Table of Contents
Troubleshooting
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Summary of Contents for Novatel OVATION U720
- Page 1 Sprint Mobile Broadband USB Modem by Novatel Wireless Ovation™ U720 www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. Part No: 90024008 Rev. 2.0...
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Page 3: Table Of Contents
Table of Contents Welcome to Sprint ....... . .i Introduction ........ii Section 1: Sprint Mobile Broadband USB Modem Basics 1 1A. - Page 4 Menu Item Details ......... 46 Settings .
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Page 5: Welcome To Sprint
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before. -
Page 6: Introduction
Introduction This User Guide introduces you to Sprint service and all the features of your new Sprint Mobile Broadband USB modem. The guide is divided into five sections: Section 1: Sprint Mobile Broadband USB Modem Basics Section 2: Installing the Sprint Mobile Broadband USB Modem Section 3: Web Access Section 4: Technical Specifications and Regulatory Information Section 5: Safety and Terms &... -
Page 7: Section 1: Sprint Mobile Broadband Usb Modem Basics
Section 1 Sprint Mobile Broadband USB Modem Basics... -
Page 9: Introducing The Sprint Mobile Broadband Usb Modem
Introducing the Sprint Mobile Broadband USB Modem In This Section Your Sprint Mobile Broadband USB Modem CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, the materials included with your device, and an overview of the sections in this User Guide. -
Page 10: Your Sprint Mobile Broadband Usb Modem
Your Sprint Mobile Broadband USB Modem Your Sprint Mobile Broadband USB modem connects to a USB port and functions as a wireless network EVDO device. This device allows you to: Access your company network. Send and receive email. Access the Internet. CDMA Networks The Sprint Mobile Broadband USB modem operates over a type of wireless network called CDMA (Code Division Multiple... -
Page 11: Usb Evdo Modem
per second (Mbps) on the downlink and up to 1.8 Mbps on the uplink on EV-DO Rev A networks. Note: The Sprint Mobile Broadband USB modem provides average download speeds in EV-DO Rev. A coverage areas of 600-1400 kilobits per second (kbps) and average upload speeds of 350- 500 kbps. -
Page 12: Package Contents
Tip: To optimize your settings for faster speeds and data conservation when accessing your company network, work in “Offline”mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather than double-clicking them in the email). -
Page 13: About This Guide
About This Guide This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband USB modem. Section 1 (which you are reading) gives you an overview of the USB modem and its basic features. Section 2 provides detailed, step-by-step instructions for installing and using the Sprint Mobile Broadband USB modem and Sprint Connection Manager software. -
Page 15: Section 2: Installing The Sprint Mobile Broadband Usb Modem
Section 2 Installing the Sprint Mobile Broadband USB Modem... -
Page 17: Getting Started With Your Sprint Mobile Broadband Usb Modem
Getting Started With Your Sprint Mobile Broadband USB Modem In This Section Getting Started The Sprint Mobile Broadband USB Modem Software Activating and Using Sprint Service Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadband USB modem, including installing the Sprint Connection Manager software and activating your account. -
Page 18: Getting Started
Getting Started Before you can begin using your Sprint Mobile Broadband USB modem, you must first: Install the Sprint Connection Manager software, including the Sprint Mobile Broadband USB modem driver software. Activate your Sprint account (unless the USB modem has been preactivated). Configure the Sprint Mobile Broadband USB modem to use your account. -
Page 19: Activating And Using Sprint Service
The software must be installed before you insert the Sprint Mobile Broadband USB modem for the first time. Detailed instructions are provided starting on page 18. Activating and Using Sprint Service Before using your Sprint Mobile Broadband USB modem, you must first set up your Sprint wireless network account. -
Page 20: Care And Maintenance
Tip: You can use the Lock Code feature to prevent others from using your account should your Sprint Mobile Broadband USB modem be lost or stolen. See page 58 for instructions on using this feature. Unless your device has been preactivated, the Sprint Connection Manager software application will automatically detect that no account has been configured when you run it for the first time. -
Page 21: Installing The Sprint Mobile Broadband Usb Modem
Installing the Sprint Mobile Broadband USB Modem Getting Started Installing the Sprint Connection Manager Software Inserting and Removing the Sprint Mobile Broadband USB Modem Activating Your Sprint Mobile Broadband USB Modem This section guides you through the steps necessary to install your Sprint Mobile Broadband USB modem and make it operational on your computer. -
Page 22: Getting Started
Getting Started Before you can use your Sprint Mobile Broadband USB modem, you must: Install the Sprint Connection Manager software, located on the installation CD, onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system. -
Page 23: System Requirements
System Requirements The Sprint Mobile Broadband USB modem is supported on the following operating systems: Windows® 2000 Windows® XP To install and run the Sprint Mobile Broadband USB modem and accompanying software, your system requires these minimum resources: Interface Communications Ports Optical Drive I/O Resources... -
Page 24: Installing The Sprint Connection Manager Software
Installing the Sprint Connection Manager Software Follow the instructions below to install the Sprint Connection Manager software from the installation CD. This process requires you to restart your computer at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation. - Page 25 Note: You may also be given the option of selecting the Bytemobile option provides increased speeds and enhanced graphics to further improve your experience with image and data optimization in an easy-to-use visual interface. If this option is available you may place a check mark in the check box to add Bytemobile Optimization.
