Lexmark MX320 Series User Manual
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Lexmark MX320 Series User Manual

Lexmark MX320 Series User Manual

Multifunction monochrome laser printer
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MX320 Series
User's Guide
December 2016
www.lexmark.com
Machine type(s):
7017
Model(s):
236

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Summary of Contents for Lexmark MX320 Series

  • Page 1 MX320 Series User's Guide December 2016 www.lexmark.com Machine type(s): 7017 Model(s):...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Finding information about the printer......................8 Selecting a location for the printer........................9 Printer configurations............................10 Attaching cables..............................11 Using the control panel.............................13 Understanding the status of the power button and indicator light............13 Menu map................................14 Printing a menu settings page........................
  • Page 3 Contents Copying multiple pages onto a single sheet..................... 24 Creating a copy shortcut..........................25 E-mailing...................... 26 Setting up the e mail function........................26 Configuring e mail settings..........................26 Sending an e-mail............................. 26 Creating an e-mail shortcut..........................27 Faxing......................28 Setting up the printer to fax..........................28 Sending a fax..............................39 Scheduling a fax..............................
  • Page 4 Contents Recycling................................56 Clearing jams....................58 Avoiding jams..............................58 Identifying jam locations..........................59 Paper jam in the front door..........................60 Paper jam in the rear door..........................63 Paper jam in the standard bin........................64 Paper jam in the duplex unit...........................65 Paper jam in trays..............................66 Paper jam in the multipurpose feeder......................

  • Page 5: Safety Information

    CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 6 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

  • Page 7: Safety Information

    Safety information CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure.

  • Page 8: Learning About The Printer

    Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—The guide is features of your printer available at http://support.lexmark.com. Help using the printer software Help for Microsoft® Windows® or Macintosh operating systems—Open a printer software...

  • Page 9: Selecting A Location For The Printer

    For more information, see the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options.

  • Page 10: Printer Configurations

    CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

  • Page 11: Attaching Cables

    Learning about the printer Control panel Automatic document feeder Standard bin Controller board access cover Standard 250 sheet tray Optional 250 or 550 sheet tray Multipurpose feeder Front door Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
  • Page 12 Learning about the printer CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.

  • Page 13: Using The Control Panel

    Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Arrow buttons Scroll through the menus or move between screens and menu options. Select button • Select menu options. • Save the settings. Redial button View the last number dialed.

  • Page 14: Menu Map

    Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notifications Visible Home Screen Icons • • Power Management About This Printer • Information Sent to Lexmark Print • • Layout • • Setup HTML • • Quality PostScript •...
  • Page 15 Learning about the printer • FTP Defaults USB Drive • • Flash Drive Scan Flash Drive Print Network/Ports • • Network Overview LPD Configuration • • Wireless HTTP/FTP Settings • • AirPrint ThinPrint • • Ethernet • • TCP/IP Parallel [x] •...

  • Page 16: Printing A Menu Settings Page

    Learning about the printer Printing a menu settings page From the control panel, navigate to: > Settings > > Reports > Select Menu Settings Page, and then press...

  • Page 17: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the home screen, navigate to: > Settings > > Paper > > Tray Configuration > Configure the size and type of the specialty media. Configuring Universal paper settings From the control panel, navigate to: >...
  • Page 18 Loading paper and specialty media Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. Notes: • To avoid paper jams, make sure that the stack height is below the maximum paper fill indicator. •...

  • Page 19: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. Note: Load European envelopes with the flap entering the printer first.

  • Page 20: Linking Trays

    Loading paper and specialty media Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self stick adhesives. From the control panel, set the paper size and paper type to match the paper loaded. Linking trays Open a Web browser, and then type the printer IP address in the address field.

  • Page 21: Printing

    Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third party applications may not support the send or share feature. For more information, see the documentation that came with the application.

  • Page 22: Printing A Font Sample List

    Printing Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certified printer. Note: This application is supported only in some Apple devices. From the home screen of your mobile device, launch a compatible application. Select an item to print, and then tap the share icon.

  • Page 23: Copying

    Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and the output have the same paper size. From the control panel, specify the number of copies. If necessary, adjust the copy settings.

  • Page 24: Reducing Or Enlarging Copies

    Copying Adjust the settings. Copy the document. Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Copy > > Scale > specify a scale value Note: Changing the size of the original document or output after setting Scale restores the scale value to Auto.

