Resolving Problems - Sony SNC-HMX70 Installation Manual

Resolving problems

The following table is intended to help identify the causes of malfunctions and correct them where possible.
Malfunction
Unit does not operate.
No connection established, no
image transmission.
No audio transmission to remote
station.
The unit does not report an
alarm.
The unit is not operational after a
firmware upload.
Placeholder with a red cross
instead of the ActiveX
components.
Web browser contains empty
fields.
The camera LED flashes red.
Possible causes
Power failure.
Faulty cable connections.
Incorrect unit configuration.
Faulty installation.
Wrong IP address.
Faulty data transmission within the
LAN.
The maximum number of connections
has been reached.
Hardware fault.
Faulty cable connections.
Incorrect configuration.
The audio voice connection is already
in use by another receiver.
Alarm source is not selected.
No alarm response specified.
Power failure during programming by
firmware file.
Incorrect firmware
file.
JVM not installed on your computer or
not activated.
Active proxy server in network.
Firmware upload failed.
10
Solution
Check power supply.
Check all cables, plugs, contacts and
connections.
Check all configuration parameters
(reset to factory default if necessary).
Check all cables, plugs, contacts and
connections.
Check the IP addresses (ping).
Check the data transmission with ping.
Wait until there is a free connection and
call the transmitter again.
Check that all connected audio units are
operating correctly.
Check all cables, plugs, contacts and
connections.
Check audio parameters on the Audio
configuration and LIVE page functions
pages.
Wait until the connection is free and
then call the sender again.
Select possible alarm sources on the
Alarm sources configuration page.
Specify the desired alarm response on
the Alarm connections configuration
page; if necessary change the IP
address.
Have the unit checked by Customer
Service and replace if necessary.
Enter the IP address of the unit
followed by /main.htmin your Web
browser and repeat the upload.
Install JVM.
Create a rule in the local computer's
proxy settings to exclude local IP
addresses.
Repeat firmware upload.