LG BD630N Service Manual page 37

DIGITAL DISPLAY & MEDIA TRAINING MASTER
5-7. Disc Freezes or Skips
The audio and video freeze and skip during play back of a BD or DVD disc.
Is the disc inserted into
the BD player properly?
YES
What type of disc is
the customer using?
YES
Did the customer burn this
disc in a DVD recorder?
YES
Did the customer burn
the disc in a computer?
YES
Has the customer tried
multiple discs?
NO
Make sure the disc has been inserted into the BD player properly.
The player can not read a disc inserted into the unit upside down.
Determine the type of disc the customer is not able to play.
NO
If the customer is using a store-bought BD,
then please skip the next three questions. If it's a recorded disc,
Make sure the customer finalized the disc in the DVD recorder.
Make sure the type of disc the customer is using is compatible
NO
with the BD player. If the customer initialized a DVD-RW in VR mode,
make sure the owners manual has the RW logo to show
Make sure the customer burned a compatible format
(such as VCD, SVCD, or DivX). Make sure the file meets the
NO
specifications required for the player to play the disc. Check the owners
manual for specifications. Disc may still not be compatible.
Refer customer to section of OM regarding burned discs.
One disc with the problem is a problem with the disc.
BD players can play scratched or dirty BDs (DVD s) and not have any
NO
issues during playback. Multiple discs with the issue can mean the lens on
the BD player needs to be cleaned. Recommend a lens cleaner.
3-22
move onto the next question.
compatibility for the VR format.
Service BD if lens cleaner was used.