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Summary of Contents for Inseego FW2000 Series
- Page 1 USER GUIDE FW2000 5G CPE...
- Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp.
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Page 3: Table Of Contents
Contents Introduction and Getting Started ............................4 Overview ....................................5 Key Features ..................................5 System Requirements ..............................5 Getting Started ..................................6 Admin User Interface................................7 Overview ....................................8 Home Page..................................8 Side Menu ..................................8 Getting Help ..................................8 Admin Password ................................... -
Page 4: Introduction And Getting Started
Introduction and Getting Started Overview Getting Started 5G FW2000 CPE USER GUIDE... -
Page 5: Overview
Overview The Inseego 5G FW2000 is the next-gen CPE solution that brings wireless 5G data speeds to urban, suburban, and rural customers alike. The 5G FW2000 delivers high-speed data over both 5G and 4G LTE networks using a proprietary high-gain antenna array. The FW2000 connects to the best cellular network and provides data connectivity to the existing in-building network. -
Page 6: Getting Started
Getting Started To turn on your FW2000 and connect a device: 1. Check that the PoE cable from the FW2000 is in the Data & Power Out port on the PoE power injector and the PoE power injector is plugged into an earthed AC outlet. 2. -
Page 7: Admin User Interface
Admin User Interface Overview Admin Password Managing Data Usage Managing Settings Viewing Info About the FW2000 Getting Support 5G FW2000 CPE USER GUIDE... -
Page 8: Overview
Overview Use the 5G FW2000 Admin Web User Interface to configure and troubleshoot your FW2000. On a computer or device connected to your FW2000, open any web browser and go to http://192.168.1.1. Home Page The Home page is the local gateway to configuring and managing your FW2000. It displays data usage and general status information. -
Page 9: Admin Password
Admin Password The Admin password is what you use to sign into the 5G FW2000 Web UI. The default Admin password is Fast5G!. You should change the Admin password to something easier to remember, and set up a security question that will help you securely recover your password if you forget what you changed it to. Important: It is critical that you change the Admin password from the default to keep the device and your network secure. -
Page 10: Managing Data Usage
Managing Data Usage On the Web UI Home page, the Data Usage panel displays graphs of your FW2000 data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage from the Web UI side menu. -
Page 11: Data Usage Page
Data Usage Page Use the Data Usage page to view details about your FW2000 data usage. The data usage graph displays vary according to plan, but generally include: • Estimated percentage of data remaining for the current billing cycle • Number of days left in the billing cycle •... -
Page 12: Managing Settings
Managing Settings You can view and configure system settings for your FW2000. To change system settings, select Settings from the Web UI side menu. The Settings page includes four tabs: • Preferences • Software Update • Backup and Restore • Advanced Preferences Tab This tab allows you to change how dates, time, and numbers are displayed in the FW2000 Web UI. -
Page 13: Software Update Tab
Software Update Tab Software updates are delivered to the FW2000 automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software Version: The version of the software currently installed on your FW2000. -
Page 14: Backup And Restore Tab
Backup and Restore Tab Use this tab to back up current FW2000 settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the device to factory defaults, or restart the device. Backup Configuration To back up current FW2000 settings to a file on your computer, enter your Admin password in the Admin Password field. - Page 15 Restore Settings CAUTION! Restoring settings (uploading a configuration file) changes ALL of the existing settings to match the configuration file. To restore system settings from a backup settings file, enter your Admin password in the Admin Password field. Click Browse and choose a backup settings file to restore. NOTE: You can only restore a file that was created for this model of FW2000.
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Page 16: Advanced Tab
• • • Inseego Connect Cellular Sub Tab In most configurations, the FW2000 is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: internet. However, if you are on a private network, you may need to set the APN on this tab for the network to communicate with the FW2000. - Page 17 Network Selection Enable automatic network selection: When the ON/OFF slider is ON, your FW2000 automatically selects the best 5G available network and you cannot use the Select a Different Network button below. Select a Different Network: You may wish to use this option if multiple networks are available and NOTE: This option is available only if Enable automatic network selection is you have a preference.
