Adjusting The Drive 3G-S Arms; Troubleshooting & Understanding The Light; Additional Faq - weBoost Drive 3G-S User Manual

Adjusting the Drive 3G-S Arms

To change arms, gently lift the arm upward until
the arm slides free from the Drive 3G-S.
To reposition arms, move the arm above a
different slot on the Drive 3G-S and gently
place.
Troubleshooting &
Understanding the Light
The Signal Boost includes a indicator light on
the side of the Drive 3G-S. The indicator light
will either be green or red.
Green indicates that the booster is
powered and operating at maximum gain.
Solid Red indicates that the booster has
shut off on the associated frequencies to
prevent oscillation (feedback).
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Green/red Blinking indicates that the
booster is operating at a reduced gain to
prevent oscillation (feedback).
Fixing Red Light Issues
If one or more lights on the Signal Boost are red:
1. Make sure all connections are tight.
2. Increase the distance between the outside
antenna and the Drive 3G-S, by moving
them horizontally and/or vertically farther
apart until the light(s) change to green.
Remember to keep the antenna at least
6 inches from any window or sunroof.
3. Follow the same steps for a green/red
blinking light until the light goes solid
green.
4. If more separation is not possible and the
coverage of the booster is too small with a
green/red blinking light indicating reduced
gain, contact the weBoost Customer
Support Team for assistance:
800-501-3153.
Lights Off
1. Check connections on the power supply
Drive 3G-S and the power source.
2. If using a DC power supply in your
vehicle, ensure the power supply is
properly inserted. Then check the 12 volt
power from the car socket and the fuse.
Replace the fuse if necessary.
3. If using a power strip in a building, ensure
the power strip is plugged in and turned
on and that power is coming from the
outlet.
NOTE: The Signal Booster can be reset by
disconnecting and reconnecting the power
supply.
For additional descriptions on troubleshooting,
see the install video at:
https://cellphonesignalbooster.us

Additional FAQ:

What hours can I contact customer support?
Customer Support can be reached from 7:00am
to 6:00pm MST by calling (800-501-3153), or by
email, at sales@cellphonesignalbooster.us
Customer Support
Mon.- Fri. Hours: 7 am to 6 pm MST
800-501-3153