Philips HP3643/01 Manual page 11

guarantee and service
If you need service or information or if you have a problem, please visit the Philips website at www.
philips.com or contact the Philips Consumer Care Centre in your country (you find its phone
number in the worldwide guarantee leaflet). If there is no Consumer Care Centre in your country,
go to your local Philips dealer.
troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, contact the Consumer Care
Centre in your country.
Problem
The appliance
does not go on.
specifications
Model
Rated voltage (V) Hong Kong/Singapore/Europe
Rated voltage (V) China/Korea
Rated voltage (V) Malaysia
Rated voltage (V) Taiwan
Rated frequency (Hz) Hong Kong/Singapore/
Europe
Rated frequency (Hz) China/Malaysia
Rated frequency (Hz) Korea/Taiwan
Rated power input (W)
Insulation class
Classification applied part
Ingress of water
IR type
Irradiance (W/m²)
Field dimensions (in cm²)
Battery type
Possible cause
The plug is
not inserted into the
wall socket properly.
There is a power
failure.
The lamp is defective. Contact the Philips Consumer Care Centre.
The mains cord is
damaged.
Solution
Put the plug in the wall socket properly.
Connect another appliance to check if the power
supply works.
If the mains cord is damaged, you must have it
replaced by Philips, a service centre authorised by
Philips or similarly qualified persons in order to avoid
a hazard.
HP3643
220-230
220
240
110
50/60
50
60
650
II
not classified
IPX0
IR A/B/C
approx. 1000
60x40
not applicable
EnglisH
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