- Page 18 Manual DNS Sub Tab The FW2000 automatically selects a Domain Name Server (DNS). This page allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS.
- Page 19 SIM Sub Tab The SIM card in your FW2000 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown.
- Page 20 Desired Action: The actions available depend on the SIM status. Possible operations include: PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN. NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock.
- Page 21 LAN Sub Tab This page provides settings and information about the FW2000’s local area network (LAN). The LAN consists of the device and all connected devices. IPv4 IP Address: The network IP address assigned to your computer, not your FW2000 device. NOTE: IP Passthrough is always used.
- Page 22 360 degree visibility and secure accessibility into your deployment from a single platform. Cloud Services By default, the connection to Inseego Connect is OFF. Slide the ON/OFF slider to ON to enable the connection. Status Connection state: The status of the Inseego Connect connection.
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Page 23: Viewing Info About The Fw2000
Viewing Info About the FW2000 On the Web UI Home page, the General Status panel shows general Internet connection and system information. Carrier: The name of the Mobile Network Operator. Technology: Indicates the current cellular data connection, for example, 5G Sub6. Band: The band in use for the current connection. -
Page 24: Internet Status Tab
To view more information about your FW2000 and its use, select About from the Web UI side menu. The About page includes six tabs: • Internet Status • Internet Sessions • Diagnostics • Device Info • • Logs Internet Status Tab Use the Internet Status tab to view general Internet connection and system information. - Page 25 IPv4 • IP Address: The Internet IP address assigned to the FW2000. • Mask: The network mask associated with the IPv4 address. • Gateway: The gateway IP address associated with the IPv4 address. • DNS: The Domain Name Server currently used by the FW2000. IPv6 •...
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Page 26: Internet Sessions Tab
Internet Sessions Tab Use the Internet Sessions tab to export and view Internet session data. Export Internet Sessions Information Click the Export button to display Internet session data. Internet Sessions NOTE: Internet Sessions are presented in date order. Date/Time: The date and time the Internet session began. Duration: The total amount of time for the Internet session. -
Page 27: Diagnostics Tab
Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your FW2000. IMEI: The International Mobile Equipment Identity (IMEI) for your FW2000. This is a 15 digit code used to uniquely identify an individual mobile station. -
Page 28: Device Info Tab
Device Info Tab Use this tab to view details about your internal WAN connection. General Manufacturer: Inseego. Model: FW2000. Device Version: The version of firmware (software) currently installed. SKU: The SKU for your FW2000. Software Components OS Version: The version number for the Operating System and its components. -
Page 29: Gps Tab
GPS Tab The FW2000 incorporates a GPS receiver. The GPS receiver can determine your current location. Use this tab to view current location information. Current Location Latitude: Latitude for the last location fix. Longitude: Longitude for the last location fix. Altitude: Altitude for the last location fix. -
Page 30: Logs Tab
Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically Clear Logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting. -
Page 31: Getting Support
Getting Support To view the Customer Support page, select Support from the Web UI side menu. The Customer Support page appears. Customer Support Page Use the Customer Support page to access documentation and support information for your FW2000. 5G FW2000 CPE USER GUIDE... -
Page 32: Troubleshooting And Support
Troubleshooting and Support Overview Replacing your SIM Card Indicator LED Resetting your Device Technical Support 5G FW2000 CPE USER GUIDE... -
Page 33: Overview
Overview This chapter provides troubleshooting and support information, including instructions on replacing a SIM card, information on the indicator LED, and how to reset your device. Replacing your SIM Card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. - Page 34 3. Use the SIM end of the provided SIM tool to remove the existing SIM card. 4. If necessary, remove the new SIM card from the outer card, being careful not to touch the gold colored contacts. 5. Use the SIM end of the provided SIM tool to insert the SIM card into the SIM 1 slot with the gold-colored contact points facing the front of the device.