- Page 26 Insert the USB connector into your computer’s USB port. (See page 22 for complete instructions on proper insertion and removal.) Note: Sprint Connection Manager will check to ensure you have the latest firmware installed. If there is a new firmware release for the software, the “Firmware Update”...
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Page 27: Firmware Updates
(if it has not already been activated). See “Activating Your Sprint Mobile Broadband USB Modem” on page 25. Note: During this time, the Sprint Connection Manager message area displays “Updating Hardware” and the Go button is disabled. Firmware Updates The first time you attempt to connect your USB modem to your computer, Sprint Connection Manager will check to ensure you have the latest firmware installed. -
Page 28: Inserting And Removing The Sprint Mobile Broadband Usb Modem
Note: During this time, the Sprint Connection Manager message area displays “Updating Hardware” and the Go button is disabled. Once the USB modem is provisioned successfully, it will start IOTA (Internet Over-the-Air) Activation to update your user profile from the network settings. If the USB modem is not provisioned or out of the Sprint coverage area, the Sprint Connection Manager user interface will display “Mobile Broadband: Searching for service...”. -
Page 29: Usb Modem
When you connect the device, the following should occur: The USB modem is powered as soon as you connect it to the computer’s USB port. The LED indicator on the device lights up, blinks, and turns solid green. The Sprint Connection Manager software starts (unless the auto-launch feature has been disabled). - Page 30 Turning Off the Sprint Mobile Broadband USB Modem When the Sprint Mobile Broadband USB modem is connected to the computer, it has power and is trying to communicate with the network. To turn off the USB modem, Sprint Connection Manager must be closed. Removing the Sprint Mobile Broadband USB Modem Close Sprint Connection Manager if it is running.
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Page 31: Activating Your Sprint Mobile Broadband Usb Modem
Remove the USB connector from your computer’s USB port by gripping the USB modem on both sides and pulling straight out to avoid damaging the modem’s antenna. Activating Your Sprint Mobile Broadband USB Modem The final step to making your USB modem operational is configuring it to use your account. - Page 32 Inform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband USB modem by Novatel Wireless, Inc. (Ovation U720). During this call, Sprint Customer Service will help you choose a service plan and guide you through the activation process.
- Page 33 Click Next when you are asked for your device’s ESN (electronic serial number). A third window will appear, which displays your device’s ESN in the top field. Carefully repeat the ESN to the Sprint Customer Service representative. You will be given an activation code. Enter the activation code into the bottom field of the window and click Next to continue to the next window.
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Page 35: Sprint Connection Manager Software
Sprint Connection Manager Software In This Section The Sprint Connection Manager Software The Sprint Connection Manager Software Window LED Overview System Tray Icons Establishing and Terminating Connections Sprint Connection Manager Software Menu Options and Settings This chapter outlines the Sprint Connection Manager software interface for your computer, including the components of the main window, button usage, system tray icons, and more. - Page 36 The Sprint Connection Manager Software The Sprint Connection Manager software allows you to manage and monitor the connection between your Sprint Mobile Broadband USB modem and the CDMA network. Use the software to: Determine your signal strength, roaming status, Sprint connection availability, and other network parameters.
