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Faults
Water remaining in the
care product
compartment i .
Odours in the washing
machine.
The o symbol is lit on the
display panel. Foam may
also be leaking from the
detergent drawer.
Loud noises, vibrations
and machine "wandering"
during the spin cycle.
The display panel/
indicator lights do not
work while the appliance
is running.
There are noises after the
programme starts
sensoFresh î.
Water stains on dry
laundry after the
sensoFresh î
programme.
Noises can be heard after
the sensoFresh î
programme.
Odour has not been
removed satisfactorily
after the sensoFresh î
programme.
There is detergent
residue on the laundry.
Cause/remedy
Not a fault – the effectiveness of the care product is not affected.
■
Clean the insert if necessary.
■
Run the Drum Clean î or Cottons 90 °C programme without laundry.
Add standard washing powder or a detergent that contains bleach.
To prevent foaming, only use half the amount of detergent
Note: .
recommended by the detergent manufacturer. Do not use detergents intended
for woollens or delicates.
Have you used too much detergent?
Mix one tablespoon of fabric softener with 1/2 litre of water and pour it into
compartment II (not suitable for outdoor clothing, sportswear or items made
with down).
Use less detergent for the next wash cycle.
Is the appliance level? Level the appliance. ~ Page 20
■
Are the appliance's feet secured? Secure the appliance's feet. ~ Page 20
■
Have the transportation securing means been removed? Remove the
■
transportation securing means. ~ Page 16
Has there been a power failure?
■
Have the fuses blown/has the circuit breaker tripped? Switch on the circuit
■
breaker/replace the fuses.
If the fault occurs repeatedly, call the after-sales service.
■
Not a fault – the appliance is filled with water to create mist; operating noises
from the fan and pump can be heard when it is doing this.
Was residual water removed before laundry was added?
■
Level the appliance. The active oxygen treatment can only work properly if
■
the appliance is levelled correctly. ~ Page 20
Active oxygen leaves a specific odour on the laundry following treatment. Shake
out the laundry briefly.
The active oxygen treatment is less effective if the drum is dirty. Run the
■
Drum Clean î programme before using the appliance for the first time,
and regularly thereafter.
Have you loaded too much laundry? Do not exceed the maximum load.
■
Have you selected a high enough intensity? Select a higher intensity.
■
~ Page 36
Leave the door and detergent drawer open so that any residual water can
■
evaporate. ~ Page 43
Some phosphate-free detergents contain water-insoluble residue.
■
Select Rinse or brush the laundry after washing.
■
Faults and what to do about them.
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49
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