Overview; First Steps; Common Problems And Solutions - Verizon ellipsis JETPACK MHS900L User Manual

Overview

When used properly, your Jetpack is a highly reliable product. Most problems can be attributed
to one of the following issues:
System resources required by your Jetpack are being used by other devices.
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Network coverage is unavailable due to the coverage area, account problems, or a network
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problem.
The following tips can help solve many common problems encountered while using the Jetpack.

First Steps

1 Make sure you are using your Jetpack in the correct geographic region (within coverage).
2 Ensure that your wireless coverage extends to your current location by using the interactive
Verizon coverage map tool.
3 Ensure that you have an active service plan.
4 Restarting your computer and your Jetpack can resolve many issues.
IMPORTANT! Before contacting Verizon Customer Care, be sure to restart both your Jetpack
and any device that is currently connected.

Common Problems and Solutions

My Jetpack just powered off without pressing the Power/Menu button. Why?
This may occur under any of the following circumstances:
Your Jetpack will automatically turn off after a certain period to save battery if there are no
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connected devices and if you set Automatic Shutdown on from my Jetpack Home page.
This can be changed fromhttp://my.jetpack> Jetpack Settings > Preferences >
Automatic Shutdown.
Switching profiles.
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Battery depletion.
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To restore power, manually press and hold the Power/Menu button to turn on your Jetpack. If
the battery is depleted, charge the battery with the AC charger provided.
IMPORTANT! If the power button will not start your Jetpack, please try Power Reset (see How
do I perform a Power Reset on my Jetpack? below) before contacting Verizon Customer
Care.
What is the difference between a Power Reset and a Factory Reset?
Power Reset simply resets (or, restarts) your Jetpack and keeps all your personal settings.
Factory reset restores your Jetpack to the factory default settings. Any personal settings made
before will be restored to the factory default settings.
How do I perform a Power Reset on my Jetpack?
Using the power button: Press and hold the power button for 10 seconds until the Jetpack
restarts.
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