- Page 37 Starting the Sprint Connection Manager Software To launch the Sprint Connection Manager software: Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon, located on your desktop. – or – Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless).
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Page 38: The Sprint Connection Manager Software Window
The Sprint Connection Manager Software Window The Sprint Connection Manager software features its own Custom Main Interface (CMI) window. It includes the following components: A Menu button in the upper-left corner Minimize and Close buttons in the upper-right corner A message area (the left portion of the display) An indicator area (to the immediate right of the message area) A button (“GO”) used to establish/cancel a connection... - Page 39 About the Interface The following application functions are available within the main window of the Sprint Connection Manager software: Close: Closes the interface and exits the software. Go: Initiates a connection. Stop: Ends or cancels a connection. Minimize: Minimizes the interface to System Tray Mode. Menu: Provides access to tools and options settings.
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Page 40: The Menu Button
The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint Connection Manager software menu. Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active. -
Page 41: The Minimize And Close Buttons
The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the device status. (See “System Tray Icons” on page 41.) Once minimized, you can redisplay the program by double-clicking the desktop shortcut or launching the device software from the Start menu. -
Page 42: Connection Status
Connection Status The Sprint Connection Manager software interface provides information about your current connection status. Other messages may appear as a result of customized options. Insert your Device... If the Sprint Connection Manager software fails to detect a device, the message “Insert your Device...” is displayed. In this state, the GO button is unavailable to indicate it cannot be engaged. - Page 43 Connecting In this state, Sprint Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop. If you attempt to establish a Sprint connection that requires a password, a dialog box appears.
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Page 44: Indicator Area
Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The table below lists the indicator area icons and explains the significance of each icon. - Page 45 The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. GO – Ready to establish a connection. Click the button to start a connection. Stop – Once a connection is established, the Go button changes to read Stop.
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Page 46: Led Overview
LED Overview Your Sprint Mobile Broadband USB modem by Novatel Wireless, Ovation U720, has two LED lights located near the antenna of the device. The lights operate as follows: LED Behavior Off (no light) Green (solid) Green (blinking slowly) Green (intermittent blinking) -
Page 47: System Tray Icons
System Tray Icons The Sprint Connection Manager software displays an icon in the system tray (in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. Icon Meaning Connecting - Sprint Mobile Broadband USB modem ready for connection or currently making a connection. -
Page 48: Establishing And Terminating Connections
Establishing and Terminating Connections The Sprint Connection Manager software interface can be used to establish and terminate connections with the Sprint Mobile Broadband USB modem by simply clicking the GO or Stop buttons. Sprint Connection Manager Software Menu Options and Settings Click the Menu button, located at the upper left of the interface (see page 31), to launch the Sprint Connection Manager menu. -
Page 49: Menu Options
Menu Options In This Section Overview of Menu Items Menu Item Details Settings The Sprint Connection Manager’s primary menu options allow you to manage your device’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list. -
Page 50: Overview Of Menu Items
Overview of Menu Items To display the Sprint Connection Manager’s primary menu, click the Menu button at the top left corner of the interface. The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information. - Page 51 Menu Item Alert Log Connection History Device Info & Diagnostics Software Updates Links Help About Sprint Mobile Broadband Settings Exit Section 2C: Menu Options Menu Items Description View information on device errors or failures by date/time, alert, connection name, and type. View information on data connections by date/time, type, and duration.
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Page 52: Menu Item Details
Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: Select Menu >... -
Page 53: Device Info & Diagnostics
The duration of the connection. Deleting Records To delete all records in the Connection History: From the Connection History window, click Clear. You will see a prompt: “Cear all entries from the Connection History?” Click Yes to delete all records. Click No to cancel. Device Info &... -
Page 54: Software Updates
Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint Customer Service representative to help them in troubleshooting your notebook. Software Updates From time to time, Sprint may release updates for your Sprint Connection Manager software. -
Page 55: About Sprint Mobile Broadband
from any window within Sprint Connection Manager by pressing the ‘F1’ key on your keyboard. To access Help, select Menu > Help. About Sprint Mobile Broadband The About Sprint Mobile Broadband menu option allows you to display the Sprint Connection Manager opening splash screen, which appears when you launch Sprint Connection Manager. - Page 56 Note: If you did not install the Bytemobile Optimization Client, the Optimization option will not be available. Once you install the Bytemobile Optimization Client this option will become available. General To display the General settings options, select Menu > Settings >...
