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Useful Information
Problem
An error tone is heard when I try
to program the Bluetooth feature.
App alert is not displayed or
announced.
or
Text message alert is not
displayed or announced.
Answering system
Problem
The unit does not record new
messages.
I cannot operate the answering
system remotely.
The unit does not emit the
specified number of rings.
74
Cause/solution
R The Bluetooth feature cannot be accessed immediately after
connecting the AC adaptor to the base unit. Wait a few seconds
and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting. Wait a
few seconds and try again.
R Confirm that the mobile phone supports the Message Access
Profile (MAP) specification to use text message alert feature.
R Confirm that the mobile phone supports the Serial Port Profile
(SPP) specification to use App alert feature.
R Confirm that the [Application Alerts manager] setting of your
Android phone is turned on.
R "Alert On/Off" is set to "Off". Set it to "On" (page 55).
R "Voice alert" is set to "Off". Set it to "On" (page 55).
R The Bluetooth device's Bluetooth notifications setting is turned
off.
R The handset selected to display and/or announce alerts is in
use.
R The Bluetooth device or its corresponding mobile line is in use.
R Your mobile phone's Bluetooth feature is turned off. Turn it on.
Cause/solution
R The answering system is turned off. Turn it on (page 58).
R The answering system does not answer or record calls from
mobile lines.
R The message memory is full. Erase unnecessary messages
(page 59, 60).
R The recording time is set to "Greeting only". Change the
setting (page 64).
R Your phone service provider's voicemail service may be
answering your calls before the unit's answering system can
answer your calls. Change the unit's number of rings setting
(page 63) to a lower value, or contact your phone service
provider.
R The answering system will not answer incoming calls while the
other devices such as headset or handsets are engaged in a
call.
R The remote access code is not set. Set the remote access code
(page 62).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 62).
R The answering system is turned off. Turn it on (page 63).
R You cannot operate the answering system when calling a
mobile phone paired to the base unit.
R If the ring once setting is turned off (page 29), the number of
rings decreases by 1 from the specified number of rings.
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