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Problem
Solution
Dotted lines or
• Make sure that the antenna or
stripes appear on
the screen.
• If you are using an antenna, the
• If you are using an antenna and
• Make sure that the video cables
• The video cable(s) you are using
• Other devices (for example, a
Double images.
• Use a highly directional outdoor
The picture has a
• A few bright or dark spots on an
few bright or dark
spots.
Video description
• Make sure that your TV is not
or voice guide
does not work.
• Make sure that the options
• Video descriptions are not
• Some remote functions are not
66
cable TV is connected correctly
and securely. See
Connecting a
cable or satellite box
on
page
13
or
Connecting an
antenna or cable TV (no box)
page 16.
digital channel signal may be
low. To check the digital
channel signal strength, see
Checking the digital signal
strength
on page 50.
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
are connected correctly and
securely to your TV.
may be bad. Try a new set.
surround sound receiver,
external speakers, fans, or hair
dryers) may be interfering with
your TV. Try turning off one
device at a time to determine
which device is causing
interference. After you have
determined which device is
causing interference, move it
further from the TV to eliminate
the interference.
antenna or use a cable or
satellite box.
LCD screen is normal. It does
not affect the operation of
your TV.
muted and the volume is
turned up.
listed under the Accessibility
menu are turned on. See
Adjusting accessibility settings
on page 60.
available on all broadcasts.
narrated.
www.insigniaproducts.com
Problem
Good picture, but
no sound.
on
NS-32D311NA17 / NS-32D311MX17
Solution
• Increase the volume.
• Make sure that the sound is not
muted.
• Make sure that you do not have
headphones connected. When
headphones are connected, no
sound comes from the TV
speakers.
• Change to a different audio
mode. See the Audio Mode
option in
Adjusting sound
settings
on page 44.
• If you are using a home theater
system, soundbar, or external
speaker system, make sure it is
turned on and is not muted.
• If you are using a home theater
system, soundbar, or external
speaker system, make sure that
you have selected the correct
output mode.
• If you are using a home theater
system, soundbar, or external
speaker system and have
connected it with a digital
audio cable, select Digital
Audio Format/Audio Delay on
the Audio menu, then set Audio
Format to PCM. See the Digital
Audio Format/Audio Delay
option in
Adjusting sound
settings
on page 44.
• Make sure that the audio cables
are connected correctly and
securely to your TV.
• Make sure that the antenna or
cable TV is connected correctly
and securely. See
Connecting a
cable or satellite box
page
13
or
Connecting an
antenna or cable TV (no box)
page 16.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
Checking the digital signal
strength
on page 50.
• If you are using an antenna and
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
• The audio cables you are using
may be bad. Try a new set.
on
on
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