  • Page 25: Creating A Copy Shortcut

    Copying Creating a copy shortcut Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 26: E-Mailing

    E-mailing E-mailing Setting up the e mail function Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

  • Page 27: Creating An E-Mail Shortcut

    E-mailing Using the shortcut number From the control panel, press #, and then enter the shortcut number using the keypad. Send the e mail. Creating an e-mail shortcut Open a web browser, and then type the printer IP address in the address field. Notes: •...

  • Page 28: Faxing

    Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue.
  • Page 29 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
  • Page 30 Faxing Connected to the same telephone wall jack Connect a phone splitter to the line port of the printer. Connect one end of the telephone cable to the splitter. Connect the other end of the cable to an active analog wall jack. Connect the answering machine to the other port of the splitter.
  • Page 31 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
  • Page 32 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect a phone splitter to the line port of the printer. Connect one end of the telephone cable to the splitter. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the other port of the splitter.
  • Page 33 Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 34 Faxing Setting up fax using VoIP telephone service CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 35 Faxing • If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port of the printer. Connect the telephone and the telephone cable from the VoIP adapter to the splitter. Setting up fax using cable modem connection CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 36 Faxing Notes: • If you need to connect an analog telephone to the printer, then attach a phone splitter to the line port of the printer. Connect the telephone and the telephone cable from the cable modem to the splitter. •...
  • Page 37 Faxing Setting up fax in countries or regions with different telephone wall jacks and plugs CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 38 Faxing Connecting to a distinctive ring service From the control panel, navigate to: > Settings > > Fax > > Analog Fax Setup > > Fax Receive Settings > > Admin Controls > > Answer On > Select the ring pattern. Apply the changes.

  • Page 39: Sending A Fax

    Faxing Sending a fax Using the control panel Load the original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > Fax > > enter the needed information > If necessary, configure other fax settings. Fax the document.

  • Page 40: Changing The Fax Resolution

    Faxing Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Shortcuts >...

  • Page 41: Holding A Fax

    Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...

  • Page 42: Scanning

    Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the control panel, navigate to: > FTP > > enter the needed information If necessary, configure other FTP settings. Scan the document.

  • Page 43: Securing The Printer

    Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.

  • Page 44: Statement Of Volatility

    Securing the printer To start the process, navigate to: RESTORE > > Start > For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory” on page Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Type of memory Description Volatile memory...

  • Page 45: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Note: Purchase a MarkNet N8360 wireless network adapter first before setting up the printer on a wireless network.

  • Page 46: Cleaning Printer Parts

    Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
  • Page 47 Maintaining the printer Cleaning the scanner glass Open the scanner cover. Wipe the areas shown with a damp, soft, lint-free cloth. White underside of the scanner cover Scanner glass Automatic document feeder (ADF) glass White underside of the ADF cover Close the scanner cover.

  • Page 48: Ordering Supplies

    Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
  • Page 49 This cartridge is supported only in MX520 printer model. Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted. Item Lexmark Return Program Regular Imaging unit 56F0Z00 56F0ZA0 Configuring supply notifications...

  • Page 50: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge Open the front door. Remove the toner cartridge.
  • Page 51 Maintaining the printer Unpack the new toner cartridge, and then shake it to redistribute the toner. Insert the new toner cartridge. Close the front door.
  • Page 52 Maintaining the printer Replacing the imaging unit Open the front door. Remove the toner cartridge. Remove the imaging unit.
  • Page 53 Maintaining the printer Unpack the new imaging unit, and then shake it to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.

  • Page 54: Moving The Printer

    Maintaining the printer Insert the new imaging unit. Insert the toner cartridge. Close the front door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

  • Page 55: Saving Energy And Paper

    Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes From the control panel, navigate to: >...

  • Page 56: Recycling

    The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
  • Page 57 The boxes used to return the cartridges are also recycled. To return Lexmark cartridges for reuse or recycling, follow the instructions that came with the cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle.

  • Page 58: Clearing Jams

    Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...

  • Page 59: Identifying Jam Locations

    Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...

  • Page 60: Paper Jam In The Front Door

    Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door. Remove the toner cartridge.
  • Page 61 Clearing jams Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
  • Page 62 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.

  • Page 63: Paper Jam In The Rear Door

    Clearing jams Insert the toner cartridge. Close the front door. From the control panel, press Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  • Page 64: Paper Jam In The Standard Bin

    Clearing jams Close the rear door. From the control panel, press Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. From the control panel, press...

