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Foscam FI9803W User Manual

Hd wireless ip camera
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HD Wireless IP Camera
Model:FI9803W

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Summary of Contents for Foscam FI9803W

  • Page 1 User Manual User Manual HD Wireless IP Camera Model:FI9803W...

  • Page 2: Table Of Contents

    .foscam.co .foscam.co Table of Contents Table of Contents.................................. 1 1 Overviews..................................... 3 1.1 Key Features................................3 1.2 Read Before Use................................ 4 1.3 Packing Contents............................... 4 1.4 Physical Description..............................5 1.4.1 Front Panel..............................5 1.4.2 Interface................................6 1.4.3 Bottom View..............................8 1.5 The different features between the models involved....................8 2 Accessing the Network Camera............................9...
  • Page 3 .foscam.co .foscam.co 4.3.9 P2P ..........................53 4.4 Video..................................53 4.4.1 Video Settings...............................53 4.4.2 On Screen Display............................54 4.4.3 Privacy Zone..............................55 4.4.4 Snapshot Settings............................56 4.4.5 IR LED Schedule............................57 4.4.6 Lens Distortion Correction........................58 4.5 Alarm..................................58 4.5.1 Motion Detection............................58 4.6 Record..................................65 4.6.1 Storage Location............................65...

  • Page 4: Overviews

    .foscam.co 1 Overviews FOSCAM Outdoor HD IP Camera is an integrated wireless IP Camera with a color CMOS sensor enabling viewing in High Definition resolution.It combines a high quality digital video camera, with a powerful web server, to bring clear video to your desktop from anywhere on your local network or over the Internet.

  • Page 5: Read Before Use

    .foscam.co .foscam.co 1.3 Read Before Use Please first verify that all contents received are complete according to the Package Contents listed below. Before the Network Camera is installed, please carefully read and follow the instructions in the Quick Installation Guide to avoid damage due to faulty assembly and installation.

  • Page 6: Physical Description

    .foscam.co .foscam.co 1.5 Physical Description 1.5.1 Front Panel Front Panel for FI9803W Figure 1.2 1 WIFI Antenna: Wireless Antenna (FI9803W) 2 Infrared Lamp Array 3 LENS: CMOS sensor with fixed focus lens 4 Induction IC Shenzhen Shenzhen Foscam Foscam Intelligent...

  • Page 7: Interface

    .foscam.co .foscam.co 1.5.2 Interface Figure 1.3 Shenzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co., Co., Limited Limited Tel: 2674 5668 Fax: 2674 5168 Tel: 2674 5668 Fax: 2674 5168...
  • Page 8 .foscam.co .foscam.co 2 LAN 10/100M adaptive Ethernet interface. Through this interface, IPCAM can be connected with various network devices, such as hub, router, etc. 3 Reset button Press and hold on the reset button for 5 seconds. Releasing the reset button, the password will back to the factory default administrator password.

  • Page 9: Bottom View

    There are up to three labels located at the bottom of the camera, this is an important feature of original Foscam cameras. If your camera does not have labels as shown in Figure 1.3, it may be a clone. Cloned Foscam cameras can not use original firmware and are not eligible for warranty or technical services.

  • Page 10: Accessing The Network Camera

    .foscam.co .foscam.co 2 Accessing the Network Camera This chapter explains how to access the network camera through web browsers and RTSP players. 2.1 Access the Camera in LAN This camera support HTTP and HTTPS protocols, so here will allow you to use HTTP and HTTPS port No.
  • Page 11 .foscam.co .foscam.co Open Internet Explorer if it is not already opened. Click on Tools, then click Internet Options. Next, click the Security tab, then click the Trusted sites button. Figure 2.3 For Firefox, you can add the trusted as the following way:...
  • Page 12 .foscam.co .foscam.co Tools ---- Options ---- Advanced --- View Certificates --- Servers Figure 2.4 Click View Certificates, and go to Servers option Figure 2.5 Go to Add Exception panel. Shenzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co., Co., Limited...

