Troubleshooting; General Issues; Picture Issues - Philips 19PFL3403/10 User Manual

9.

Troubleshooting

This section describes commonly-encountered
issues and accompanying solutions.
9.1

General issues

The TV does not switch on:
Unplug the mains cord, wait for one minute
•
and plug in the mains again.
Verify that the mains cord is properly
•
connected and that the mains are powered.
The remote control is not working
properly:
Verify that the remote control batteries
•
are correctly inserted according to the +/-
orientation.
Replace the remote control batteries if
•
they are flat or weak.
Clean the remote control and TV sensor
•
lens.
The TV menu is in the wrong language:
See Section 6.1 Automatically install channels
•
for instructions on how to change the TV
menu to your preferred language.
When turning the TV on/off/to standby,
you hear a creaking sound from the TV
chassis:
No action is required. The creaking sound
•
is normal expansion and contraction of the
TV as it cools and warms up. This does not
impact performance.
You forgot your code to unlock Auto
Lock
Enter '0711' as described in
•
Adjust feature settings (Auto Lock).
9.2
The power indicator is on, but there is no
picture:
•
•
There is sound but no picture:
•
You receive poor TV reception from an
antenna connection:
•
•
•
•
You receive poor picture quality from
connected devices:
•
•
The picture does not fit the screen, it is
too big or too small:
•
Section 5.5
The picture position on screen is not
correct:
•

Picture issues

Verify if the antenna is connected properly.
Verify if the correct device is selected.
Verify that picture settings are correctly set.
See Section 5.3 Adjust picture settings.
Check that the antenna is properly
connected to the TV.
Loud speakers, unearthed audio devices,
neon lights, high buildings or mountains can
influence the picture quality. Try to improve
the reception quality by changing the
antenna direction or moving devices away
from the TV.
Verify if the correct TV system is selected
for your region.See Section 6.2 Manually
store channels.
If reception on only one channel is poor,
try to fine tune this channel. See Section 6.2
Manually store channels.
Check that the devices are connected
properly.
Verify that picture settings are correctly set.
See Section 5.3 Adjust picture settings.
Try using a different picture format as
described in Section 5.3. Adjust picture settings.
Picture signals from some devices do not
fit the screen correctly. Check the signal
output of the device.
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