Foscam FI9961EP User Manual
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Foscam FI9961EP User Manual

Fhd poe ip camera
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User
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User
Manual
FHD PoE IP Camera
Model: FI9961EP
V1.0.7

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Summary of Contents for Foscam FI9961EP

  • Page 1 User Manual User Manual FHD PoE IP Camera Model: FI9961EP V1.0.7...

  • Page 2: Table Of Contents

    Table of Contents Security Warning................................... 1 1 Overview..................................... 2 1.1 Key Features................................2 1.2 PoE (Power over Ethernet)..........................3 1.3 Read before Use..............................3 1.4 Packing Contents..............................3 1.5 Physical Description.............................. 4 1.6 SD Card Management............................5 1.7 Wall Installation...............................5 2 Access the IP Camera..............................7 2.1 Hardware Connection &...

  • Page 3: Security Warning

    Security Warning Please change the password of your camera regularly, using a combination of numbers, letters and  special characters. We recommend that you regularly update your camera to the latest available software and firmware  versions to help ensure the best experience for your camera.

  • Page 4: Overview

    1 Overview Foscam Outdoor HD IP Camera is an integrated IP Camera with a color CMOS sensor enabling viewing in High Definition resolution.It combines a high quality digital video camera, with a powerful web server, to bring clear video to your desktop from anywhere on your local network or over the Internet.

  • Page 5: Poe (Power Over Ethernet)

    1.2 PoE (Power over Ethernet) The Network Camera is PoE-compliant, allowing transmission of power and data via a single Ethernet cable. Such as the following picture: connect the Network Camera to a PoE-enabled router / switch via Ethernet cable. 1.3 Read before Use Please first verify that all contents received are complete according to the Package Contents listed below.

  • Page 6: Physical Description

    NOTE: There are up to two labels located at the bottom of the camera, this is an important feature of original Foscam cameras. If your camera does not have labels, it may be a clone. Cloned Foscam cameras can not...

  • Page 7: Sd Card Management

    1.6 SD Card Management The record files of the IPC can be stored in the SD Card. You need open the IP Camera, then plug the SD card into SD card slot inside the IP Camera. When you plug in the SD card during the camera work process, please reboot the camera again, or else the SD Card may be cannot work well.

  • Page 9: Access The Ip Camera

    Connect the camera to the LAN network (Router or Switch) via network cable. b. If the Router or Switch supports PoE function, power adapter is unnecessary. If not, please connect the power adapter to the camera. c. Visit Foscam official website http://www.foscam.com , select “Support > Download Center > Software Tools”, then you can find the “Equipment Search Tool”, download the tool to your computer, the icon shows as below:...
  • Page 10 Double click the IP address of the camera; the camera login page should be open in your default browser. (2) Https:// LAN IP + Https Port no. The default HTTPS port NO. is 443. You can use the URL to access the camera: https:// LAN IP + HTTPS port Go to Settings >...

  • Page 11: Access The Camera In Wan

    2.3 Access the Camera in WAN 2.3.1 Static IP Addresses Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet using the WAN IP address and port number.
  • Page 12 IP Address: Set this in the same subnet as your computer , or keep it as default. Subnet Mask: Keep it as default. Gateway and DNS Server: Set it to the IP address of your router. 2. Enable UPnP and DDNS in the camera's settings page. We recommend you to use the DDNS by factory default.
  • Page 13 Choose Forwarding > UPnP, make sure that the Current UPnP Status is Enabled. If there is no UPnP function in your router：  You need to manually add port (HTTPS port) forwarding, refer to the following steps. You need go to the Forwarding >...

  • Page 14: Using The Vlc Player

    Here you have finished the Port Forwarding setup. 5. Now you can access your IP camera by https://domain name: HTTPS port via the Internet. 2.4 Using the VLC Player This camera supports RTSP streaming, here you can view the camera using VLC player. RTSP URL rtsp:// [user name][:password]@IP:port number/videosream The part in the square brackets may be omitted.
  • Page 15 Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time...