  • Page 13: Access The Camera In Wan

    .foscam.co .foscam.co Enter the camera’s url , here take https://192.168.8.129:443 for example . Click this button to add it . Figure 2.6 2.2 Access the Camera in WAN 2.2.1 Static IP Addresses Users who have static IP addresses do not need to set DDNS service settings for remote access. When you have finished connecting the camera using the LAN IP address and port forwarding, you can access the camera directly from the Internet using the WAN IP address and port number.
  • Page 14 .foscam.co .foscam.co Figure 2.7 Access your IP Camera from the Internet You can access the IP Camera from the Internet (remote access). Enter the WAN IP address and port number in your standard browser. For example, you would enter http:// 183.37.28.254:85 NOTE : Make sure port forwarding is successful.

  • Page 15: Dynamic Ip Addresses

    .foscam.co .foscam.co 2.2.2 Dynamic IP Addresses DDNS is a service that allows your IP Camera, especially when assigned with a dynamic IP address, to have a fixed host and domain name. This means that even though your WAN IP address is constantly changing, you will have a fixed hostname you can use to access your cameras at all times.
  • Page 16 . Figure 2.11 First method : Use the embedded DDNS to access the camera via the Internet Each Foscam camera has an embedded unique DDNS domain name, the format of this domain name is Shenzhen Shenzhen Foscam...
  • Page 17 NOTE : If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.

  • Page 18: Using The Vlc Player

    .foscam.co .foscam.co 2.3 Using the VLC player This camera supports RTSP streaming, here you can view the camera using VLC player. RTSP URL rtsp:// [user name][:password]@IP:HTTP port number/videosream The part in the square brackets may be omitted. user name & password: The user name and password to access the camera.
  • Page 19 .foscam.co .foscam.co Figure 2.14 Sometimes you may need to enter the user name and password again. Click OK and you can see the real-time preview. Figure 2.15 Shenzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co., Co., Limited Limited Tel:...

  • Page 20: Ip Camera Connection To The Server

    .foscam.co .foscam.co Figure 2.16 If you cannot play the video in the VLC player, please check the port mapping. You can read Quick Installation Guide about How to configure port forwarding. NOTE If you modify the camera’s username or password, you had better reboot the camera, or else the new username and password cannot take effect when you enter the authentication in the VLC.

  • Page 21: Surveillance Software Gui

    .foscam.co .foscam.co 3 Surveillance Software GUI Please refer to the Quick Installation Guide if you install the camera at first time. After finishing quick installation, you can take time to learn the operation of the software. 3.1 Login Window Figure 3.1 Please check the login window above, it was divided to 4 sections from no.

  • Page 22: Modify The Username And Password

    .foscam.co .foscam.co 3.2 Modify the Username and Password When you log in for the first time, it will come to the operating of modify the username and password automatically. Figure 3.1 Enter the New Username, New password and Confirm the password.
  • Page 23 .foscam.co .foscam.co Section1 FOSCAM Logo/ LiveVideo / Settings buttons : FOSCAM LOGO : Path to surveillance window. Click this button and back to the surveillance window Path to Administrator Control Panel, Click it, and it will lead to Administrator Control Panel and do advanced settings.
  • Page 24 .foscam.co .foscam.co The lowest resolution is QVGA. The bigger the resolution, the better of the image quality is. If you are accessing the camera via internet and want to get more fluent video streaming, please select resolution VGA. 3) Maximum frame rate When the video format is 50Hz, the maximum frame rate is 25 fps.
  • Page 25 .foscam.co .foscam.co How to do cruise? Firstly: Select one track in the track drop-down list Select one of these Secondly: Click Start cruise button, the camera will cruise following the predefined path. Thirdly: Click stop button and finish cruising. Section6 IR LED Lights Click Infra led and there are three modes to adjust the infrared led: Auto, Manual and Schedule.
  • Page 26 .foscam.co .foscam.co Section7 Image quality settings In this page, you can tune Hue, Brightness, Contrast, Saturation, and Sharpness to get higher quality. Section8 If you have added time and camera name in the video, you can see it in the live window.
  • Page 27 .foscam.co .foscam.co Click it to make full-screen, or you can double click the surveillance screen to make full-screen. 7------Full Screen Double click again and exit full-screen. Onscreen Mouse Control Right click the mouse and you can adjust the screen ration, full screen and Zoom up.
  • Page 28 .foscam.co .foscam.co Zoom up/down: Click it and the live view will be digital zoomed up, then click Zoom Down and the live view back to original size. Figure 3.7 NOTES 1 This camera don’t support Pan/Tilt function, so here cann’t allow to use Screen PTZ.

