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CLEANING AND MAINTENANCE
• Keep the area around the log set clean and clear of
debris.
• Occasionally, you may use a soft bristle brush to
clean logs.
• Periodically inspect the air mixer and burner tube for
foreign matter blocking the air inlet and flame holes.
• Once every year a qualified agency or certified chim-
ney sweep should examine and clean the venting
system of the fireplace.
For operational questions or technical service, call toll free (800) 229-5647. Be sure to have your model
number availible when calling.
WARNING: Turn off log set and let cool before servicing. Only a qualified service person should service
and repair log set.
OBSERVED PROBLEM
When attempting to ignite with a
match,pilot will not light.
Pilot lights but flame goes
out when control knob is
released.
Burner does not light after
pilot is lit.
TECHNICAL SERVICE
TROUBLESHOOTING
POSSIBLE CAUSE
1.Gas supply turned off or
equipment shutoff valve
closed.
2.Control knob not in PILOT
position.
3.Control knob not pressed in
while in PILOT position.
4.Air in gas lines when in -
stalled.
5.Pilot adjustment screw
closed.
6.Pilot is clogged.
7.Low/incorrect gas pressure.
1.Control knob not fully
pressed in.
2.Control knob not pressed in
long enough.
3.Equipment shutoff valve not
fully open.
4.Pilot flame not touching
thermocouple, which al-
lows thermocouple to cool,
causing pilot flame to go
out. This problem could be
caused by one or both of
the following:
A) Low gas pressure
B) Dirty or partially clogged
pilot.
5.Thermocouple connection
loose at control valve.
6.Thermocouple damaged.
7.Control valve damaged.
1.Burner orifice clogged.
2.Inlet gas pressure is too
low.
3.Thermocouple leads dis -
connected or improperly
connected.
SERVICE HINTS
When Gas Pressure is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• heater will not produce specified heat
• propane/LP gas supply may be low
If you suspect your gas pressure is too low, contact
your gas providerer and request that it be tested.
1.Turn on gas supply or open
equipment shutoff valve.
2.Turn control knob to PILOT
position.
3.Press in control knob while
in PILOT position.
4.Continue holding down con
trol knob. Repeat igniting op-
eration until air is removed.
5.Adjust pilot flame for ap -
proximately 2" blue flame.
6.Clean pilot (see Cleaning
and Maintenance, above)
or replace pilot assembly.
7.Check/replace gas regulator.
1.Press in control knob fully.
2.After pilot lights, keep con-
trol knob pressed in 30
seconds.
3.Fully open equipment shut
off valve.
4.A) Contact local natural gas
company.
B) Clean pilot (see Cleaning
and Maintenance, above)
or replace pilot assembly.
5.Hand tighten until snug, then
tighten 1/4 turn more.
6.Replace thermocouple.
7.Replace control valve.
1.Clean burner orifice.
2.Contact local natural or
propane/LP gas company.
3.Reconnect leads.
REMEDY
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