  • Page 16: Ip Camera Connection To The Server

    preview. NOTE: If you modify the camera's username or password, you had better reboot the camera, or else the new username and password cannot take effect when you enter the authentication in the VLC. 2.5 IP Camera Connection to the Server Device supports ONVIF 2.2.1 protocol,You can easily access the NVR with ONVIF or server with ONVIF.

  • Page 17: Surveillance Software Gui

    3 Surveillance Software GUI Please refer to the 2.1 Hardware Connection & Software Installation if you install the camera for the first time. You can start to learn about software operation after finish quick installation. 3.1 Login Window Section1 Enter the Username and password The default administrator username is admin with no password, please change the password at first using and prevent unauthorized users login the camera.
  • Page 18 After logging in for the first time, you will go to Setup Wizard automatically. Here you can set the basic parameters of camera, such as camera name, camera time, IP configuration. Country: Select the country. Device Name: You could give name for your camera. System Time: Select the time zone you need to set the date, time,format, etc.
  • Page 19 IP: Set IP address of the camera. You could choose to obtain an IP automatically or set the IP address according to your needs. Click Finish to finish setting.

  • Page 20: Surveillance Window

    3.2 Surveillance Window Section 1 Live Video / Settings Buttons / Playback : Path to surveillance window. Click this button and back to the surveillance window : Path to Administrator Control Panel. Click it, and it will lead to Administrator Control Panel and do advanced settings.
  • Page 21 type / Resolution / Maximum frame rate / Bit rate. (Different models support different specific mode. ) 1) Stream type no. Identify the stream type. 2) Resolution The bigger the resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more fluent video streaming, please select resolution VGA.
  • Page 22 Section 4 IR LED Lights Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule. Auto: Select it and the camera will adjust the infra led (on or off) automatically. Manual: Select it and turn off the infra led manually. Schedule: Select it and the IR led light will be off at the schedule period.
  • Page 23 4------ Audio Click the button and the icon will become to , you can hear the sound around the camera if the camera has connected with other audio input device through the Audio Input port of the camera, Click the icon again and stop audio.

  • Page 24: Advanced Camera Settings

    4 Advanced Camera Settings Click the button Settings, goes to Administrator Control Panel to make advanced camera settings. 4.1 Setup Wizard After logging in for the first time, you will go to "Setup Wizard" automatically. Here you can set the basic parameters of camera, such as the camera name, camera time, IP configuration and so on.
  • Page 25 Camera Time: The system time of the device. Click Basic Settings and go to Camera Time panel and adjust the time. System Firmware Version: Display the System Firmware version of your camera. Application Firmware Version: Display the application firmware version of your camera. Plug-In Version: Display the plug-in version of your camera 4.2.2 Device Status On this page you can see device status such as Alarm status, NTP / DDNS status, IR LED Status and so on.

  • Page 26: Basic Settings

    4.2.4 Log The log record shows who and which IP address accessed or logout the camera and when. Reboot the camera and clear the log records. 4.3 Basic Settings This section allows you to configure your Camera Name, Camera Time, Mail, User Accounts and Multi-Device. 4.3.1 Camera Name Default alias is anonymous.
  • Page 27 Time Zone: Select the time zone for your region from the drop-down menu. Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server. Choose the one that is closest to your camera. Sync with PC/Terminal: Select this option to synchronize the date and time of the Network Camera with your computer.
  • Page 28 How to add account ? Select one blank column, then enter the new user name, password and privilege, last click Add to take effect. You can see the new added account on the Account list.
  • Page 29 The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window.
  • Page 30 1. Click it, camera model, alias, host and HTTP Port will be filled in the following boxes automatically . 2. Enter the User name and password of the 2nd camera . 3. Click Add to take Camera Model: Our Company produces two series cameras: MJ and H.264. Here will show you which series the camera belongs to.
  • Page 31 Add cameras in WAN If you want to view all cameras via the internet (remote computer), you will need to add them using DDNS domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read How to configure DDNS settings in chapter 4.4.2 DDNS)
  • Page 32 number. Enter user name and password and then choose Add. 1----- The camera model: MJ or H.264. 2----- The 2nd camera's name 3----- Fill in the 2nd camera's DDNS host not LAN IP 4 ---- Enter the 2nd camera's user name and password 5---- Click Add button and to take effect NOTE: Here the Host must be entered as the second camera's DDNS domain name, not its LAN IP.

