Ihse Draco U-Switch 476 Series Quick Setup

Draco U-Switch

3. Technical Support

Prior to contacting support please ensure you have read the
manual, and then installed and setup your KVM matrix as
recommended.
Support Checklist
To efficiently handle your request it is necessary to complete our
checklist for support and problem cases:
http://www.ihse.com/fileadmin/redakteur/pdf/support/Checklist.pdf
Please have the following information available before you call:
■ Company, name, phone number and e-mail
■ Type and serial number of the device (see bottom of device)
■ Date and number of sales receipt, name of dealer if
necessary
■ Issue date of the existing manual
■ Nature, circumstances and duration of the problem
■ Involved components (such as graphic source/CPU,
OS, graphic card, monitor, USB-HID/USB 2.0 devices,
interconnect cable) including manufacturer and model num-
ber
■ Results from any testing you have done
Shipping Checklist
1. To return your device, please contact your dealer to obtain
a RMA number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the
original box. Add all pieces which you received originally.
3. Please note your RMA number visibly on your shipment.
!
Please understand that devices which are sent in without a
RMA number cannot be accepted.
Quick Setup
Series 476 Draco U-Switch
Excellence in KVM and Video
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
Phone +49 7546 9248-43
Fax
Web
E-mail support@ihse.de
Skype
Office hours (GMT +1:00):
Monday - Thursday
Friday
Manual:
We continue to develop and improve our products, adding new
functions and features on a regular basis, so we want you to always
have the latest manual. For this reason, we do not include a manual
in an electronic or printed form but kindly ask you to download the
latest manual using the following link:
http://www.ihse.de/fileadmin/redakteur/pdf/manuals/m476.pdf
Series 476
+49 7546 9248-48
www.ihse.de
ihse.support
8.00 - 4.30 p.m.
8.00 - 3.00 p.m.
Quick Setup
Draco U-Switch
Draco U-Switch
Quick Setup
Series 476
Quick Setup
Series 476