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Page 35: Indicator Led
Indicator LED There is a multifunction LED located on the FW2000 device in the SIM compartment (visible through the protective shield). It changes colors and either blinks or glows solid to communicate current states for the device. LED Color Operation Meaning Blue Solid... -
Page 36: Resetting Your Device
Resetting your Device You can reset your FW2000 CPE to factory settings using the RESET button on the device or from the Admin Web UI. CAUTION! Resetting returns your FW2000 to factory settings, including the Admin password. Resetting with the RESET Button The master reset button is in a small hole located in the SIM compartment on the bottom of the FW2000 device. -
Page 37: Resetting From The Admin Web Ui
Before contacting Support, be sure to restart both your computer and your FW2000 device. Customer Service and Troubleshooting Contact your service provider for assistance. More Information Documentation for your FW2000 is available online. Go to www.inseego.com/support- documentation. Or, from the Admin Web UI, select Support. 5G FW2000 CPE USER GUIDE... -
Page 38: Product Specifications And Regulatory Information
Product Specifications and Regulatory Information Product Specifications Regulatory Information Product Certifications and Supplier’s Declarations of Conformity Wireless Communications Limited Warranty and Liability Safety Hazards 5G FW2000 CPE USER GUIDE... -
Page 39: Product Specifications
Product Specifications Device Name: 5G FW2000 Model: FW2000 Standards/Approvals/Certifications: FCC, GCF, PTCRB CE/ISED/MIC/RCM-ACMA Bluetooth SIG Device Testing: WEEE, RoHS, REACH Dimensions: 430mm x 400mm x 71.7mm (16.9” x 15.75” x 2.8”) Weight: 4.22 kg (9.3 lbs) Ports: 1 x 5Gbps Ethernet LAN Port SIM: 2 x 4FF Nano SIM Slots †... -
Page 40: Network Connectivity
Network Connectivity 5G NR Sub6 4G LTE CAT 22 4x4 MIMO Sub6 256 QAM Sub6 Security 3rd Party Cybersecurity Penetration Testing Verified Security Hardened Web Interface Password Hash Session Timeout Incorrect Password Lockout Anti CSRF * Data plan required. Coverage subject to network availability. 5G FW2000 CPE USER GUIDE... -
Page 41: Regulatory Information
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. - Page 42 Innovation, Science and Economic Development Notice (ISED – Canada) 3229A-FW2000 ISED RSS-Gen Notice This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions: 1. This device may not cause interference. 2.
- Page 43 A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA. RF Radiation Exposure Guidance Statement This device must be installed to provide at least 38 cm separation from the human body at all times.
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Page 44: Product Certifications And Supplier's Declarations Of Conformity
Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the FW2000 device, or failure of the FW2000 device to transmit or receive such data. -
Page 45: Limited Warranty And Liability
(IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from INSEEGO CORP, (VII) products designated by INSEEGO CORP as beta site test samples, experimental, developmental, reproduction,... -
Page 46: Safety Hazards
Safety Hazards Do not operate the 5G FW2000 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger. -
Page 47: Glossary
Glossary 5G FW2000 CPE USER GUIDE... -
Page 48: Glossary
Glossary • 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium. - Page 49 • ECGI —E-UTRAN Cell Global Identifier. A 15-digit code used to identify cells globally. It is constructed from the Mobile Country Code (MCC), Mobile Network Code (MNC), and the E- UTRAN Cell Identifier (ECI). • Firmware — A computer program embedded in an electronic device. Firmware usually contains operating code for the device.
- Page 50 • Kbps — Kilobits per second. The rate of data flow. • LAN — Local Area Network. A type of network that lets a group of computers, all in close proximity (such as inside an office building), communicate with one another. It does not use common carrier circuits though it can have gateways or bridges to other public or private networks.
- Page 51 • Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. • PRL — Preferred Roaming List. A list that your wireless phone or device uses to determine which networks to connect with when you are roaming (Network operator specific).
- Page 52 • TTY — Text Telephones (TTY), also known as Telecommunications Device for the Deaf (TDD), are used by the deaf, hard–of–hearing, and individuals with speech impairments to communicate. • UDP — User Datagram Protocol (UDP) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP).
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