID E 1 3 The "Installing MobiLink" window will appear while MobiLink is being installed. See Figure 18. FIGURE 18 When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure FIGURE 19 Click Finish.

  • Page 14: Windows Xp Detects Your U740 Merlin

    MER L IN U7 40 U SER GU ID E 1 4 1.7.4 Windows XP detects your U740 Merlin Insert the SIM card into the modem. This is required to connect to the Network. NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE.
  • Page 15 MER L IN U7 40 U SER GU ID E 1 5 FIGURE 23 FIGURE 24 FIGURE 25 FIGURE 26 FIGURE 27 GU-90023 Revision A...
  • Page 16 MER L IN U7 40 U SER GU ID E 1 6 FIGURE 28 FIGURE 29 Windows has now detected and installed the drivers for your U740 Merlin. Proceed to Section 2. You may verify all the drivers in Windows Device Manager. GU-90023 Revision A...

  • Page 17: Mobilink

    Network along with the various functions associated with the buttons and the menu. 2.1 MOBILINK OVERVIEW The Novatel Wireless MobiLink™ Communications Software Suite is a family of wireless connectivity applications that connect mobile devices using, Wireless Wide Area Networks (WWAN) i.e 3G UMTS networks, Wireless Local Area Networks (Wi-Fi) and Ethernet in a single application to allow quick and easy access to email, the Internet and corporate networks anytime, anywhere.

  • Page 18: Main Display Window

    MER L IN U7 40 U SER GU ID E 1 8 2.2.1 Main Display Window Active Profile Selection Menu Icon Display Mobile Links Signal Strength Indicator WWAN, WiFi, Ethernet Connection Status 3G Network MOBILE VIEW Connect\Disconnect 2.2.2 Main Display Window Description Mobile Links: Active icon selection to change main display, as well as status indication for all the three types of connections.

  • Page 19: Mobilink Buttons

    A unique number that identifies your modem on the network Mobile Number: SIM Number (a numeric number) Manufacturer: Novatel Wireless Modem Type: Merlin U740 Technology: UMTS REPORT ITEM: Statistical information about the current connection (See MobiLink's online help for more details)

  • Page 20: Creating A Data Session

    MER L IN U7 40 U SER GU ID E 2 0 2.2.5 Creating a data session NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER, THE SIM MUST BE ENABLED FOR UMTS AND SMS AS REQUIRED. Double-click on the MobiLink icon that MobiLink places on your desktop during the installation process.
  • Page 21 MER L IN U7 40 U SER GU ID E 2 1 The Merlin will now search for available networks. See Figure 32. FIGURE 32 The Merlin will then attempt to "ATTACH" to the network, and if successful, you will see Figure 33. Depending on which technology it was originally set to the LED should blink green for GPRS or blue for UMTS.
  • Page 22 MER L IN U7 40 U SER GU ID E 2 2 FIGURE 34 Click New. The Profile Wizard Window Step 1 of 3 will appear. See Figure 35. FIGURE 35 Enter your name of choice for the profile, example, 3G HSDPA and your APN provided to you by your service provider, example, internet.com.
  • Page 23 MER L IN U7 40 U SER GU ID E 2 3 FIGURE 37 If required enter your Username, Password and Confirm password. Click Finish. You will now see your profile in the profile list. See Figure 38. Click OK. NOTE: MOST EUROPEAN SERVICE PROVIDERS DO NOT REQUIRE A USERNAME AND PASSWORD.
  • Page 24 MER L IN U7 40 U SER GU ID E 2 4 Select the available profile or a profile that you created from the Active Profile Menu (clicking on V symbol) See Figure 39 above. Click Connect. FIGURE 40 Your Merlin will attempt to connect to the network. See Figure 41 FIGURE 41 Following successful authentication, your Merlin will connect to the network.

  • Page 25: Sending And Receiving Sms Messages

    MER L IN U7 40 U SER GU ID E 2 5 SENDING AND RECEIVING SMS MESSAGES In This Section • What is SMS • Use The SMS client in MobiLink to send SMS messages • Use the SMS client in MobiLink to read messages This section will assist you in using the Short Messaging System client in MobiLink 3.1 WHAT IS SMS Short Message Service (SMS) is the transmission of short text messages to and from mobile devices.

  • Page 26: Sending Sms Messages

    MER L IN U7 40 U SER GU ID E 2 6 MobiLink SMS Toolbar Description New SMS/Email Message: Creates a new message Delete: Deletes the selected SMS message(s) Reply: Copies the sender field to a new message Forward Copies the message contents to a new message SMS Mailbox Description Inbox: contains received messages...

  • Page 27: Receiving And Reading Sms Messages

    MER L IN U7 40 U SER GU ID E 2 7 In the To box, type the phone number of each recipient, separating names with a semicolon (;). To add phone numbers from the Address Book, click the To button and then select the phone number. Type your message, and then click Send on the toolbar.

  • Page 28: Determine Merlin States

    MER L IN U7 40 U SER GU ID E 2 8 DETERMINE MERLIN STATES In This Section • Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and colour of the Light Emitting Diode The Light Emitting Diode (LED) is a device that lights up when power is applied to it.
  • Page 29 MER L IN U7 40 U SER GU ID E 2 9 NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STATE TO ANOTHER, THE ACTUAL LED DISPLAY WILL NOT CHANGE IMMEDIATELY, RATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT THE NEW STATE IS VALID.

