Customer Support; Network Troubleshooting - GoVideo D2740 User Manual

Customer Support

The Troubleshooting section below will
help you solve common issues with your
DVD Player. If you don't find the answers
you need here, you can contact our
Customer Service Department as follows:
Phone (800) 736-7679
E-Mail customerservice@govideo.com
Web
www.govideo.com

Network Troubleshooting

SYMPTOM
DVD Player unable to connect
to the PC.
DVD just searching, no server.
No songs/pictures/movies
found.
Song starts playing, then
stops.
Unable to view all songs.
Unable to see all pictures.
Unable to see all movies.
Media files listed, but do not
play.
56
DVD Player User's Guide
SOLUTION
• Make sure the Media Server software is installed and running on the PC.
• In the Media Server software, check the Systems tab and see if you have an IP
address under Media Server Status.
• Verify that you do not have a PC-based software firewall such as Norton
Antivirus or the Windows XP firewall activated.
• Verify that the Ethernet card is installed correctly, or that the wireless access
point is accepting connections.
• Make sure the network is working and the PC is logged on to it.
• Make sure the Media Server software is installed and running on the PC.
• Reset the DVD Player.
• Reset the PC.
• Use the Scan button in the Media Import tab to scan the files into the Media
Server software.
• Make sure you select the directories that contain the files. By default, the
Media Server scans only the "My Documents" directory.
• Try to play the song again. If the song does not start, verify that your network
connection is functioning.
• Sometimes restarting the access point or router solves the problem.
• Verify that they are supported formats (MP3, WMA). Songs must meet the bit
rate requirements (MP3 >80kbps, WMA >48kbps). If the media does not meet
the requirements of the DVD, the files will not be displayed.
• Verify that they are a supported format; see page 58.
• Verify that they are supported formats; see page 58.
• MPEGs must not be greater than 3MB/sec.
• If songs, movies or pictures are in another user's private space, you will not be
able to play them unless that user is logged into the PC. Move the files to a
public directory.
Hardware Technical Support
• Belkin - http://www.belkin.com/
• D-Link - http://support.dlink.com/
• Linksys - http://www.linksys.com/
• Microsoft® - http://www.microsoft.com/
• Netgear - http://www.netgear.com/
• ORiNOCO - http://www.orinocowireless.com
• SMC - http://www.smc.com/
• Z-Com - http://www.zcom.com.tw