TRENDnet TEW-WLC100P User Manual
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TRENDnet TEW-WLC100P User Manual

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TRENDnet User's Guide

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Summary of Contents for TRENDnet TEW-WLC100P

  • Page 1 Cover Page TRENDnet User’s Guide...

  • Page 2: Table Of Contents

    Reset your controller to factory defaults ..............17 Troubleshooting ................46 Controller default settings ................... 17 Create additional users to access controller management ......... 18 Appendix ..................49 Set your controller date and time settings ..............18 © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 3: Product Overview

    TRENDnet User’s Guide Features Product Overview TRENDnet's PoE+ Wireless LAN Controller, model TEW-WLC100P, is designed to simplify management and setup processes for your access points. This new controller features seamless WiFi roaming, helping your devices stay connected when transitioning from one access point to another within the network.

  • Page 4: Product Hardware Features

    *For wireless controller compatibility, access points must have the corresponding firmware versions listed below.  TEW-755AP (Firmware Version: 1.04 or above) Rear View  TEW-821DAP (Firmware Version: 1.06 or above)  TEW-825DAP (Firmware Version: 1.02 or above) © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 5: Product Application

    Product Application USB storage device. *Note: Support for FAT32/NTFS only. The wireless LAN controller can be used to manage and control up to 128 TRENDnet  Security Slot – Can be used to with third party lock to physically secure indoor access points (compatible with TEW-755AP/TEW-821DAP/TEW-825DAP) for your controller to a specific location.

  • Page 6: Basic Installation & Setup

    Important Note: Make sure your existing network is using a DHCP server to distribute IP addresses to the access points. By default, TRENDnet access points listed below will obtain an IP address automatically through DHCP or otherwise default back to 192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network.
  • Page 7 Password: admin Note: User name and password are case sensitive. 8. Click Management and click on LAN. 6. To change the controller administrator password, click Account Settings and click Edit. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 8: Connect Your Wireless Access Points

    IP address settings automatically using DHCP. Note: For more information on configuring your computer’s network adapter to obtain IP address settings automatically, please refer to the Troubleshooting section. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 9: Initial Wireless Setup

    5. Once the access points have been added to the wireless controller, the Status will change from NEW to RUN. 6. Click Configuration and click Wireless Groups/Profiles. 2. Click Monitor and click Devices. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 10 11. The initial wireless settings are complete. Note: The access points must be connected to the same IP subnet as your wireless controller. (e.g. 192.168.10.x / 255.255.255.0) © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 11: Mounting Installation

     When installing the Controller on a level surface, attach the rubber feet to the bottom of each device. The rubber feet cushion the hub and protect the hub case from scratching. Then, use screws provided with the equipment rack to mount each controller in the rack. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 12: Controller Management

    Note: The password can be up to 32 alphanumeric characters. Note: If you change the controller login password, you will need to access the controller management page using the User Name “admin” and the new password. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 13: Change Your Controller Lan Ip Address

    Note: The gateway and DNS IP addresses must be assigned to the correct Internet gateway/router and DNS name resolution server address in order for the controller to check for available online firmware updates. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 14: Upgrade Your Controller Firmware

    Choose File. problems associated with your TRENDnet controller model and version. To check if there is a firmware upgrade available for your device, please check your TRENDnet model and version using the link. http://www.trendnet.com/support. In addition, it is also important to verify if the latest firmware version is newer than the one your controller is currently running.
  • Page 15 Failed – Indicates that the firmware upgrade process failed. Note: You can try the online firmware upgrade again or manually download the firmware file from the TRENDnet website and upgrade the firmware manually. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 16: View Your Controller System Log

     Search – Allows you to enter a custom filter/keyword to search in system logging, the location) or the file may be downloaded automatically to the web browser settings default download folder. (Default Filename: backup_cfg_WLC100.cfg) for example AP or client MAC address, etc. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 17 5. A separate file navigation window should open. 6. Select the controller configuration file to restore and click Restore Configuration. (Default Filename: backup_cfg_WLC100.cfg). If prompted, click Yes or OK. 7. Wait for the controller to restore settings. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 18: Reboot Your Controller

