Download Table of Contents Print this page
Dell Dual Charge Dock User Manual

Dell Dual Charge Dock User Manual


Quick Links

Dell Dual Charge Dock
User Guide
Regulatory Model: K21A
Regulatory Type: K21A001
May 2022
Rev. A00


Table of Contents

Summary of Contents for Dell Dual Charge Dock

  • Page 1 Dell Dual Charge Dock User Guide Regulatory Model: K21A Regulatory Type: K21A001 May 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction......................... 4 Chapter 2: What's in the box......................5 Chapter 3: Hardware requirements....................6 Chapter 4: Views of Dell Dual Charge Dock - HD22Q..............7 Back......................................7 Front....................................... 7 Left......................................8 Right....................................... 8 Chapter 5: Important Information....................9 Chapter 6: Setting up your docking station..................10 Charging your phone................................11...
  • Page 4: Chapter 1: Introduction

    Introduction The Dell Dual Charge Dock - HD22Q is a device that links all your electronic devices to your system using a USB Type-C cable interface. Connecting the system to the docking station allows you to easily connect multiple peripherals (mouse, keyboard, stereo speakers, external hard-drives, and high-resolution displays) without having to plug each one into the system.
  • Page 5: Chapter 2: What's In The Box

    Your docking station ships with the components shown below: 1. Docking station 2. Power cord 3. Power adapter 4. Documentation (Quick Start Guide, Safety, Environmental, and Regulatory Information NOTE: Contact Dell support if any of the listed items are missing from your box. What's in the box...
  • Page 6: Chapter 3: Hardware Requirements

    Hardware requirements Before using the docking station, ensure that your system has a USB Type-C with DisplayPort Alt Mode that is designed to support the docking station. Hardware requirements...
  • Page 7: Chapter 4: Views Of Dell Dual Charge Dock - Hd22Q

    Views of Dell Dual Charge Dock - HD22Q Back 1. DisplayPort 1.4 port 2. HDMI 2.1 port 3. Two USB 3.2 Gen 1 ports 4. Network connector (RJ-45) 5. Power connector 6. USB Type-C cable Front 1. Wireless charging pad...
  • Page 8: Left

    Left 1. USB 3.2 Gen 2 Type-C port with PowerDelivery 3.0 (5 V / 3 A, 15 W) Right 1. Power button with LED 2. Two USB 3.2 Gen 1 ports Views of Dell Dual Charge Dock - HD22Q...
  • Page 9: Chapter 5: Important Information

    To ensure that the Dock functions correctly, it is recommends installing the latest firmware available for the HD22Q. All available drivers can be found on Drivers and Downloads FAQ When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Important Information...
  • Page 10: Chapter 6: Setting Up Your Docking Station

    Ensure that the system is connected to a power source while installing the BIOS and drivers. 2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Dual Charge Dock - HD22Q.
  • Page 11: Charging Your Phone

    Orientations supported for wireless charging The Dell Dual Charge Dock - HD22Q has a 3-coil design that supports wireless charging on mobile devices of different sizes. You can charge your mobile device on portrait or landscape mode, based on your device size and preference.
  • Page 12: Charging Your Wireless Earbuds

    About this task The Dell Dual Charge Dock - HD22Q can also be used to charge wireless earbuds. The placement and orientation of the charging case on the charging pad may vary depending on the type of earbuds and the size of the case.
  • Page 13: Chapter 7: Setting Up External Monitors

    Setting up external monitors Configuring your Monitors If connecting two displays, follow these steps: Steps 1. Click the Start button, and then select Settings. 2. Click System and select Display. Setting up external monitors...
  • Page 14: Display Resolution Table

    The display topology can be configured, by moving around the displays in the "Select and rearrange displays" section, to change where the operating system assumes these monitors are located. Display Resolution Table Display matrix for Dell Dual Charge Dock HD22Q Table 1. Display matrix for Dell Dual Charge Dock HD22Q Display Port Single Display Dual Display...
  • Page 15 Third and fourth display must be daisy-chained through the DisplayPort (DP) 1.4 port using Multi-Stream Transport (MST) monitors connected to the DP 1.4 port. All DisplayPort (DP) connected monitors should have Display Stream Compression (DSC) support. If non-DSC monitors are used, then maximum resolution (HD: 1280 x 720) is the same as HBR3 non-DSC (12.9Gbps) offerings.
  • Page 16: Chapter 8: Technical Specifications

    Gigabit Ethernet (RJ-45) Support Wake On LAN from S0, S3, S4, or S5 sleep state with select Dell systems. See platform setup guide for more details. Support MAC Address Pass-Through with select Dell systems. See platform setup guide for more details.
  • Page 17: Wireless Qi Charging Specifications

    5 V to 20 V Minimum bend radius 11.2 mm Notebook/Tablet Connection Types Type-C Power adapter specifications Table 5. Power adapter specifications Dell AC Adapter Specifications 130 W Input voltage 100 to 240 VAC Input current (max) 2.5 A Input frequency...
  • Page 18: Led Indicators

    LED indicators Table 6. Docking station LED indicator State LED behavior Docking station is receiving power from power adapter Flash three times Table 7. RJ-45 LED indicator Link speed indicators Ethernet activity indicator 10 Mb = Green Blinking yellow during network activity 100 Mb = Amber 1 Gb = Green + Amber Table 8.
  • Page 19: Chapter 9: Dell Docking Station Firmware Update

    Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the HD22Q admin guide available on Download the Dell HD22Q dock driver and firmware update from Connect the dock to the system and start the tool in administrative mode.
  • Page 20 3. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom. 4. The update status is displayed above the payload information. Dell docking station firmware update...
  • Page 21 /componentsvers Display current version of all dock firmware components. For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station Admin's Guide: ● Step-by-step standalone DFU (Dock Firmware Update) and driver update utilities.
  • Page 22: Chapter 10: Troubleshooting The Dell Dual Charge Dock - Hd22Q

    Type-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting power adapter to the dock before connecting the Type-C cable to your computer. Troubleshooting the Dell Dual Charge Dock - HD22Q...
  • Page 23 NIC options, and select Enabled w/PXE. ● If your BIOS Setup on your computer has a USB Configuration page, please ensure the following options are checked: ● 1. Enable USB Boot Support Troubleshooting the Dell Dual Charge Dock - HD22Q...
  • Page 24 ● 2. Enable External USB Port 10. AC Adapter is displayed as “Not Installed” in the Battery 1. Ensure the dock is connected properly to its own adapter Information page of the Dell BIOS Setup when the Type-C (130 W). cable is connected 2.
  • Page 25 1. Find the position that works best for your device. Refer to Orientations supported for wireless charging. 2. Check if the Qi charging LED stays on after the device is placed on the charging pad to confirm. Troubleshooting the Dell Dual Charge Dock - HD22Q...
  • Page 26: Chapter 11: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 13. Self-help resources Self-help resources Resource location Information about Dell products and services My Dell app...

This manual is also suitable for:


Table of Contents