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Troubleshooting
Error message
The appliance does not work
Three zeros flash in the display.
The appliance is not in operation. A
cooking time appears in the display.
The microwave does not work.
The food takes longer than usual to
heat up
The turntable is making a scratching
or grinding noise.
Microwave operation has been can-
celled for no apparent reason.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
E no.
After-sales service
O
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928999
GB
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
01450 2655
IE
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
10
Possible cause
The plug is not plugged into the mains.
Power cut
Faulty circuit breaker
Incorrect operation
Power cut
The rotary selector was accidentally pressed.
The Start button was not pressed after the set-
ting was made.
The door was not fully closed.
The Start button was not pressed.
The microwave power setting was too low.
You have placed a larger amount of food than
normal in the appliance.
The food was colder than usual.
There is dirt or a foreign object in the area
around the turntable drive.
The microwave has a fault.
FD no.
Remedy/Note
Plug the plug in
Check whether the kitchen light works.
Look in the fuse box and check that the cir-
cuit breaker for the appliance is in working
order.
Switch off the circuit breaker in the fuse
box. Reconnect it after approx.
10 seconds.
Reset the time.
Press the Stop button.
Press the Start button or clear the setting
by pressing the Stop button.
Check whether food remains or foreign
material is trapped in the door.
Press the Start button.
Select a higher microwave power setting.
Double the amount = double the cooking
time.
Stir or turn the food during cooking
Clean the roller ring and recess in the
cooking compartment.
If this fault occurs repeatedly, please call
the after-sales service.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Technical data
Input voltage
Power consumption
Maximum output power
Microwave frequency
Fuse
Dimensions (HxWxD)
appliance
cooking compartment
Net weight
60 cm cabinet frame
VDE approved
CE mark
AC 230 V 50 Hz
1450 W
900 W
2450 MHz
10 A
280 mm x 513 mm x 405 mm
215 x 337 x 354 mm
15.153 kg
382 x 594 x 20 mm
yes
yes
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