- Page 57 Optimization Bandwidth Optimization enhances the connection to your company’s enterprise network; it is a combination of data compression, TCP/IP optimization, and caching. This can result in a two to five times improvement in your perceived system speed, depending on your applications. To display the Optimization settings menu, select Menu >...
- Page 58 Protocol Compression Select the Protocol Compression check boxes to enable compression for the following types for data: SSL - Secure Socket Layer FTP - File Transfer Protocol SMTP - Simple Mail Transfer Protocol, a communications protocol used on the Internet to route email HTTP - Hypertext Transfer Protocol POPv3 - Post Office Protocol standard in common use on TCP/ IP networks...
- Page 59 Sprint Connection Manager Settings To customize your Sprint Mobile Broadband - Novatel Wireless settings, select Menu > Settings > Sprint (connection name), and then select from the following menu options: Always Show Welcome Screen – Select this check box if you would like to have a welcome screen appear upon a successful connection to the network.
- Page 60 Access Menu > Settings > Sprint Mobile Broadband - Novatel Wireless. Place a check mark in the check box designated Enable Network Adapter (NDIS), click Apply, and then click OK. Note: The first time you enable the Network Adapter (NDIS) mode, Windows will automatically install the network drivers for the Sprint Mobile Broadband USB modem - Novatel Wireless EV-DO Network Adapter.
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Page 61: Roaming Preference
Note: Sprint Connection Manager will always try to connect to a Sprint CDMA 1xEV-DO network first before attempting to connect to a 1xRTT network. 1xEV-DO networks always have priority! If a 1xEV-DO network is unavailable then Sprint Connection Manager will search for an available 1xRTT network. - Page 62 The Roaming section gives you the following options to choose from: Sprint: Directs the Sprint Mobile Broadband USB modem not to roam. If this option is selected, you will not be able to roam if Sprint coverage is unavailable. This is the default setting.
- Page 63 Roaming Only: Forces Sprint Mobile Broadband USB modem to select a network that has a roaming agreement with Sprint. Note: When you select this option you are roaming within a “preferred” roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a “non-preferred zone.”...
- Page 64 Applying your Roaming Preference Click OK or Apply on the Settings dialog box to reset your device. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to take effect.” Click OK to close the dialog box.
- Page 65 Mobile Broadband USB modem phone number. (See the “Tip” on page 60.) To enable the lock feature: Click the Locked/Unlocked Icon located in the Detail Drawer of the Sprint Connection Manager interface. The Enter User Lock Code window appears. Enter your lock code and click OK. Section 2C: Menu Options...
- Page 66 Tip: Your default lock code is the last four digits of your USB modem’s phone number. If you can’t recall your USB modem’s phone number, go to Menu > Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4727. To change your lock code: Select Menu >...
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Page 67: Troubleshooting Tips
Troubleshooting Tips In This Section Problem Causes and Suggestions Reinstalling the Sprint Mobile Broadband USB Modem Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband USB modem and Sprint Connection Manager software with your computer. -
Page 68: Problem Causes And Suggestions
Problem Causes and Suggestions When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. System resources required by the USB modem are being used by other devices. - Page 69 Error: Splash Screen is Frozen The splash screen of the Sprint Connection Manager software is frozen. Possible Causes You may have a resource conflict. Error: Not in Service The Sprint Connection Manager software interface displays the message, “Not in Service.” Possible Causes Inadequate signal strength may occur for either of these reasons:...
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Page 70: Reinstalling The Sprint Mobile Broadband Usb Modem Driver
Error: Connection Gets Dropped (Windows® 2000 and XP) When attempting a data connection with Sprint Connection Manager software, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Possible Causes The connection properties are... - Page 71 Windows® 2000 To verify that the correct driver is installed: Locate the existing driver. Update the driver. To locate the driver: Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel. Double-click the System icon. Click the Hardware tab.
