Troubleshooting; Identify The Problem - Brother MFC-J775DW Basic User's Manual

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Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
• Check the LCD or the machine's status in Status Monitor on your computer.
Find the Error
Using the Status Monitor
• Double-click the
®
• (Windows ) If you check Load Status
Monitor on Startup, the Status Monitor will
launch automatically each time you start your
computer.
icon in the task tray.
Find the Solution
• A green icon indicates the normal stand-by
condition.
• A yellow icon indicates a warning.
• A red icon indicates an error has occurred.
• A gray icon indicates the machine is
offline.
• Click the Troubleshooting button to
access Brother's troubleshooting website.
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