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en Troubleshooting
Fault
The programme does not
start.
The door cannot be opened. Rinse Hold
The water is not draining.
60
Cause
Laundry is caught in the
door.
is activated.
The temperature is too high.
Water level is too high.
Power failure.
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
is activated.
Rinse Hold
The water outlet hose is con-
nected too high.
Pump cover is not correctly
assembled.
Pump cover is not correctly
assembled.
troubleshooting
Open the door again.
1.
Remove any trapped laundry.
2.
Close the door.
3.
Press Start/Reload to start the pro-
4.
gramme.
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload.
→ "Resuming the programme when
the programme status is Rinse
Hold", Page 45
Wait until the temperature has
▶
dropped.
→ "Cancelling the programme",
▶
Page 45
Start the Drain programme.
▶
Open the door using the emergency
▶
release.
→ "Emergency release", Page 65
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 53
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload.
→ "Resuming the programme when
the programme status is Rinse
Hold", Page 45
Install the water outlet hose at a
▶
maximum height of 1 metre.
→ "Technical specifications",
Page 70
Correctly assemble the pump
▶
cover.
Correctly assemble the pump
▶
cover.
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