  • Page 33: Network

    Return to video window. You will see all of the cameras accessible through the internet. When you are away from home, you can use the first camera's DDNS domain name and port to view all the cameras via internet. 4.3.5 Voice Prompt On this page, you can enable or disable voice prompt.
  • Page 34 Changing settings here is the same as using the Equipment Search Tool. It is recommended that you use the subnet mask, gateway and DNS server from your locally attached PC. If you don't know the subnet mask, gateway and DNS server, you can check your computer's local area connection as follows: Control Panel >...
  • Page 35 If you don't know the DNS server, you can use the same settings as the Default Gateway. 4.4.2 DDNS If you need Foscam DDNS, you can apply it on DDNS page. First Enable DDNS, then select “myfoscam.org” from DDNS Server list, click “Get My DDNS Now”.
  • Page 36 If you don’t have a Foscam Cloud account, click “Tap HERE” to register one, then click “Get DDNS”.
  • Page 37 After get DDNS, click “Finish” to go back to DDNS settings. If the network error, you fail to get the DDNS, please try again.
  • Page 38 Once you success get Foscam DDNS, you can follow below step to use. Here take cp4911.myfoscam.org for example. Go to option of DDNS on the Settings >Network panel, you can see the domain name. Now you can use http:// Domain name + HTTP Port to access the camera via internet.
  • Page 39 Third Party Domain Name Settings User can also use third part DDNS, such as www.no-ip.com, www.3322.com Here take www.no-ip.com for example: ① Step 1 Go to the website www.no-ip.com to create a free hostname Firstly: Login on www.no-ip.com and click No-IP Free to register. Click here to register Please register an account step by step according to instructions on www.no-ip.com After registration, please login your email which used to register.
  • Page 40 Please set DDNS Settings within the camera by hostname, a user name and password you've got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of DDNS Settings on the administrator panel. Secondly, select No-Ip as a server.
  • Page 41 NOTE If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect. ② Do port forwarding within the router Example: The camera's LAN IP address is http://192.168.8.100:2000...
  • Page 42 4.4.3 UPnP The default UPnP status is closed. You can enable UPnP, then the camera's software will be configured for port forwarding. Back to the Device Status panel, you can see the UPnP status: The camera's software will be configured for port forwarding. There may be issues with your routers security settings, and sometimes may error.
  • Page 43 Select which camera you'd like to change the port for, and right click . Modify the Http Port. Enter the Username and password, click OK. Step 2: Enter the username and password of the Administrator (default username is admin with a blank password), and click OK to apply changes.
  • Page 44 NOTE If the camera cannot be accessed, please make sure the port forwarding is succeed. HTTPS Port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port. ONVIF Port: By default, the ONVIF port is set to 888. Also, they can be assigned with another port number between 1 and 65535 (except 0 and 65534).
  • Page 45 Test result. If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail. If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and again select Test .
  • Page 46 FTP server: If your FTP server is located on the LAN, you can set as Figure as above. If you have an FTP server which you can access on the internet, you can set as below. Port: Default is port 21. If changed, external FTP client program must change the server connection port accordingly.

