Troubleshooting - NEC N8190-171 Manual

5. Troubleshooting

5-1. Troubleshooting
• Error message is displayed at boot
Refer to the user's guide of Computer for details of error messages.
If you feel the PCI slot where this product is attached is the cause of the error, please check the
following items;
● When Option ROM is not expanded,
→ Refer to the user's guide of Computer to disable the Option ROM whose function is not in use.
● When the error occurred on the PCI slot where this product is attached,
- Please connect correctly this product again.
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Notice
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• This product does not work properly.
If your operating system or applications do not operate correctly after installing this product, please
check the following items, and please refer to the "Installation guide" and the user's guide of the
computer together.
● Is the driver for the Fibre Channel Controller installed? Is the product installed in the computer
correctly?
- Please refer to the "Installation guide" of the computer.
● Are all Fibre Channel cables, SFP+ modules and power cords connected correctly?
- Please connect correctly this product again.
● Is the WWPN setting correct if you have connected this product to a Fibre Channel device which
uses WWPN?
- Confirm WWPN of this product, by referring to 4-2-2 / 4-2-3 Check WWPN.
● Are Fibre Channel cables used under conditions that conform to the cable specification (length
between devices, Fibre Channel data rate and so on)?
- Use Fibre Channel cables under conditions that conform to the cable specification. For the cable
specification, please contact your retailer or service center for repair.

Notice
If the error message is displayed at boot even when all the above items are
confirmed, shut down the computer, connect the product to other PCI slot, reboot
the computer, and perform the self-diagnostic program POST. If POST ends
normally, the computer may be defective. Please contact your retailer or service
center for repair.
If there is the 8G device in system, the error message (all link is down) may be
registered at boot. But it is no problem.
If the computer does not work correctly even when all the above items are
confirmed, shut down the computer, disconnect the product, reboot the computer,
and perform the self-diagnostic program POST. If POST ends normally, this product
may be defective. Please contact your retailer or service center for repair.
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