Ihse Draco U-Switch 476 Series Quick Setup

QUICK SETUP
3. Technical Support
Prior to contacting support please ensure you have read the quick
setup and manual, and then installed and setup your device as
recommended.
3.1 Support Checklist
To eff iciently handle your request it is necessary to complete our
checklist for support and problem cases. Please find the checklist
on our website:
ihse.com/tech-support
Please keep the following information available before you call:
■ Company, name, phone number and email
Type and serial number of the device (see bottom of device)
■
Date and number of sales receipt, name of dealer if necessary
■
Issue date of the existing manual
■
Nature, circumstances and duration of the problem
■
Involved components (such as graphic source/CPU, OS, gra-
■
phic card, monitor, USB-HID/USB 2.0 devices, interconnect
cable) including manufacturer and model number
Results from any testing you have done
■
3.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot be accep-
ted. The shipment will be sent back without being opened, pos-
tage unpaid.
4. Download of Manual
We continue to develop and improve our products, adding new
functions and features on a regular basis, so we want you to
always have the latest manual. For this reason, we do not include
a manual in an electronic or printed form but kindly ask you to
download the latest manual using the following link:
ihse.com/manual
Draco U-Switch
IHSE USA (AMERICAS)
IHSEUSA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE ASIA (APAC)
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way, #07-13A
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE Headquarters (EUROPE)
IHSE GmbH
Benzstrasse 1
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
Series 476 Draco U-Switch
CONTACT
tel. +1 732 738 8780
fax +1 732 631 0121
info@ihseusa.com
www.ihseusa.com
EST
9.00 am to 5.00 pm
tel. +65 6841 4707
sales@ihseapac.com
www.ihseapac.com
SGT
9.00 am to 6.00 pm
tel. +49 7546 9248-43
fax +49 7546 9248-48
techsupport@ihse.de
www.ihse.de
CET
8.00 am to 6.00 pm
8.00 am to 5.00 pm
Series 476
KVM & BEYOND
QUICK SETUP
Draco U-Switch
(Series 476)
Customized KVM Solutions for each application