Service And Support - Eaton 3S850 Advanced User's Manual

7. Service and support

If you have any question or problem with the UPS, call Eaton or your local service representative in your country / region.
Please have the following information ready when you call for service:
• model number,
• serial number,
• date of failure or problem,
• symptoms of failure or problem,
• customer return address and contact information,
• description of the installation.
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