  • Page 65: Paper Jam In The Duplex Unit

    Clearing jams Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press...

  • Page 66: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 67: Paper Jam In The Automatic Document Feeder

    Clearing jams From the control panel, press Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover. If necessary, press from the control panel.

  • Page 68: Troubleshooting

    Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Internet Explorer® version 9 or later • Safari version 8.0.3 or later •...
  • Page 69 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Enabling the USB port From the control panel, navigate to: >...

  • Page 70: Internal Option Problems

    Troubleshooting Internal option problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.

  • Page 71: Paper Feed Problems

    Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. flaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...
  • Page 72 Troubleshooting Paper curl Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded.
  • Page 73 Troubleshooting Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain paper of the same size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...

  • Page 74: Printing Problems

    Troubleshooting Jammed pages are not reprinted Action The problem is Contact From the control panel, navigate to: solved. customer support. > Settings > > Notifications > From the Printer Jam Recovery menu, select On or Auto, and then press Are the jammed pages reprinted? Printing problems Confidential and other held documents do not print Action...
  • Page 75 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
  • Page 76 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
  • Page 77 Print the document. Is the document printed? Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Print the document. Is the document printed?
  • Page 78 Troubleshooting Print quality is poor Blank or white pages Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
  • Page 79 Troubleshooting Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, reduce the toner darkness.
  • Page 80 Troubleshooting Action Step 6 Contact customer The problem is support. solved. Replace the imaging unit. Print the document. Is the print still too dark? Ghost images Leading edge A B C D A B C D A B C D A B C D Trailing edge Note: Before solving the problem, print the print quality test pages.
  • Page 81 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 82 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 83 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do horizontal dark lines still appear on prints? Step 4 Go to step 5.
  • Page 84 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load the specified tray or feeder with the recommended paper type. Print the document. Do horizontal white lines still appear on prints? Step 3 Go to step 4. The problem is solved.
  • Page 85 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. •...
  • Page 86 Troubleshooting Light print Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, increase the toner darkness from the Printing Preferences or Print dialog.
  • Page 87 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 88 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print still crooked or skewed? Step 3 Contact...
  • Page 89 Troubleshooting Solid black pages Note: Before solving the problem, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit.
  • Page 90 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Print the document. Are the text or images cut off? Step 2 Go to step 3. The problem is solved.
  • Page 91 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 92 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 93 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines or streaks still appear on prints? Step 3 Go to step 4.
  • Page 94 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
  • Page 95 Troubleshooting Adjusting toner darkness From the control panel, navigate to: > Settings > > Print > > Quality > Select Toner Darkness, and then press Adjust the setting, and then press The printer is not responding Action Step 1 The problem is Go to step 2.
  • Page 96 Troubleshooting Action Step 6 The problem is Go to step 7. solved Turn off the printer, reinstall the hardware options, and then turn it back on. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.

  • Page 97: Faxing Problems

    Troubleshooting Action Step 3 The problem is Contact customer solved. support. Check if the trays are not linked. Print the document. Is the document printed from the correct tray or on the correct paper? Faxing problems Cannot send or receive faxes Action Step 1 The problem is...
  • Page 98 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
  • Page 99 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
  • Page 100 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

  • Page 101: Scanning Problems

    Troubleshooting Action Step 2 The problem is Go to step 3. solved. Decrease the incoming fax transmission speed. Open a web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 102 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
  • Page 103 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Open the scanner cover. Using a damp, soft, lint free cloth, wipe the ADF glass and the white underside of the ADF cover. Close the scanner cover. Do vertical streaks still appear on scanned documents? Step 2 Contact customer...
  • Page 104 Troubleshooting Scanner does not close Action Remove obstructions that keep the scanner unit open. The problem is Contact customer solved. support. Did the scanner unit close correctly? Scanning takes too long or freezes the computer Action Step 1 Go to step 2. The problem is solved.

  • Page 105: Contacting Customer Support

    Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.

  • Page 106: Upgrading And Migrating

    Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory – Fonts Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 107 Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
  • Page 108 Upgrading and migrating Unpack the optional tray, and then remove all packing material. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time.

  • Page 109: Software

    • From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
  • Page 110 Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file.