    “Access you wireless controller management page” on page 10). 2. Click on Management and click on Maintenance. 3. In the Backup/Restore System Configuration section, click Reboot Controller. 4. Wait for the device to reboot. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 19: Reset Your Controller To Factory Defaults

    1. Log into your controller management page (see “Access you wireless controller management page” on page 10). 2. Click on Management and click on Maintenance. 3. In the Backup/Restore System Configuration section, click Restore to factory default. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 20: Create Additional Users To Access Controller Management

    – administrative users can access controller management and modify controller configuration settings. Full access. normal – restricted users can access controller management and view configuration but cannot modify any controller configuration settings. Restricted access. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 21: Power Over Ethernet (Poe) Settings

    Power Consumption – Displays the total amount of power currently used by PoE devices.  Date and Time – Manually set the controller date and time by click the drop down menus and selecting the correct date and time parameters. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 22: Power Over Ethernet (Poe) Scheduling

    1. Log into your controller management page (see “Access you wireless controller management page” on page 10). 2. Click on Management and click on PoE Scheduling. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 23: Access Point Management And Configuration

    Note: Once APs are added to the controller, they must be managed and configured addresses to the access points. By default, TRENDnet access points listed below will through the controller and can no longer be managed individually. APs must be...

  • Page 24: Configuring Controller Managed Access Points

    161. First number = 2.4G channel, Second  Action – Displays an available action for the AP if it is available to add or number = 5G channel. managed by the current wireless controller. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 25  Radio B/G/N (2.4GHz) (Settings for the 2.4G radio) Wireless Group – Sets the 2.4G wireless group assignment. By default, all APs are assigned to the wireless Default Group (1). © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 26  Auto 20/40 MHz or Auto 20/40/80 MHz (Auto 20/40/80 MHz Recommended Default) When this setting is active, this mode is capable of providing higher performance only if the © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 27 AP’s current IP address settings untouched by the controller. It is recommended to use the default setting. Note: By default, TRENDnet indoor AP models TEW-755AP/821DAP/825DAP are set to automatically obtain IP address settings using an existing DHCP server. If the AP cannot obtain IP address settings from a DHCP server, the AP will default back to IPv4 address settings: 192.168.10.100 / 255.255.255.0.

  • Page 28: Manually Add An Access Point

    Enter the Device Name and Description so you can easily identify the AP. These are optional parameters. Click OK at the bottom to add the AP and assign the controller AP default settings, otherwise modify the desired parameters first. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 29: Simultaneously Upgrade Firmware For Multiple Access Points

    3. If new firmware is available online, a notification will appear next to the current access point firmware version. 4. Click the “New Update” notification for the access point you would like to update. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 30 Failed – Indicates that the firmware upgrade process failed. Note: You can try the online firmware upgrade again or manually download the firmware file from the TRENDnet website and upgrade the firmware manually. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 31: Moving Aps To A New Controller

    4. You will be prompted to enter the AP user name and password. Enter the AP user name and password and click adopt. Note: This will be the same admin user name and password of the previous controller that the AP was assigned. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 32: Wireless Groups And Profiles

    SSID or each client device, upload can only be specified each client device. The unit is specified in bits. Lowercase “m” can be used to specify Megabits (e.g. 1m) and lowercase “k” can used to specify kilobits (e.g. 10k). © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 33 AP on the right would force the network. client to connect to the much higher signal strength AP on the right providing better connectivity during the transition between physical locations. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 34 RADIUS authentication.  Note: It is recommended to use port 1812 which is the default RADIUS port.  Shared Secret: Enter the shared secret used to authorize your APs with your RADIUS server. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 35: Creating A New Wireless Group

    5. The new group will be available in the wireless group drop-down list. Note: Each group will automatically be assigned the new number in the order the group was created. The number next to the name (2) indicated the internal group # © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 36 2 x APs will broadcast and allow connections for the 3 wireless profiles created under “Default group”  2 x APs will broadcast and allow connections for the 3 wireless profiles created under “R&D” © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 37: Captive Portal