  • Page 29: Advanced Camera Settings

    .foscam.co .foscam.co 4 Advanced Camera Settings Click the button “Settings”, goes to Administrator Control Panel to make advanced camera settings. 4.1 Device Status Device Status contains four columns: Device Information, Device Status, Session Status and Log, it will show you various information about your camera.

  • Page 30: Session Status

    .foscam.co .foscam.co 4.1.3 Session status Session status will display who and which IP is visiting the camera now. Figure 4.3 4.1.4 Log The log record shows who and which IP address accessed or logout the camera and when. Shenzhen Shenzhen...

  • Page 31: Basic Settings

    .foscam.co .foscam.co Click the page number and go to the corresponding page to see more logs . Fill in one page number, click Go button and go to the corresponding page . Figure 4.4 Reboot the camera and clear the log records.

  • Page 32: User Accounts

    .foscam.co .foscam.co Figure 4.6 Time Zone: Select the time zone for your region from the drop-down menu. Sync with NTP server: Network Time Protocol will synchronize your camera with an Internet time server. Choose the one that is closest to your camera.
  • Page 33 .foscam.co .foscam.co Figure 4.7 How to change the password? Firstly, select the account which you want to change the password, then select “Change password”, enter the old password and the new password, lastly click modify to take effect. Figure 4.8 How to add account ? Select one blank column, then enter the new user name, password and privilege, last click Add to take effect.
  • Page 34 .foscam.co .foscam.co Figure 4.9 Figure 4.10 Delete : Select the account which you want to delete, then click Delete button to take effect. NOTE : The default administrator account cannot be deleted, but you can add other administrator users. Shenzhen...

  • Page 35: Multi-Camera

    The firmware within the camera can support a maximum of 9 devices monitoring all at the same time. This page you can both add FOSCAM MJPEG and H.264 series cameras to the first camera and view multi-surveillance screen on one window.
  • Page 36 .foscam.co .foscam.co Figure 4.12 Back to Surveillance Windows, and click Four Windows option, you will see four cameras you added. Figure 4.13 Shenzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co., Co., Limited Limited Tel: 2674 5668 Fax: 2674 5168...
  • Page 37 .foscam.co .foscam.co Figure 4.14 Add cameras in WAN If you want to view all cameras via the internet(remote computer), you will need to add them using DDNS domain name. Firstly, make sure all of the cameras you added can be accessed through the internet. (Read How to configure DDNS settings in chapter 4.3.3)
  • Page 38 .foscam.co .foscam.co Figure 4.16 1----- The camera model: MJ or H264. 2----- The 2nd camera’s name 3----- Fill in the 2nd camera’s DDNS host not LAN IP 4 ---- Enter the 2nd camera’s user name and password 5---- Click Add button and to take effect NOTE : Here the Host must be entered as the second camera’s DDNS domain name, not its LAN IP.
  • Page 39 .foscam.co .foscam.co Figure 4.17 Return to video window. You will see all of the cameras accessible through the internet. When you are away from home, you can use the first camera’s DDNS domain name and port to view all the cameras via internet.

  • Page 40: Network

    .foscam.co .foscam.co 4.3 Network This section will allow you to configure your camera’s IP, PPOE, DDNS, Wireless Settings, UPnP, Port, Mail Settings and FTP Settings. 4.3.1 IP Configuration If you want to set a static IP for the camera, please go to IP Configuration page. Keep the camera in the same subnet of your router or computer.
  • Page 41 .foscam.co .foscam.co Figure 4.20 Set the same Subnet Mask and gateway of the camera with your PC . There are two DNS servers . You can set any of them . Same with gateway is also OK . Figure 4.21 If you don’t know the DNS server, you can use the same settings as the Default Gateway.

  • Page 42: Wireless Settings

    .foscam.co .foscam.co 4.3.2 Wireless Settings Step 1: Choose “Settings” on the top of the camera interface, and go to the “Network” panel on the left side of the screen, then click “Wireless Settings.” Click the Scan button and the camera will detect all wireless networks around the area. It should also display your router in the list (Figure 4.31).

