Table of Contents
Advertisement
www.onyx-international.com
7.2 Beyond the scope of warranty
The following conditions are not covered by the warranty, even if in the applicable time period,
the warranty will no longer works for it, but still can enjoy the fee-based services.
7.2.1 Faulted device without ONYX BOOX brand；
7.2.2 Faulted device caused by dismantling and repairing without permission.
7.2.3 The serial number of the faulted device has been changed or lost.；
7.2.4 The device is damaged due to personal factors or not being used under specific
environment. For example, use the device in the environment where too wet or too dry, in high
temperature or with instable voltage or current, etc.；
7.2.5 The device is damaged by accident or improper use, including devices filled with warter,
rupture， collision, unnormal pluging, pests, ect.
7.2.6 Due to natural consumption, including natural consumption, wear and aging of housing
and accessories.
7.2.7 Damage caused by force majeure, such as fires , floods , earthquakes and other natural
disasters
7.2.8 The device is faulted by operating the software beyond the range that SDK permitted.
7.2.9 The device has been identified that it is not produced by ONYX.
7.3 Precautions for repair
7.3.1
Users need to contact our after-sales department to confirm whether it is in the scope of
warranty, whether it is fault and the fault cause.
7.3.2 Users need to provide proof of purchase (invoice or receipt) , warranty card consistent with
the original barcode. Fill out the repair request form (download from official website) and then
send to our maintaining department together with the device.
7.3.3
Due to the special properties of the product screen, for non- screen maintenance
equipments, please ensure that the screen is intact and reinforce the packing before send it to us.
Please avoid damage in transportation. We do not receive a damaged screen products for free
maintenance.
7.3.4 Please only send the device and the materials required above to us. Do not send the
Copyright © 2014 Onyx International. All rights reserved.
50 / 54
Advertisement
Table of Contents