  • Page 111: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 112 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print and Google Chrome are trademarks of Google Inc.
  • Page 113 Notices This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol. Temperature information Ambient operating temperature 10 to 32.2°C (50 to 90°F) Shipping temperature -40 to 43.3°C (-40 to 110°F) Storage temperature and relative humidity -40 to 43.3°C (-40 to 110°F)

  • Page 114: Index

    Index Index supply notifications, toner digital telephone service cartridge 49 fax setup 35 adapter plug 37 configuring daylight saving directory list adding hardware options time 38 printing 22 print driver 109 configuring e mail settings 26 distinctive ring service, fax adding internal options configuring supply connecting to 38...
  • Page 115 22 paper jam in the duplex unit 65 copying on 23 forwarding faxes 41 paper jam in the multipurpose Lexmark Mobile Print FTP address feeder 66 using 21 creating shortcuts 42 paper jam in the rear door 63 line filter 33...
  • Page 116 26 collated printing does not setting up fax recycling work 71 country or region specific 37 Lexmark packaging 56 confidential and other held digital telephone service 35 Lexmark products 56 documents do not print 74 DSL connection 33...
  • Page 117 69 configuring 49 blank pages 78 using crooked print 87 genuine Lexmark parts 48 dark print 78 genuine Lexmark supplies 48 ghost images appear on using the ADF toner cartridge prints 80 copying 23...
  • Page 118 Lexmark Confidential until announced Product Information Guide March 2018 www.lexmark.com...
  • Page 119 Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein. Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
  • Page 120 Lexmark Confidential until announced Contents Contents Overview......................5 Safety information..................7 Environmental information................10 Regulatory information................18...
  • Page 121 Lexmark Confidential until announced Contents...

  • Page 122: Overview

    This document contains basic safety, environmental, and regulatory information for your product. Some items may not be applicable to your printer. For more information, go to http://support.lexmark.com. Additional notices, legal, and licensing information associated with this product can be found in the Notices section of the printer CD and the User's Guide.
  • Page 123 Lexmark Confidential until announced Overview Finding information about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer http://support.lexmark.com support: Note: Select your country or region, and then select Documentation your product to view the appropriate support site.
  • Page 124 CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 125 Lexmark Confidential until announced Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
  • Page 126 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.

  • Page 127: Environmental Information

    Environmental information Environmental information ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
  • Page 128 Lexmark Confidential until announced Environmental information Operating mode Model Print Copy Scan Ready Sleep Hibernate CX922, XC9245 1000 W 1075 W 250 W 230 W 2.9 W 0.2 W CX923, XC9255 1075 W 1100 W 250 W 230 W 2.9 W 0.2 W...
  • Page 129 Lexmark Confidential until announced Environmental information Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage.
  • Page 130 Lexmark Confidential until announced Environmental information Information for China RoHS program Part name Toxic and hazardous substances or elements Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated (Pb) (Hg) (Cd) Chromium (Cr biphenyl (PBB) diphenylether (PBDE) Circuit boards Power supply Power cords...
  • Page 131 The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
  • Page 132 Lexmark Confidential until announced Environmental information Unit Restricted substances and their chemical symbols Lead Mercury Cadmium Hexavalent Polybrominated Polybrominated (Pb) (Hg) (Cd) chromium biphenyl (PBB) diphenylether (PBDE) Circuit boards Power supply Power cords Connectors — , Mechanical assemblies— shafts, rollers —...
  • Page 133 The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
  • Page 134 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.

  • Page 135: Regulatory Information

    If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
  • Page 136 Lexmark Confidential until announced Regulatory information Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment.
  • Page 137 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873. Some parameters required for compliance with Telecom's telepermit requirements are dependent on the equipment associated with this device.
  • Page 138 Teilnehmer bei der Installation ausdrücklich erwünscht wird. Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un filtre de tonalité...
  • Page 139 Lexmark Confidential until announced Regulatory information If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Depending on your particular wireless model, your model contains one or more of the following modular components: Lexmark Regulatory Type/Model Number LEX-M01-005;...
  • Page 140 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 141 Lexmark Confidential until announced Regulatory information EU statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
  • Page 142 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 143 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
  • Page 144 Lexmark Confidential until announced Regulatory information Radio interference notice Warning This is a product that complies with the emission requirements of EN55022 and EN55032 Class A limits and immunity requirements of EN55024. This product is not intended to be used in residential/domestic environments.
  • Page 145 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
  • Page 146 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.

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