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Available languages
Available languages
-
You can order a permanent filter from your Philips dealer or a Philips
service centre under reference number 9965 00013 387 (permanent
nylon coffee filter).
Environment
-
Do not throw the appliance away with the normal household waste
at the end of its life, but hand it in at an official collection point for
recycling. By doing this you help to preserve the environment (Fig. 9).
Guarantee & service
If you need service or information or if you have a problem, please visit the
Philips website at www.philips.com or contact the Philips Consumer
Care Centre in your country (you find its phone number in the worldwide
guarantee leaflet). If there is no Consumer Care Centre in your country, go
to your local Philips dealer.
Troubleshooting
Problem
Solution
The appliance
Make sure that the appliance is plugged in.
doesn't work.
Make sure that the voltage indicated on the
appliance corresponds to the local mains voltage.
Make sure that the appliance is switched on.
In all other cases, contact the Philips Customer
Care Centre.
Water leaks out of
Make sure that the water tank has not been filled
the appliance.
beyond the MAX level.
In all other cases, contact the Philips Customer
Care Centre.
The appliance takes
Descale the appliance (see chapter 'Descaling').
a long time to brew
coffee.
The appliance
Make sure that the water tank has been filled with
produces a lot of
COLD water.
noise and steam
during the brewing
process.
Descale the appliance (see chapter 'Descaling').
Coffee grounds end
Make sure that the coffee filter contains the right
up in the jug.
amount of ground coffee. If there is too much
ground coffee in the filter, the filter holder may
overflow.
Make sure that the jug has been placed correctly
under the filter holder. If this isn't the case, the filter
holder may overflow.
Make sure that the opening in the bottom of the
filter holder isn't clogged.
Make sure that the right size of paper filter has
been used.
Make sure that the paper filter isn't torn.
The coffee is too
Make sure that the right proportion of coffee to
weak.
water has been used.
Make sure that the paper filter hasn't collapsed.
Make sure that the right size of paper filter has
been used.
The coffee doesn't
Don't leave the jug with coffee on the hotplate
taste good.
too long, especially not if it only contains a small
amount of coffee.
The coffee isn't hot
Make sure that the jug has been properly placed
enough.
on the hotplate.
Make sure that the hotplate and the jug are clean
(see chapter 'Cleaning').
We advise you to brew more than three cups
of coffee to ensure that the coffee has the right
temperature.
Problem
Solution
We advise you to use thin-walled cups, because
they will absorb less heat from the coffee than
thick-walled cups.
We advise you to use hot milk or milk at room
temperature instead of cold milk from the fridge.
There is less coffee
Make sure that the jug has been properly placed
in the jug than
on the hotplate. If this isn't the case, the drip stop
expected.
will prevent the coffee from flowing out of the
filter.
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