8 Using Hp Pc Hardware Diagnostics; Using Hp Pc Hardware Diagnostics Windows (Select Products Only); Using An Hp Pc Hardware Diagnostics Windows Hardware Failure Id Code; Accessing Hp Pc Hardware Diagnostics Windows - HP EliteBook 845 Maintenance And Service Manual

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified
Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a
firmware feature.

Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows operating
system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
To download HP PC Hardware Diagnostics Windows, see
page 89.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio
and video palette, you must perform troubleshooting steps before you can receive a failure ID.
You have several options after you receive a failure ID:
▲
Select Next to open the Event Automation Service (EAS) page, where you can log the case.
●
– or –
Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
●
case.
– or –
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
●

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start
menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.
88 Chapter 8 Using HP PC Hardware Diagnostics
Downloading HP PC Hardware Diagnostics Windows on