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TROUBLESHOOTING GUIDE AND WARRANTY
Before returning your Russound speakers for service, try these simple
remedies first.
No sound from either speaker:
• Incorrect source selected on receiver or preamplifier.
• Mute button pressed on receiver.
• Wrong speaker output selected; many receivers have an "A" and "B" speaker
switch. Make sure it is in the correct position.
• In-wall Volume control not turned up or wired incorrectly.
• If using a speaker selector, room or zone not turned on or improperly
connected.
No sound from one speaker:
Unsecured connection at either the speaker or amplifier - double-check
•
all connections.
Balance control turned all the way left or right - return it to center.
•
Bad connecting cable between sound source and amplifier - try a new
•
cable.
Check for stray wire strands crossing the speaker terminals.
•
Defective speaker - contact your Russound dealer or call Russound Tech
•
Support at 603.659.5170.
Any other problems not listed, discuss with your dealer or call Russound.
•
LIMITED LIFETIME WARRANTY
Russound/FMP, Inc. warrants to the original retail purchaser
will be free of manufacturing defects in material and workmanship for the
following periods ("Warranty Period") and subject to the limitations and
exclusions set forth below:
Lifetime
Volume controls, Architectural Series speakers, Flexbox speaker back boxes
Ten years from the date of purchase
Speaker selectors and impedance matching
devices
Five years from the date of purchase
Landscape speakers, Outback™ speakers
Two years from the date of purchase
Multiroom controllers, keypads, source equipment, A-BUS devices, ComPoint
devices, D-Series amplifiers, infrared products
One year from the date of purchase
P-Series amplifiers, touchscreens
Ninety days from the date of purchase
All B-Stock or factory-refurbished items
This Warranty is not transferable to subsequent purchasers/owners of the
product.
This Warranty does not include service or parts to repair damage caused by
improper use or handling, including but not limited to damage caused by
accident, mishandling, improper installation, shipping damage, power surges,
lightning strikes, abuse, negligence, or normal wear and tear, or any defect
caused by repair to the product by anyone other than Russound or Russound's
authorized repair facility.
Certain Russound products may permit access to third-party content providers
and/or may support third- party technologies such as specific codecs or file
formats. Russound reserves the right to discontinue support and/or access
to such third-party content or technologies at any time and for any reason.
Russound makes no representations or warranties whatsoever regarding
ongoing support for any such third-party content or technologies.
This Warranty does not cover reimbursement for the costs of removing and
transporting the product for warranty service evaluation, re-installation, or
installation of any replacement product provided under this Warranty.
To obtain warranty service, contact the authorized Russound dealer/installer
where you purchased your product or take the unit to the nearest authorized
Russound dealer. Proof of purchase must be provided – claims made without
proof of purchase will not be covered under this Warranty. The authorized
Russound dealer/installer will test the product and if necessary, make
arrangements with Russound for service. If there are no authorized Russound
5
Russound Architectural Series In-Wall Loudspeakers
dealers in your area, you must contact Russound to receive a factory Return
Authorization Number and shipping instructions. Purchaser is responsible for
any shipping and handling charges for shipping the product to Russound. DO
NOT RETURN ANY UNIT WITHOUT FIRST RECEIVING WRITTEN AUTHORIZATION
AND SHIPPING INSTRUCTIONS FROM RUSSOUND. ANY PRODUCTS RECEIVED
WITHOUT FOLLOWING THIS PROCEDURE WILL BE REFUSED AND RETURNED
UNOPENED.
Upon examination, Russound will, at its sole option and expense, repair or
replace any product found to be defective. Russound will return the repaired
or replaced unit to you via its usual shipping method from the Russound
repair center to your address in the
Any shipping costs for addresses outside of the United States or Canada or
any expedited shipping charges requested by the purchaser shall be the
responsibility of the purchaser. In the event that a particular product is no
longer available and cannot be repaired effectively, Russound, at its sole
option, may replace it with a different model of equal or greater value, or
refund the original purchase price paid.
THE FOREGOING ARE YOUR EXCLUSIVE REMEDIES FOR BREACH OF
WARRANTY.
This Warranty will be void if:
•
•
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESSED AND IMPLIED WARRANTIES. RUSSOUND
EXPRESSLY DISCLAIMS ALL SUCH OTHER WARRANTIES, INCLUDING
BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT,
WITH RESPECT TO THE PRODUCT. TO THE MAXIMUM EXTENT
that this product
PERMITTED BY LAW,
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES EXCEPT TO THE
EXTENT PROVIDED (OR PROHIBITED) BY APPLICABLE LAW, EVEN IF IT
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Not with standing the above, if you qualify as a "consumer" under the
Magnuson-Moss Warranty Act,
entitled to any implied warranties allowed by law for the Warranty Period.
Further, some states do not allow limitations on how long an implied warranty
lasts or allow the exclusion or limitation of consequential damages, so such
limitations may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
For the name of your nearest authorized Russound dealer, contact: Russound,
1 Forbes Road, Newmarket, NH 03857, or call 1 (603) 659-5170. Please be
advised that Russound products are only sold via the Internet through a select
group of authorized Internet dealers. These are listed at www.russound.com.
Products offered on the Internet through unauthorized Internet dealers are
not covered by this warranty and may be either:
1)
2)
3)
Please fill in your product information and retain this for your records.
You may also submit your warranty registration information online on
www.russound.com/warranty-registration, but you must still retain all
proof of purchase information should warranty service ever be required.
Model_____________________________
Serial No.__________________________
Purchase Date__________
ATTENTION: TO OUR VALUED CUSTOMERS:
To ensure that consumers obtain quality pre-sale and after-sale support and
service, Russound products are sold exclusively through authorized dealers.
This Warranty is VOID if the products have been purchased from an
unauthorized dealer.
WARRANTY
United States of America or Canada only.
the serial number on the product has been removed,
tampered with, or defaced.
the product was not purchased from an authorized dealer
or reseller.
RUSSOUND SHALL NOT BE RESPONSIBLE FOR
or applicable state laws,
then you may be
goods acquired on a secondary or grey market
counterfeit or stolen goods
damaged, or defective goods
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