Troubleshooting - Smeg WHT72PEIT User Manual

3 Follow the below procedures in order to
drain water.
The product has an emergency water draining
hose, in order to drain the water:
a Pull the emergency draining hose out from
its seat
b Place a large container at the end of the
hose. Drain the water into the container by
pulling out the plug at the end of the hose.
When the container is full, block the inlet
of the hose by replacing the plug. After
the container is emptied, repeat the above
procedure to drain the water in the machine
completely.
c When draining of water is finished, close the
end by the plug again and fix the hose in its
place.
d Turn and remove the pump filter.
4. Clean any residues inside the filter as well
as fibers, if any, around the pump impeller
region.
5. Replace the filter.
6. If the filter cap is composed of two pieces,
close the filter cap by pressing on the tab.
If it is one piece, seat the tabs in the lower
part into their places first, and then press
the upper part to close.
45 / EN

5 Troubleshooting

Program does not start after closing the door.
• Start / Pause / Cancel button was not pressed. >>> *Press
the Start / Pause / Cancel button.
• It may be difficult to close the loading door in case of
excessive loading. >>> Reduce the amount of laundry
and make sure that the loading door is closed properly.
Programme cannot be started or selected.
• Washing machine has switched to self protection mode due
to a supply problem (line voltage, water pressure, etc.).
>>> Press and hold On / Off button for 3 seconds. (see.
"Cancellation of program")
Water in the machine.
• Some water might have remained in the product due to the
quality control processes in the production. >>> This is
not a failure; water is not harmful to the machine.
Machine does not fill with water.
• Tap is turned off. >>> Turn on the taps.
• Water inlet hose is bent. >>> Flatten the hose.
• Water inlet filter is clogged. >>> Clean the filter.
• Loading door may be open. >>> Close the door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean
or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the
feet to level the machine.
• A hard substance might have entered into the pump filter.
>>> Clean the pump filter.
• Transportation safety bolts are not removed. >>> Remove
the transportation safety bolts.
• Laundry quantity in the machine might be too little. >>>
Add more laundry to the machine.
• Machine might be overloaded with laundry. >>> Take out
some of the laundry from the machine or distribute the
load by hand to balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>> Make sure
that the machine is not leaning on anything.
There is water leaking from the bottom of the
washing machine.
• Water drain hose might be clogged or twisted. >>> Clean
or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine stopped shortly after the programme
started.
• Machine might have stopped temporarily due to low voltage.
>>> It will resume running when the voltage restores to
the normal level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>>
Connect the water draining hose as described in the
operation manual.
No water can be seen in the machine during
washing.
• The water level is not visible from outside of the washing
machine. >>> This is not a failure.
Washing Machine / User's Manual