Panasonic KX-FT982HK Operating Instructions Manual page 36

9. Help
9.3.3 Fax – sending
Problem
I cannot send documents.
I cannot send a fax overseas.
The other party complains
that letters on their received
document are distorted or not
clear.
The other party complains
that black lines, white lines or
smudges appear on their
received document.
9.3.4 Fax – receiving
Problem
I cannot receive documents.
I cannot receive documents
automatically.
The display shows
"CONNECTING.....", but
faxes are not received.
A blank sheet is ejected.
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Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 3).
L The other party's fax machine is busy or has run out of recording paper. Try
again.
L The other party does not have a fax machine. Check with the other party.
L The other party's fax machine failed to answer the fax automatically. Send
the fax manually (page 18).
L Use the overseas transmission mode of feature #23 (page 29).
L Add two pauses at the end of the telephone number or dial manually.
L If your line has special telephone services such as call waiting, the service
may have been activated during fax transmission. Connect the unit to a line
that does not have these services.
L Another telephone on the same line is off the hook. Hang up the telephone
and try again.
L Try copying the document. If the copied image is clear, there may be
something wrong with the other party's machine.
L Adjust the scan contrast using feature #58 (page 30).
L The scanner glass, white plate or rollers are dirty with correction fluid, etc.
Clean them (page 39). Please do not insert a document before correction
fluid has dried completely.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit. Connect
to the [LINE] jack (page 3).
L When you have a single telephone line, you must also subscribe to a
Distinctive Ring service (page 26).
L The memory is full of received documents due to a lack of recording paper
or a recording paper jam. Install paper (page 4) or clear the jammed paper
(page 38).
L The receiving mode is set to TEL mode.
Change the receiving mode to TEL/FAX mode (page 22) or FAX ONLY
mode (page 23).
L The time taken to answer the call is too long. Decrease the number of rings
before the unit answers a call (feature #06 on page 28).
L Make sure that the Distinctive Ring of feature #31 is set properly (page 29).
If you do not subscribe to the Distinctive Ring service offered by your local
telephone company, this feature should be OFF.
L The receiving mode is set to FAX ONLY mode and the incoming call is not
a fax. Change the receiving mode to TEL mode (page 22) or TEL/FAX mode
(page 22).
L The recording paper is not installed correctly. Make sure that the shiny side
of the paper is facing down and re-install the paper (page 4).
L The other party placed the document in their fax machine the wrong way.
Check with the other party.