Napoleon Prestige Pro 500 RB Manual page 14

14
Problem
Burner output on "high" setting
EN
is too low. (Rumbling noise and
fluttering blue flame at burner
surface.)
Infrared burner (if equipped)
flashes back (during operation
the burner abruptly makes a
loud "whoosh" sound, followed
by a continuous blow-torch
type sound and grows dim.)
Illumination and Side/Rear
burner ignition do not work
Ignitor, oven and cabinet lights
work but the knob lights don't
illuminate when turning the
power switch ON
Illumination of the knob and
switch lights work fine, but the
side/rear burner ignition does
not work
Illumination and Side/Rear
burner ignition work fine but
I can't ignite the side or rear
burner, even when sparking
noise occurs
www.napoleon.com
N415-0541 APR 11.19.indd 14
Possible Causes
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in "low flow"
state.
Ceramic tiles overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Electric Power is out
The grill is nor receiving electric
power
The motion sensor detector does
not work properly
The wire harness does not work
properly
The ignitor switch does not work
properly
The ignitor block does not work
properly
The gap between electrodes is too
big or too small
Solution
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at
least five minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
off and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact your
authorized Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
Check the power outage in your area
Ensure the grill is connected between the wall and
the power bar of the grill
Ensure the red indicator is ON in the control box
Check if the fuse on the wire in the cabinet is
broken or not
Ensure the blue indicator is ON
Turn the sensor ON by clicking the motion detector
button
If blue indicator is ON, replace the motion sensor
Replace the wire harness of the control panel
Replace the ignitor switch if the switch light
illuminates when you turn the light switch on
Check the switch connection inside the control
panel If there's no light on the switch when you
turn it on.
Replace the ignitor block if the switch illuminates
and sparking noise can be heard.
Adjust the gap between two prongs of the side
burner electrode when the side burner does not
ignite.
Adjust the gap between the electrode and the rear
burner when the rear burner when the rear burner
foes not ignite
N415-0541 APR 11.19
4/11/2019 4:27:18 PM