Information; Troubleshooting Guide - Sanyo FWSB415E Owner's Manual

Troubleshooting guide

If the unit does not perform properly when operated as instructed in this owner's manual, refer to the following.
Problem
No power (no LED lights will be
seen)
No sound
Distorted sound
No sound from subwoofer
Low sound or low bass sound
from subwoofer
Abnormal noise is generated.
Echo sound is heard when both
the TV and soundbar sound are
on.
Intermittent or no reaction to the
remote control.
An external device cannot
connect with the soundbar via
Bluetooth.
Poor sound quality from the
connected Bluetooth compatible
device.
Unstable connection between the
Bluetooth compatible device and
the soundbar.
EN

INFORMATION

Corrective action
– Check if the AC power cords are properly connected.
– Unplug AC power cords from soundbar, wait for 20 seconds. Then plug in the soundbar, immediately
turn the soundbar on using the remote control.
– Make sure the TV, other devices and soundbar are all turned on.
– Make sure unit is connected to an audio output on your device.
– Press INPUT source buttons on your soundbar remote control to select the correct audio input.
– Confirm that the soundbar is not muted. Press the VOL +/ - or
unmute the sound. (See "Adjust the volume" on page 12 )
– For optical audio connection, select another audio signal on the connected external device.
(This product supports Dolby Digital and LPCM)
– Depending on the usage and usage environment, chatter sound and distorted sound may be
generated. To reduce such sounds, lower the volume.
If input is optical sound make sure that the optical cable connector is completely inserted into the
terminal (Click sound is heard when properly inserted).
– Adjust the sound settings on your connected device.
– Adjust the headphone volume on some TV's if you connect this unit to the headphone jack on your TV
using the included 3.5 mm line-in cable.
– Decrease the volume on the connected Bluetooth compatible device.
– Be sure that the subwoofer cable is correctly connected to soundbar.
– Check if the connection cable is properly connected.
– Certain sound sources may not contain enough bass sound to activate the subwoofer, try playing audio
with more bass.
– Night mode 1 or 2 may be on. See "Night mode" on page 14.
– Night mode 1 or 2 may be on. See "Night mode" on page 14.
– Be sure the cable(s) are plugged in all the way.
– It is normal for the TV and soundbar sounds to have an echo sound when both are turned on at the
same time. To eliminate the echo sound turn off or mute the TV sound.
– Confirm that the soundbar AC power cord is plugged into a power outlet.
– Check the batteries in remote control and make sure they are properly inserted using + or - symbols.
– Aim remote at the center of this unit.
– Use a digital or phone camera pointing the remote control at the camera lens and press any remote
button. If remote IR LED(s) flash on camera display, then the remote is transmitting a signal. Some
phone cameras have IR filter(s) in their lens, therefore you will not see the IR LED(s) flash.
– If the remote control does not work and all LEDs on the soundbar stay lit for over 30 seconds, there is
a failure in the electrical system. Unplug the AC power cord and contact the service center.
– If your thumb is used to operate the remote control sometimes it may not be fully working when
pointed at the soundbar, make sure that your index finger is not blocking the IR signal from the front
of the remote control.
– Confirm that the external device is compatible with the audio signals supported by the soundbar.
– Confirm that Bluetooth is enabled on the external device. See the user manual on the external device
on how to enable Bluetooth.
– If reconnecting the Bluetooth compatible device to the soundbar fails, delete the registered profile of
this soundbar from the Bluetooth compatible device, then perform pairing again.
This unit can store up to 9 device profiles.
– Another Bluetooth compatible device is already connected to the soundbar. Disconnect the connected
device, then try again.
– The Bluetooth reception may be poor. Confirm that there is no obstacle between the Bluetooth
compatible device and the soundbar. If this does not improve the sound quality, move the Bluetooth
compatible device closer to the soundbar.
– The Bluetooth reception may be poor. Confirm that there is no obstacle between the Bluetooth
compatible device and the soundbar. If this does not improve the sound quality, move the Bluetooth
compatible device closer to the soundbar.
– 20 –
button(s) on the remote control to