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Page 72: Windows Xp
Updating the Driver If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. Right-click Novatel Wireless Expedite EV-DO Modem. Click the Properties button. - Page 73 To uninstall the existing driver: Open the Control Panel by selecting Start > Control Panel. If “Pick a Category” is displayed, select Switch to Classic View. Double-click the System icon. Click the Hardware tab. Click the Device Manager button. Locate the Sprint Mobile Broadband USB modem entries by using the “+”...
- Page 74 The Sprint Mobile Broadband USB modem listings should be removed. Installing the Windows XP Sprint Mobile Broadband USB Modem Driver If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu.
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Page 75: Resolving Resource Conflicts
Resolving Resource Conflicts Note: You must have your Sprint Mobile Broadband USB Modem installation CD to complete this procedure. The Sprint Mobile Broadband USB modem requires these system resources: 1 IRQ. 4096 bytes of I/O space. 2 available communications ports (one modem, one serial). If these resources are not available to the USB modem, you have a resource conflict. - Page 76 Locate the device that you want to disable: If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left.
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Page 77: Additional Troubleshooting Tools
If you want to disable a network card, expand the Network Adapters tree by clicking the “+” sign to its left. Right click the device you want to disable, choose Disable from the pop-up menu that appears and click OK. Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the... - Page 78 In the file name box type a name for the CSV log file and click Save. The file name is called “Connection Log.txt” by default, however, you can name the file any descriptive name you like. Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections.
- Page 79 Accessing Diagnostics Select Menu > Device Info & Diagnostics from the Sprint Connection Manager software interface. About Device Info & Diagnostics The Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband USB modem.
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Page 81: Section 3: Web Access
Section 3 Web Access... -
Page 83: Web Access
Web Access In This Section FAQs This section provides information on accessing the Web with your USB modem, and how to personalize your Internet services. It also provides you with a list of frequently asked questions (FAQs). Section 3A: Web Access S e c t i o n 3 A... -
Page 84: Web
Accessing the Web To access the Web: Start Sprint Connection Manager by double-clicking the icon on your desktop. Click GO to launch your data connection. Once your data connection is established, you may start your browser application (for example, Internet Explorer or Netscape Navigator). -
Page 85: Faqs
FAQs How will I know when my USB modem is ready for data service? Your user name (for example, displayed on the Sprint Connection Manager display screen. How do I sign in for the first time? You are automatically signed in to data services when you launch Sprint Connection Manager. - Page 86 How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network? For optimized results, work in “Offline” mode and synchronize periodically to send and receive company email. Also, save attachments or drag them into desktop folders before opening them (rather than double-clicking them in the email).
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Page 87: Section 4: Technical Specifications And Regulatory Information
Section 4 Technical Specifications and Regulatory Information... -
Page 89: Technical Specifications
Technical Specifications In This Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Specifications Miscellaneous This section outlines the environmental and technical specifications for your new Sprint Mobile Broadband USB modem. Section 4A: Technical Specifications S e c t i o n 4 A... -
Page 90: Environmental Specifications
Environmental Specifications Operating temperature Storage temperature Humidity Vibration Stability Drop Mechanical Specifications Dimensions (W x D x H) Weight Battery Pack Antenna 0° C to +55° C (32°F to 131° F) -20° C to +65° C (-4° F to 149° F) 5% to 90% over operating temperature 5 Hz to 500 Hz, 0.1 octave/second... -
Page 91: Software Specifications
Software Specifications CDMA specification Data service SMS (IS-637) IOTA OTAPA (IS-683A) PRL (preferred roaming list) Authentication Mobile IP WNP (wireless number portability) Transmitter Specifications Type of multiplexing Normal output power TX Max power Frequency range Frequency stability Bandwidth Occupied bandwidth Modulation method Waveform quality Conducted spurious emission... -
Page 92: Receiver Specifications
Receiver Specifications Type of receiving Frequency range Bandwidth Occupied bandwidth Modulation method Receiver sensitivity Inter-modulation spurious response attenuation Common RF impedance Hardware Specifications Interface type Common air interface Channel spacing Chip set Transmitting (max. data rate) Supply voltage Battery Charger (charging time) Current consumption Sleep/idle Average in-use... -
Page 93: Miscellaneous
Miscellaneous Certification & Approval Section 4A: Technical Specifications FCC (parts 2, 22, & 24, SAR), UL, CDG, etc. -
Page 95: Regulatory Information
Regulatory Information In This Section WARNING (EMI) – United States FCC Information WARNING (EMI) – Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband USB modem. Section 4B: Regulatory Information Sec tion 4B... -
Page 96: Regulatory Notices
Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesirable operations. - Page 97 equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the notebook PC. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
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Page 99: Section 5: Safety And Terms & Conditions
Section 5 Safety and Terms & Conditions... -
Page 101: Safety And Notices
Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband USB modem. Section 5A: Safety and Notices S e c t i o n 5 A... -
Page 102: Important Notice
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sprint Mobile Broadband USB modem are used in a normal manner with a well- constructed network, they should not be used in situations where failure to transmit or receive data could result in... -
Page 103: Safety And Hazards
Safety and Hazards Do not operate the Sprint Mobile Broadband USB modem in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference. -
Page 105: Terms And Conditions
Terms and Conditions In This Section Subscriber Agreement: General Terms and Conditions of Service Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband USB modem. Section 5B: Terms and Conditions Sec tion 5B... -
Page 106: Subscriber Agreement General Terms And Conditions Of Service
Subscriber Agreement General Terms and Conditions of Service Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681. Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. - Page 107 typically those you can access online (for example, picture/video Services, online forums, etc.). Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/payment, and disputing charges.
- Page 108 each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Early Termination Fees are a part of our rates.
- Page 109 materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
- Page 110 prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks &...
- Page 111 Deposits & Returning Deposits We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us.
- Page 112 designed exclusively for use on our network and in other coverage areas we make available to you. It will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone number,...
- Page 113 depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. Roaming “Roaming” typically refers to coverage on another carrier’s network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change.
- Page 114 storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services. Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless specifically authorized by us, you can’t use our data Services: (1) to stream movies, music, videos or any other...
- Page 115 referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you. How We Calculate Your Charges For Billing Purposes Regular Voice Calls: We round up partial minutes of use to the next full minute.
- Page 116 megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB.
- Page 117 also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.). Your paper bill may not include individual call detail. Your call detail is available online. Paper bills with call detail may be subject to an additional charge. If you choose internet billing, you will not receive paper bills.
- Page 118 taxes or government mandated charges; they’re charges we choose to collect from you. Surcharges are subject to change, sometimes on a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges.
- Page 119 equipment, see our Acceptable Use Policy and Visitor Agreement at our Web site. Your Privacy You agree to the terms of our Privacy Policy, available at our Web site, when you use our Services. This policy may change from time to time, so review this policy with regularity and care. Among other things, the policy includes important information on what information we collect about you, how we use that information, and with whom we share that information (for example, to...
- Page 120 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional whirling phones, depending on a number of factors (e.g., whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or...
- Page 121 INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. You Agree We Are Not Responsible For Certain Problems You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages resulting from: (a) anything done or not done by someone else;...
- Page 122 LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution.
- Page 123 resolution. Notice to you will be sent to your billing address and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
- Page 124 Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.
- Page 125 on your home phone or Device, by voice message on your Device or home phone, or by text message on your Device. Other Important Terms Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the area code assigned to your Device, without regard to the conflicts of law rules of that state.
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Page 126: Novatel Wireless Limited Warranty And Liability
Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A... -
Page 127: Index
Index Numerics 1xEV-DO network 4 Activation Wizard 25 Alert Log 46, 72 Bandwidth Optimization 51 CDMA Networks 4 Close Button 35 Connection History 46, 71 Connection Preferences 54 Connection Status 36 Detail Drawer 32 Device Info & Diagnostics 47 Disable a Device 69 Driver Installation 18 Enabling the Novatel Wireless Network Adapter (NDIS) 53... - Page 128 Installing the Software 18 Settings Menu 49 Window 32 System Requirement 17 Transmitter Specifications 85 Uninstalling Existing Driver 67 Updating the Driver 66 Accessing 78 Web Access 77 Index...
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