  • Page 43: Pppoe

    .foscam.co .foscam.co 2 Enter the password of your router . 1 Click the SSID of your router and the relevant information will be filled in the fields automatically. Figure 4.23 Step 3: Please click on the Save button after all settings have been entered and disconnect the network cable. Never shut down the power of the camera until the IP camera is able to connect to the wireless network.

  • Page 44: Ddns

    .foscam.co Figure 4.24 4.3.4 DDNS FOSCAM camera has embedded a unique DDNS domain name when producing, and you can directly use the domain name, you can also use the third party domain name. FOSCAM domain name Here take cp4911.myfoscam.org for example. Go to option of DDNS on the Settings->Network panel, you can see the domain name.
  • Page 45 .foscam.co .foscam.co User can also use third part DDNS, such as www.no-ip.com. ,www. 3322.com Here take www.no-ip.com for example : ① ① Step 1 Go to the website www.no-ip.com to create a free hostname Firstly: Login on www.no-ip.com and click No-IP Free to register.
  • Page 46 Step 2 DO DDNS Service Settings within the Camera Please set DDNS Settings within the camera by hostname, a user name and password you’ve got from www.no-ip.com Take hostname ycxgwp.no-ip.info, user name foscam, password foscam2012 for example. Firstly, goes to option of DDNS Settings on the administrator panel.
  • Page 47 NOTE : If you have set Third Party DDNS successfully ,the Foscam Domain Name will be invalid. The Third Party DDNS and the Foscam Domain Name cannot work at the same time, the last time you configured will take effect.

  • Page 48: Upnp

    .foscam.co .foscam.co 4.3.5 UPnP Figure 4.30 The default UPnP status is closed. You can enable UPnP, then the camera’s software will be configured for port forwarding. Back to the “Device Status” panel, you can see the UPnP status: Figure 4.31 The camera’s software will be configured for port forwarding.
  • Page 49 .foscam.co .foscam.co and click on ”Network Configuration”, this brings up the network configuration box as shown in Figure 4.34 and 4.35. Select which camera you’d like to change the port for, and right click . Figure 4.33 Modify the Http Port .

  • Page 50: Mail Settings

    .foscam.co .foscam.co NOTE: If the camera cannot be accessed, please make sure the port forwarding is succeed. HTTPS port: The default port is 443. You can use the url to access the camera: https:// IP + HTTPS port. Sometimes you need to add the url to the Trusted Sites, Open Internet Explorer if it is not already opened.
  • Page 51 .foscam.co .foscam.co Figure 4.37 Enter SMTP server for sender. SMTP port is usually set as 25. 1----- SMTP Server/ Port /Transport Layer Security Some SMTP servers have their own port, such as 587 or 465, and Transport Layer Security usually is None. If you use Gmail, Transport Layer Security must be set to TLS or STARTTLS and SMTP Port must be set to 465 or 25 or 587, which port you choose should be decided by which Transport Layer Security you select.
  • Page 52 .foscam.co .foscam.co Test result . Figure 4.38 If the test success, you can see the Success behind the Test, at the same time the receivers will receive a test mail. Figure 4.39 If the test fails with one of the following errors after clicking Test, verify that the information you entered is correct and again select Test .

  • Page 53: Ftp Settings

    .foscam.co .foscam.co 8) The server does not support the authentication mode used by the device 4.3.8 FTP Settings If you want to upload record images to your FTP server，you can set FTP Settings. Figure 4.40 Figure 4.41 FTP server: If your FTP server is located on the LAN, you can set as Figure 4.41.

  • Page 54: P2P

    Figure 4.1 Search and install Foscam Viewer on Google Play and App Store for for Android and iOS devices. If you want to know more details of the iOS APP or Android APP, see the iOS App User Manual or Android App User Manual.

  • Page 55: On Screen Display

    .foscam.co .foscam.co Figure 4.42 Stream type: There are four types to identify different streams you have set. Resolution: The camera supports multiple types, For example: 960P, 720P, VGA. The higher the resolution is, the clearer video will become. But the code flux will become larger too, and it will take up more bandwidth.

  • Page 56: Privacy Zone

    .foscam.co .foscam.co Figure 4.43 Display Timestamp: There are two options: Yes or NO. Select Yes and you can see the system date on the video, Display Camera Name: There are two options: Yes or NO. Select Yes and you can see the device name on the video, 4.4.3 Privacy Zone...