  • Page 47: Video

    4.4.7 P2P Access the camera by smart phone (Android or iOS operating system), please refer to the Quick Setup Guide. First of all, you need to open the P2P function of the camera at Settings > Network > P2P. 4.5 Video This section allows you to configure Video stream settings, On screen display and Snapshot settings.
  • Page 48 configuration should combine well with the network bandwidth. When the bandwidth is very narrow, and bit rate is large, that will lead to video can not play well. Frame Rate: Note that a larger frame size takes up more bandwidth. You should lower frame rate when the bandwidth is limited.
  • Page 49 There are two options: Yes or NO. Select yes and draw a mask area on the video, the mask area will be black on the video. The privacy zone Click OK button and return to the Privacy Zone page, click Save to take effect. Back to the surveillance window, you can see the privacy area as the following picture: 4.5.4 Snapshot Settings n this page you can set the snapshot pictures' image quality and the storage path.
  • Page 50 Manual snap Quality: Low, Middle and High. The higher the quality, the picture will be clearer. Pictures Save To: FTP or SD card. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP or SD card automatically. If you select the FTP, you can set the file name which the picture save to.

  • Page 51: Motion Detection

    4.6 Motion Detection IP Camera supports Motion Detection Alarm, when the motion has been detected, it will send emails or upload images to FTP. To enable motion detection, follow the steps below: 1 Enable Motion detection 2 Trigger interval--- The interval time between two motion detections. Here supports 5s / 6s / 7s / 8s / 9s / 10s / 11s / 12s / 13s / 14s / 15s.
  • Page 52 If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first. C Take Snapshot If you select this checkbox, when the motion has been detected, the camera will snap the live view window as a still picture and load it to the FTP.
  • Page 53 Click this button and select all time range . ② Specify an alarm schedule Click the week day words, the corresponding column will be selected. For example, click TUE, the all column of TUE turns to red, that means during Tuesday whole day, when something moving in the detection area, the camera will alarm.

  • Page 54: Record

    4.7 Record 4.7.1 Storage Location Recording Location: SD card, FTP. SD card: The video will be saved in SD card. Make sure the camera has been inserted the SD card. On  this page, you can see the available space of the SD card. FTP: The video will be saved in FTP.
  • Page 55 4.7.4 Schedule Recording When the video is selected as FTP, the device supports scheduled recording. When the video is selected as SD card, the device supports pumping frame recording.
  • Page 56 Record frame: There are six frame selections, such as 1 / 30, 4 / 30, 8 / 30, 15 / 30, 24 / 30, 30 / 30. Recommended default is 4 / 30. The greater the Frame rate is, the sharper picture quality is, and the greater of storage space is, the shorter the storage time is.

  • Page 57: Firewall

    Go to the Settings > Status > Device Status page, you can see the SD card status. The default storage path of alarm record files is SD card, when the available size of SD card is less than 256M, the old record files will be deleted automatically. 4.8 Firewall This section explains how to control the access permission by checking the client PC's IP addresses.
  • Page 58 parameters. 4.9.2 System Upgrade Click Download the latest firmware, you will see the following screen. And click Save to save the firmware on your computer locally. Your current firmware version will be displayed on your screen. You may go to the Status > Device Information page to check for the latest firmware versions available.
  • Page 59 CAUTION: We recommend that you regularly update your camera to the latest available software and firmware versions to help ensure the best experience for your camera. NOTE 1) Please ensure you have download the correct firmware package for your camera before upgrading. Read the upgrade documentation (readme.txt file) in the upgrade package before you upgrade.
  • Page 60 4.9.3 Patch Installation Click Browse to select the correct patch file, and then click Install Patch to install the patch. Do not turn off the power during it installing. After installing is complete, you will receive a system prompt. 4.9.4 Factory Reset Click Factory Reset button and all parameters will return to factory settings if selected.

  • Page 61: Playback

    5 Playback On this page you can view the record files stored in the SD card. Section 1 Define the Record files time and Type : The storage path of record files : Here supports three types: current day, current month and All records. Another way, select the time on the time&date manually.
  • Page 62 Section 2 Search record files On this panel you can see all record files satisfy the conditions you set. Section 3 Play / Stop / audio / Full screen Buttons Please select one record file before use these buttons. Click this button to play the record files. Click this button to stop the record files.

