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An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.
When an error occurs, a message appears on the computer, or an error code appears on the printer. For
some errors, a support code (error number) appears on the computer screen.
When a Support Code and a message are displayed on the computer
screen (Windows):
When a Support Code and a message are displayed on the printer
(touch screen):
For details on how to resolve errors, see
Note
• For details on how to resolve errors without Support Codes, see
List of Support Code for
397
Error.
Message (Support Code)
Appears.
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