  • Page 57: Snapshot Settings

    .foscam.co .foscam.co The privacy zone Figure 4.45 Click OK button and return to the Privacy Zone page, click Save to take effect. Back to the surveillance window, you can see the privacy area as the following picture: Figure 4.46 4.4.4 Snapshot Settings On this page you can set the snapshot pictures’...

  • Page 58: Ir Led Schedule

    .foscam.co .foscam.co Figure 4.47 Image Quality: Low, Middle and High. The higher the quality, the picture will be clearer. Alarm Pictures Save Path: FTP. If you have done FTP and Alarm settings, when alarming, the camera will snap pictures to the FTP automatically.

  • Page 59: Lens Distortion Correction

    .foscam.co .foscam.co Figure 4.48 4.4.6 Lens Distortion Correction On this page you can set the distortion correction. There are three options: Low, Medium, High. Figure 4.49 If you replace the lens, the image has found distortion, uneven and so on, you can modify the Select The Distortion Correction Parameter to calibration images.
  • Page 60 .foscam.co .foscam.co Figure 4.50 To enable motion detection, follow the steps below: 1 Enable Motion detection 2 Sensitivity---- It supports three modes: Low, Middle and High. The higher the sensitivity, the camera will be more easily alarmed. Select one motion sensitivity.
  • Page 61 .foscam.co .foscam.co B Send E-mail If you want to receive alarm emails when motion is detected, you must select Send E-mail and set Mail Settings first. The alarm email cannot contain the alarm picture if you have not selected Take Snapshot.

  • Page 62: Record

    .foscam.co .foscam.co 4.6 Record 4.6.1 Storage Location On this page you can change the manually recording storage path, the default storage path is C:\IPCamRecord. Figure 4.61 Recording Location : FTP. Local Recording Location: For Windows OS, the manual recording path is C:/ IPCamRecord, you can change another one.

  • Page 63: Schedule Recording

    .foscam.co .foscam.co 4.6.4 Schedule Recording If your recording Location is FTP, on the page you can configure the schedule record. Figure 4.64 You can select the main stream or sub stream from the drop-down. You can set the store path of the recording file on the Storage Location page.

  • Page 64: Firewall

    .foscam.co .foscam.co 4.8 Firewall This section explains how to control the access permission by checking the client PC’s IP addresses. It is composed of the following columns: Block access from these IP addresses and Only allow access from these IP addresses.

  • Page 65: System

    .foscam.co .foscam.co 4.9 System In this panel, you can back up/restore your camera settings, upgrade the firmware to the latest version, restore the camera to default settings and reboot the device. 4.9.1 Back-up& Restore Click Backup to save all the parameters you have set. These parameters will be stored in a bin file for future use.
  • Page 66 .foscam.co .foscam.co select Upgrade Firmware and enter the username and password, choose the firmware file, and upgrade. Figure 4.70 Enter the User name and password . Figure 4.71 CAUTION: If your camera works well with the current firmware, we recommend not upgrading. Please don’t upgrade the firmware unnecessarily.

  • Page 67: Factory Reset

    5 Operation Example 5.1 Motion Detection Scene Assume that user A use Foscam IP camera FI9804W. He wants to configure the motion detection alarm. when the motion has been detected, it will send emails or upload images to FTP. Procedure 1.
  • Page 68 .foscam.co .foscam.co Figure 5.1 2. If you select the Send E-mail on the Motion Detection page, then you need to configure the mail message. Choose Alarm > Motion Detection. The Motion Detection page appears. Configure the mail parameters, as shown in figure 5.2.

  • Page 69: Modify The Camera Name And Time On The Video

    .foscam.co .foscam.co Figure 5.3 Choose Network > FTP Settings. The FTP Settings page appears. Configure the parameters, as shown in figure 5.4. Figure 5.4 5.2 Modify the Camera Name and Time on the video Scene Assume that user A need to modify the camera name and time upper left corner of the video.

  • Page 70: Phone Apps

    Figure 5.6 6 Phone APPs FOSCAM provides APP for Android and iOS system, which helps to view and listen to your world anywhere..anytime. Search and install Foscam Viewer on Google Play for Android devices, search and install Foscam Viewer on APP Store for iOS devices.