  • Page 30: Troubleshooting

    MER L IN U7 40 U SER GU ID E 3 0 TROUBLESHOOTING In This Section • Troubleshooting common problems This section will assist you in resolving common problems that might arise during installation or connecting to the network. Problem 1.1: Cannot install MobiLink Problem 1.2: When I run the MobiLink software, I get the message “No Card Detected”...

  • Page 31: Cannot Install Mobilink

    Restart MobiLink again, or remove Card, reboot PC and try again or go to step 2 Insert your Novatel Wireless UMTS U740 modem into your PC CARD slot to install the drivers onto your computer. If you have already done so and still receive this error then you must check to see if the drivers have been installed properly.
  • Page 32 MER L IN U7 40 U SER GU ID E 3 2 WINDOW 2 Expand Modems, Ports and USB Serial Bus Controllers category by clicking on the + sign. See Window 3 WINDOW 3 NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLIGHTED ON YOUR MACHINE. GU-90023 Revision A...

  • Page 33: Problem: When I Insert The Modem, I Get Unknown_Pcmcia_Manufacturer" Instead Of "Novatel_ Wireless

    MER L IN U7 40 U SER GU ID E 3 3 Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following. • Reboot your PC or • Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling) To Uninstall follow these steps.

  • Page 34: Problem: When I Run Mobilink Software, The Window "Searching For Network" Will Be Displayed Continuously

    MER L IN U7 40 U SER GU ID E 3 4 1.6 PROBLEM: WHEN I RUN MOBILINK SOFTWARE, THE WINDOW “SEARCHING FOR NETWORK” WILL BE DISPLAYED CONTINUOUSLY POSSIBLE CAUSE 1: OUT OF GSM COVERAGE AREA RESOLUTION: RELOCATE TO AN AREA OF COVERAGE. CONTACT YOUR SERVICE PROVIDER FOR DETAILS OF THEIR COVERAGE AREAS.
  • Page 35 MER L IN U7 40 U SER GU ID E 3 5 WINDOW 5 Check appropriate boxes if you are using a proxy server. See Window 6 WINDOW 6 POSSIBLE CAUSE 4: DNS SERVER PROBLEMS RESOLUTION 4: Windows 2000 and XP Click Start >...
  • Page 36 MER L IN U7 40 U SER GU ID E 3 6 WINDOW 7 At the C prompt type in PING www.nvtl.com • Response: Unknown host www.nvtl.com --- Usually faulty DNS. Call your Network Provider • Response: Pinging nvtl.com [216.65.221.49] with 32 bytes of data. --- DNS ok even if you don’t get reply from ping.

  • Page 37: Product Specification

    MER L IN U7 40 U SER GU ID E 3 7 PRODUCT SPECIFICATION In This Section • Technical and Environmental Specifications 6.1 TECHNICAL SPECIFICATION This section outlines the technical and environmental specifications of your Merlin U740 Name: Merlin U740 Model: NRM–U740 Approvals:...
  • Page 38 MER L IN U7 40 U SER GU ID E 3 8 Technology: GPRS/EDGE Band Designation: GSM (850MHz) Multi Class MS-10 (maximum : 4 RX, 2 TX, 5 slots) Transmit Band: 824MHz – 849MHz Receive Band: 869MHz – 894MHz Power Output – Transmit Class 4 (+33dBm) Power: Power Output (EDGE) –...

  • Page 39: Environmental Specification

    MER L IN U7 40 U SER GU ID E 3 9 6.2 ENVIRONMENTAL SPECIFICATION Operating Temperature 0° Celsius to+55° Celsius Storage Temperature -20° Celsius to +65° Celsius Relative Humidity 95% maximum – Non Condensing Vibration 147 m/s (15Gpeak) 10hz-2000hz GU-90023 Revision A...

  • Page 40: Safety And Regulations

    Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the Merlin U740, or failure of the Merlin U740 to transmit or receive such data 7.2 SAFETY HAZARDS...

  • Page 41: Regulatory Notices

    MER L IN U7 40 U SER GU ID E 4 1 Near Medical and life support equipment Do not operate your modem in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned off.
  • Page 42 MER L IN U7 40 U SER GU ID E 4 2 R&TTE REQUIREMENT DESCIPLINE APPLIED STANDARD Article 3.1(a) Health ICNIRP 1998 European Council Rec. 1999/519 EC Article 3.1(a) Safety IEC 60950-1 Article 3.1(b) EN 301 489-1 EN 301 489-7 EN 301 489-24 Article 3.2 Spectrum...
  • Page 43 MER L IN U7 40 U SER GU ID E 4 3 FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -- UNITED STATES) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

  • Page 44: Regulatory Notices

    Novatel Wireless Technologies. MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless, Inc. may void your authority to operate the equipment. 7.4 REGULATORY NOTICES This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves.

  • Page 45: Unlocking A Simlocked Modem With Mobilink

    SIMs of a particular carrier. Novatel Wireless cannot, and does not provide the MEP code. Any request for the MEP code configuration must be made through the carrier from whom the modem or data card was purchased.
  • Page 46 MER L IN U7 40 U SER GU ID E 4 6 After approximately 30 seconds MobiLink will request that you enter the SIM PIN again. As in step 2 . See Figure 41 above. Enter PIN code in the box and click OK. After a little while the Modem/data card should start searching for available networks.

  • Page 47: Document Control

    MER L IN U7 40 U SER GU ID E 4 7 DOCUMENT CONTROL REVISION CONTROL Revision Number Revision History DRAFT DRAFT Draft Note Revisit Product Specifications and Safety and Regulations sections. GU-90023 Revision A...

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