Ihse Draco U-Switch 476 Series Quick Setup

Draco U-Switch
3. Technical Support
Prior to contacting support please ensure you have read the quick
setup and manual, and then installed and setup your device as re-
commended.
3.1 Support Checklist
To efficiently handle your request it is necessary to complete our
checklist for support and problem cases.
http://www.ihse.de/fileadmin/redakteur/pdf/support/checklist.pdf
Please keep the following information available before you call:
■ Company, name, phone number and email
■ Type and serial number of the device (see bottom of device)
■ Date and number of sales receipt, name of dealer if necessary
■ Issue date of the existing manual
■ Nature, circumstances and duration of the problem
■ Involved components (such as graphic source/CPU, OS, gra-
phic card, monitor, USB-HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
■ Results from any testing you have done
3.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
!
Devices that are sent in without a RMA number cannot be
accepted. The shipment will be sent back without being
opened, postage unpaid.
Quick Setup
Series 476 Draco U-Switch
Excellence in KVM and Video
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
Phone +49 7546 9248-43
Fax
Web
E-Mail techsupport@ihse.de
Skype
Office hours:
Monday - Thusday
Friday
Manual:
We continue to develop and improve our products, adding new
functions and features on a regular basis, so we want you to al-
ways have the latest manual. For this reason, we do not include
a manual in an electronic or printed form but kindly ask you to
download the latest manual using the following link:
http://www.ihse.de/fileadmin/redakteur/pdf/manuals/m476.
pdf
Series 476
+49 7546 9248-48
www.ihse.de
ihse.support
8:00 am to 4:30 pm
8:00 am to 3:00 pm
Quick Setup
Draco U-Switch
Draco U-Switch
Quick Setup
Series 476
Quick Setup
Series 476