  • Page 63: Appendix

    6 Appendix 6.1 Frequently Asked Questions NOTE: Any questions you would meet, please check Network connections firstly. Check the working status revealed by the indicators on the network server, hub, and exchange. If abnormal, check the network connections. 6.1.1 Equipment search tool cannot find the camera After power on camera and connect it to router by Ethernet cable, open Equipment Search Tool it cannot find any camera IP address.
  • Page 64 6.1.2 Install plugin for Internet Explore Suggest use IE browser to log in the camera and install the plugin for the first time, then you can use it on other browser as well. Just remember to allow the plugin to run. See below for steps to install plugin via IE browser. Step 1: User IE browser to log in the camera for the first time, it will prompt to ask your install the plugin on the bottom of IE browser.
  • Page 65 Please click it to download plugin and follow wizard to install. See this link for help if after installed plugin but still cannot login camera: http://www.foscam.com/faqs/view.html?id=14 6.1.3 Unable to connect to router wirelessly After setup wireless configuration, and input the wireless password correctly, save the settings. Normally, after you disconnect the Ethernet cable, wait for few minutes camera will show up again in Equipment Search Tool (or show up in router’s DHCP client list/LAN list) with a new IP address.
  • Page 66 Step1: Please make sure wireless signal is strong enough to connect with. (1) Make sure the camera antenna is fixed well; (2) Best to keep the distance between the camera and router in 2~3 meters while setup; (3) There’s no interference or obstacles from house appliance or walls; Step2: Please check if the frequency band of the wireless signal is 2.4GHz.
  • Page 67 Go to camera Status > Device Status menu, and you can check if camera’s DDNS is successful. For the case DDNS shows failed, please follow below tips to help it synchronize: (1) Change DNS server to 8.8.8.8. Please login camera’s web-page, and go to the IP configuration (For HD cameras) or basic network settings (For SD cameras) menu to make the change.
  • Page 68 2) Please make sure your camera time is correct. 3) Please DO NOT forget to set the alarm area, the detected area is covered by the red grids. Or for some models you can setup 3 detection zones in total. Step 2: Setup the Storage Location Go to Settings >...
  • Page 69 Note: (1) Please make sure that your sender email supports SMTP; (2) Please click on Save before you click on Test; (3) Make sure the test result is success. (4) After succeed, you will receive a test email in the mailbox of Sender. Step 2: Setup the Motion Alarm Settings Please go to Settings >...
  • Page 70 6.1.9 Unable to connect camera remotely using Foscam app Foscam P2P cameras allow users to connect camera remotely using Foscam app without extract setup like port forwarding. When it unable to connect remotely, below tips can help app establish the connection: (1) Update app and camera’s firmware to latest version,...

  • Page 71: Default Parameters

    6.1.10 Camera is added by others When use myfoscam.com cloud or Foscam app, one camera can only be added to one account at the same time. To solve error “This camera has already been added by another account” when add camera to Foscam app or cloud, please send a clear photo of camera’s model sticker to Foscam support email...

  • Page 72: Ce & Fcc

    (33ft) Ethernet One 10/100Mbps RJ45 port Remote Access P2P DDNS Network IEEE. 802.3af IP, TCP, UDP, HTTP, HTTPS, SMTP, FTP, DHCP, DDNS, Network Protocol UPnP, ARP, P2P, RTSP, ONVIF Microsoft Windows 2000/XP, Vista, 7; Operating System Mac OS System Microsoft IE8 and above version or compatible browser; Requirements Mozilla Firefox;...

  • Page 73: Warranty

    No warranty service is provided unless the product is returned to an authorized return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty implications.
  • Page 74 Failure to follow the product instructions.  Normal wear and tear.  Return Procedures Please read FOSCAM warranty policy & policy of your reseller first before sending items back to  point-of-purchase. Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) ...

  • Page 75: Statement

    FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it without incurring any liability.
  • Page 76 Our company makes no warranty, implied or otherwise, that this product is suitable for any particular purpose or use. You need to abide by the relevant laws and regulations of the use restrictions when using Foscam cameras. Our company takes no responsibility of illegal activities by using our products.

  • Page 77: Obtaining Technical Support

    User's Guide has not answered. If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our reseller cannot provide service, please contact our service department:...

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