Chapter 10: Troubleshooting The Dell Dual Charge Dock - Hd22Q; Symptoms And Solutions - Dell Dual Charge Dock User Manual

Troubleshooting the Dell Dual Charge Dock -

Symptoms and solutions

Table 12. Symptoms and solutions
Symptoms
1. No video on the monitors attached to the High Definition
Multimedia Interface (HDMI), or DisplayPort (DP) port on the
docking station
2. The video on the attached monitor is distorted or flickering
22 Troubleshooting the Dell Dual Charge Dock - HD22Q
Suggested solutions
● Ensure that the latest BIOS and drivers for your computer
and the docking station are installed on your computer.
● Ensure your computer is connected to the docking station
securely. Try to disconnect and reconnect the docking
station to the notebook computer.
● Disconnect both ends of the video cable and check for
damaged/bent pins. Securely reconnect the cable to the
monitor and docking station.
● Ensure the video cable (HDMI, or DisplayPort) is
connected properly to the monitor and the docking
station. Ensure to select the correct video source on your
monitor (refer to your monitor's documentation for more
information about changing the video source).
● Check the resolution settings on your computer. Your
monitor may support higher resolutions than what the
docking station is able to support. Please see the
Resolution Table for more information about maximum
resolution capacity.
● If your monitor is connected to the docking station, the
video output on your computer may be disabled. You can
enable the video output using the Intel Graphics Control
Panel or refer to the User Guide of your computer.
● If only one monitor is shown, while the other is not, go to
Windows Display Properties, and under Multiple Displays,
select the output for the second monitor.
● Using Intel graphics and using the system LCD, only two
displays can be supported.
● For Nvidia or AMD discrete graphics, the dock supports
three external displays plus the system LCD.
● Try with a different monitor and cable that is known to be
good, if possible.
● Reset the monitor to Factory Defaults. Refer to the User
Guide of your monitor for more information about how to
reset the monitor to factory defaults.
● Ensure that the video cable (HDMI or DisplayPort) is
connected securely to the monitor and the docking
station.
● Disconnect and reconnect the monitor(s) from the docking
station.
● First power off the docking station by disconnecting
the Type-C cable and then removing the power adapter
from the dock. Then, power on the docking station by
connecting power adapter to the dock before connecting
the Type-C cable to your computer.
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