Troubleshooting - Sharp Aquos R compact Basic Manual

• Charge the battery sufficiently before starting update. If the battery level is
insufficient or the battery runs out during the update, the software update will
fail.
• Check out the signal reception status. The software update may fail if the
product is in a place with bad signal reception status.
• Various data registered on the product (address books, mails, still pictures,
music data, etc.) and information of settings will not be changed even after
software is updated. However, note that data may not be protected
depending on the state of the product (fault, damage, getting wet with water,
etc.).
• During international roaming, the software update function may not be
available in some places.
• After you have updated the operating system, you cannot return it to the
previous version.
Do not conduct the following operations during the software update
• Do not move during software update.
The following operations are not available during the software update
• Operations are not available during software update. Making a call to 110
(Police), 119 (Fire and Ambulance), 118 (Regional Coast Guard
Headquarters) or 157 (Customer Service Center) is not available either. Also,
the alarm etc. does not function.

Troubleshooting

Before you assume that the product is malfunctioning, check the following and
carry out "トラブル診断" (Trouble diagnostics):
On the home screen → "App list screen" → [Support] → [故障紛失サポー
ト] (Repair and Delivery Service) → [トラブル診断] (Trouble diagnostics)
Trouble
Battery usage time
is short.
Cannot make calls.
Cannot receive calls. • Is reception good enough? (zP. 14)
Cannot hear the
other party.
Cannot recognize a
microSD memory
card/Cannot find
target data.
Cannot operate the
keys/touch panel.
Cannot charge the
battery.
Cannot turn on the
power.
Cannot operate/The
screen does not
respond/Cannot turn
off the power.
Cannot operate the
touch panel as
intended.
Screen response is
slow when you tap
on the screen/press
the keys.
• Make sure you do not often use the product in
places where
(zP. 14)
• Make sure the internal battery does not approach
the end of its service life. Check the battery status.
(zP. 9)
• Is the internal battery charged enough? (zP. 9)
• Suspend the functions not being used. (zP. 14)
• Is a correct au IC Card inserted? (zP. 7)
• Make sure "Airplane mode" is not set. (zP. 16)
• Is the power turned on? (zP. 10)
• Is the product within the service area? (zP. 14)
• Make sure "Airplane mode" is not set. (zP. 16)
• Is the power turned on? (zP. 10)
• Is a correct au IC Card inserted? (zP. 7)
• Make sure you are not covering the earpiece with
your ear.
Place the earpiece over your earhole.
• Is a microSD memory card inserted properly?
(zP. 8)
• Make sure data is not saved on the internal
memory. Data can be saved on the internal
memory besides a microSD memory card.
• Turn off the power and then turn it on.
• Is the power turned on? (zP. 10)
• Is the power plug of the specified charger (sold
separately) securely plugged into an outlet?
(zP. 10)
• Is the internal battery charged? (zP. 9)
• Did you hold f down? (zP. 10)
• You can force the power off by holding down f
for at least 8 seconds and releasing your finger
after the product vibrates. Turn the product on
again after a while. (zP. 11)
• Make sure you are not operating with the tip of a
fingernail or with foreign object between the screen
and your fingers.
• Restart the product. (zP. 11)
• Screen response may be slowed down when a
large amount of data is stored in the product or
being transmitted between the internal memory
and a microSD memory card.
Detail
(out of service area) is displayed.
17