Dell S2718H User Manual page 54

Synchronization
Problems
Safety Related Issues
Intermittent Problems
Missing Color
Wrong Color
Image retention from a
static image left on the
monitor for a long period
of time
Video Ghosting or
Overshooting
No sound coming from
the speakers
No HDR from the
sources
54
| Troubleshooting
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
∞ Check for bent or broken pins in the video cable connector.
∞ Restart the computer in the safe mode.
∞ Do not perform any troubleshooting steps.
∞ Contact Dell immediately.
∞ Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
∞ Reset the monitor to Factory Settings (Factory Reset).
∞ Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
∞ Perform monitor self-test feature check.
∞ Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
∞ Check for bent or broken pins in the video cable connector.
∞ Change the Color Setting Mode in the Color Settings OSD to
Graphics or Video depending on the application.
∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B
value in Custom Color in Color settings OSD.
∞ Change the Input Color Format to RGB or YPbPr in the Color
settings OSD.
∞ Run the built-in diagnostics.
∞ Use the Power Management feature to turn off the monitor at
all times when not in use (for more information, see
management modes
∞ Alternatively, use a dynamically changing screensaver.
∞ Change the Response Time in the Display OSD to Fast or Normal
depending on your application and usage.
∞ Ensure that you have set the default playback device on your
system.
∞ Ensure that the speaker cable connecting the monitor is properly
connected and secure.
∞ Turn Off the monitor, unplug the monitor power cord, replug it,
and then turn On the monitor.
∞ Adjust the Volume by "+" button and "-" button on the speaker.
∞ Reset the monitor to Factory Settings.
∞ Ensure the OSD audio source is correct.
∞ Ensue the video source support HDR.
∞ Ensure the monitor in the Movie HDR and Game HDR mode.
∞ Confirm whether there is a change in the color of the screen.
∞ Ensure the signal source support HDR.
).
Power