  • Page 71: Appendix

    .foscam.co .foscam.co 7 APPENDIX 7.1 Frequently Asked Questions NOTE : Any questions you would meet, please check Network connections firstly. Check the working status revealed by the indicators on the network server, hub, exchange and network card. If abnormal, check the network connections.

  • Page 72: How To Download And Install The Activex For Google Chrome Users

    .foscam.co .foscam.co Click Install Now . Figure 7.2 Reboot the Firefox after the plugin installation is successfully completely, then relogin the camera again, you can see the surveillance window NOTE : If you could not view living video after running the ActiveX, only a red cross in the center of the video or just a black screen.
  • Page 73 .foscam.co .foscam.co Figure 7.3 Download the plugin and drag it to the Extensions page of Google Chrome. Click Add button to install the plugin . Figure7.4 Click Add button to install the Plugins. Shenzhen Shenzhen Foscam Foscam Intelligent Intelligent Technology Technology Co.,...

  • Page 74: I Have Forgotten The Administrator Password

    .foscam.co .foscam.co Click Add button to install the plugin . Figure 7.5 Reboot the browser and re-login the camera, you will see the surveillance window. 7.1.3 I have forgotten the administrator password To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold down the RESET BUTTON about 5 seconds.

  • Page 75: Can't Access Ip Camera In Internet

    .foscam.co .foscam.co no video image. You can resolve this problem by this way: Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE browser--Tool--Internet Proper--Security--Custom Level--ActiveX control and Plug-ins. Three options of front should be set to be “Enable”, The ActiveX programs read by the computer will be stored.

  • Page 76: Upnp Always Failed

    .foscam.co .foscam.co 2 The port which camera used is blocked by Firewall or Anti-virus software. Please change another port number and try again. (Figure6.7) 3 Port forwarding is not successful(Figure4.30) Check these settings and make sure they are correct. 7.1.8 UPnP always failed UPnP only contains port forwarding in our recent software.
  • Page 77 .foscam.co .foscam.co Figure 7.8 Remove the plug-in on Safari If you need to remove the plug-in from Safari, please open a Finder window. From the Finder menu bar click Go ---> Go to Folder Copy then paste the following: Library/Internet Plug-Ins Click Go then move to the Internet Plug-Ins.
  • Page 78 .foscam.co .foscam.co Figure 7.10 Remove the plug-in from Firefox If you need to remove the plug-in from Firefox, please open a new tab. Click the Firefox icon on the top right, then go to Add-ons. Find the npIpcam 2.0.1.x, and click the Remove button to delete it.

  • Page 79: Default Parameters

    .foscam.co 7.2 Default Parameters Default network Parameters IP address: obtain dynamically Subnet mask: obtain dynamically Gateway: obtain dynamically DDNS: Embedded FOSCAM DDNS Service Username and password Default admin username: admin with a blank password 7.3 Specification ITEMS FI9803W Image Sensor...
  • Page 80 .foscam.co .foscam.co Firewall Supports IP Filtering Reset Reset button is available Power Supply DC 12V/1.0A Power Power Consumption 5.5 Watts (Max.) Dimension(mm) 153(L)x 92(W)x 86(H) Physical Gross Weight 696g Net Weight 380g Operating Temperature -20°C ~ 55°C (-4°F ~ 131°F)

  • Page 81: Warranty

    Distributors may sell products to resellers who then sell products to end users. No warranty service is provided unless the product is returned to an authorized return center in the region where the product was first shipped by FOSCAM or to the point-of-purchase, which may have regional specific warranty implications.
  • Page 82 .foscam.co .foscam.co Limited Hardware Warranty FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of FOSCAM. This limited hardware warranty does not cover: Software, including the software added to the products through our factory-integration system, software that included in the CD,etc.
  • Page 83 Purchaser's exclusive remedy, as against FOSCAM, shall be the repair or replacement of defective parts. If FOSCAM lists a product on its website specification in error or that is no longer available for any reason, FOSCAM reserves the right to explain it without incurring any liability.

  • Page 84: Obtaining Technical Support

    User’s Guide has not answered. If you have problem with FOSCAM IP camera, please first contact FOSCAM reseller for solving the problems. If our reseller cannot provide service, please contact our service department: tech@foscam.com...

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