    Both – Users can enter either a user name and password or single password to connect to your captive portal WiFi network. Both prompts will be displayed on the captive portal page and user can select either method to authenticate. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 38 Enter Advertisement URL. Click Apply at the bottom of the page to save the settings. Note: The prefix http:// or https:// must be included when entering URLs/addresses/websites (ex. https://www.trendnet.com) c. Click Apply at the bottom of the page to save the initial captive portal authentication settings. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 39 None in the wireless profile settings since captive portal authentication will be used instead. If the Authentication Method is left enabled, the users will need to authenticate twice, once with the authentication method defined and also captive portal authentication. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 40: To Advertisement Url

    Note: Aside from text, you can enter HTML tags for text formatting and styles. Below is an example of a greeting message formatted in html. <br><br><br> © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 41: Captive Portal With Radius (Coovachilli)

    None in the wireless profile settings since captive portal authentication will be page. used instead. If the Authentication Method is left enabled, the users will need to authenticate twice, once with the authentication method defined and also captive portal authentication. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 42: Wap Maps

    3. In the Map Name field, enter a name to easily identify the map in the list. individually, only managed through the controller they have been added. APs will need to be removed from the controller in order to be individually managed. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 43 To delete a map, click on the Select Map drop-down list and select the map to delete. Click Delete to delete the floor plan. Clicking Reset will reset the floor plan and remove all the access points that were added to the floor plan. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 44: Monitoring Access Points And Clients

    The Clients (Total) chart displays the total number of clients over the most recent time interval. The Traffic (Mbytes) chart displays the total number of packets transmitted on all APs over the most recent time interval. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 45: View Client Connections

    (B).  History – Clicking this option displays a brief snapshot of the total amount of data downloaded (received) by the client device over the last 5 minutes in graph form. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 46: Technical Specifications

    Wireless encryption: WEP, WPA/WPA2-Personal, WPA/WPA2-Enterprise  Input: 100 – 240V AC, 50/60Hz  802.11 mode  Output: 54V DC, 1.67A external power adapter  Channel width  Max. consumption: 90W  Transmit power © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 47 ***Due to regulatory requirements, the wireless channels specified cannot be statically assigned, but will be available within the available wireless channels when set to auto. © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 48: Troubleshooting

    In MAC OS 10.4, from the Show drop-down list, select Built-in Ethernet and select the TCP/IP tab  In MAC OS 10.5 and above, in the left column, select Ethernet. e. Configure TCP/IP to use a static IP. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 49 From the Configure IPv4 or Configure drop-down list, select Using DHCP and click the Apply or Apply Now button. f. You may be prompted to restart your computer to apply the new IP address settings. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 50 In System Preferences, from the View menu, select Network. c. In the Network preference window, click a network port (e.g., Ethernet, AirPort, modem). If you are connected, you'll see your IP address settings under "Status:" © Copyright 2017 TRENDnet. All Rights Reserved.

  • Page 51: Appendix

    This encryption standard also supports the highest Setting up wireless security is very important. Leaving your wireless network open and unsecure could expose your entire network and personal files to outsiders. TRENDnet connection speeds. TRENDnet recommends setting your access point to this encryption standard.
  • Page 52 If possible, upgrade wireless network interfaces (such as wireless cards in computers) 1. From the Apple menu, select Location, and then Network Preferences. from older wireless standards to 802.11n or 802.11ac. If a wirelessly networked device © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 53 1. Apple Menu > System Preferences > Network 2. Select Ethernet from the list on the left. 3. Click the Advanced button. 3. On the Ethernet tab, the Ethernet ID is your MAC Address. © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 54 This transmitter must not be co-located or operating in conjunction with any other antenna interference, in which case the user may be required to take adequate measures. or transmitter. Country Code selection feature to be disabled for products marketed to the US/CANADA © Copyright 2017 TRENDnet. All Rights Reserved.
  • Page 55 An RMA number is required in order to initiate warranty service support the event that the RMA unit needs to be replaced, TRENDnet may replace it with a for all TRENDnet products. Products that are sent to TRENDnet for RMA service must refurbished product of the same or comparable model.
  • Page 56 OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND evidence of the original purchaser's date of purchase. Replacement products may be OF THE PURCHASE PRICE PAID, AT TRENDNET'S OPTION. THIS DISCLAIMER OF LIABILITY refurbished or contain refurbished materials. If TRENDnet, by its sole determination, is...

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