Scanner Does Not Work After Upgrading Windows - Canon Pixma MG3550 Online Manual

Scanner Does Not Work after Upgrading Windows

Check: Disconnect the USB cable, then uninstall (delete) and
reinstall MP Drivers and IJ Scan Utility.
• Step 1: Uninstall MP Drivers.
Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the
Online Manual for how to delete MP Drivers.
• Step 2: Uninstall IJ Scan Utility.
• Windows 8:
1. Click the Settings charm > Control Panel > Programs > Uninstall a
program.
2. Double-click Canon IJ Scan Utility.
3. When a confirmation appears, click Yes.
4. When uninstallation is complete, click OK.
IJ Scan Utility is deleted.
Note
In Windows 8, a confirmation/warning dialog box may appear when
installing, uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform
a task.
If you are logged on to an administrator account, follow the on-screen
instructions.
• Windows 7 / Windows Vista:
1. From the Start menu, select Control Panel > Programs > Uninstall a
program.
2. Double-click Canon IJ Scan Utility.
3. When a confirmation appears, click Yes.
4. When uninstallation is complete, click OK.
IJ Scan Utility is deleted.
68