Dell Dual Charge Dock User Manual page 25

Table 12. Symptoms and solutions (continued)
Symptoms
20. Device placed on wireless charging pad is charging slower
than usual
21. Device placed on the wireless charging pad charges
intermittently
Suggested solutions
1. Check if there are any metal objects in between the
charging pad and the mobile device.
2. Check if the error goes away after removing the phone
case. It is also not recommended to use thick phone cases,
metal finished cases, battery cases, coins or bank cards
placed inside the phone cover etc. when charging your
device.
3. Once cleared, the LED should switch back to solid white
indicating that the device is charging.
OTP (Over Temperature Protection):
1. Check if the mobile device is heating up.
2. Take the phone off the charging pad and place it away to
let it cool down.
3. Once cooled sufficiently, please the phone on the charging
pad and observe the LED.
4. The LED should switch back to a steady white indicating
that the device is charging.
If the battery on the charging device gets too warm, the
device might limit the wireless charging speed. However, it
should start charging normally once the temperature drops:
1. Check if the device is overheating.
2. Remove the device from the charging pad and allow it to
cool down.
3. Move the dock and the device to a cooler location.
The dock has a 3-coil design to support different size devices.
Also, the dock only supports wireless charging on one device
at a time:
1. Find the position that works best for your device. Refer to
Orientations supported for wireless
2. Check if the Qi charging LED stays on after the device is
placed on the charging pad to confirm.
Troubleshooting the Dell Dual Charge Dock - HD22Q
charging.
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