LDetek MultiDetek2 User Manual page 11

MULTIDETEK 2 User's manual
RETURNING A PRODUCT FOR REPAIR
Upon determining that repair services are required, the customer must:
 Obtain an RMA (Return Material Authorization) number;
 Supply a purchase order number or other acceptable information;
 Include a list of problems encountered along with name, address telephone, and RMA
number;
 Ship the analyzer in its original crating or equivalent. Failure to properly package the
analyzer will automatically void the warranty;
 Every gas connection must be capped with appropriate metal caps. Failure to do so, it
will automatically void the warranty;
 Write RMA number on the outside of the box;
 Use an LDetek approved carrier. Also, the delivery must be sent to LDetek facilities.
LDetek will not accept airport to airport delivery;
 LDetek will not cover the transportation fees.
Other conditions and limitations may apply to international shipments.
PROPRIETARY RIGHTS
Buyer agrees that any LDetek's software, firmware and hardware products ordered or
included in the goods ordered are proprietary of LDetek. No change, modification,
defacement, alteration, reverse engineering, neither software de-compilations nor
reproduction of such software or hardware products, or disclosures of programming content
to other parties is authorized without the express written consent of LDetek.
To maintain LDetek's trade secret and other proprietary protection of such software and
firmware, such items are not sold hereunder but are licensed to the buyer.
LDetek Inc. reserves the right to interrupt all business relationship and warranty or service
if there is any tentative from any customers to reverse engineering any of LDetek products
or to tamper with any sealed module.
Trademarks and product identification as MULTIDETEK 2 are the property of
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