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Question
How often do I need to
clean the overflow con-
tainer?
How often do I need to
clean the grease filter?
19 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
19.2 Information on the display panel
Fault
No displays light up.
The displays flash.
, , ,
,
+ power level and
audible signal
Answer
¡ Clean the overflow container frequently.
You can find further information about how to clean the overflow container under
→ "Cleaning and servicing", Page 14.
¡ Regularly clean the grease filter.
To find out how to clean and replace the filter, refer to the section entitled
→ "Cleaning and servicing", Page 14.
Cause and troubleshooting
The power supply has been disconnected.
▶
Use other electrical appliances to check whether there has been a power failure.
The appliance has not been connected as shown in the circuit diagram.
▶
Connect the appliance in accordance with the circuit diagram.
Electronics fault
▶
If you are unable to rectify the fault, inform the technical after-sales service.
The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
The odour filter is saturated or the saturation indicator lights up even though the filter has
been replaced.
▶
Change the filter and reset the filter saturation indicator. You can find additional informa-
tion about this in the section entitled
→ "Cleaning and servicing", Page 14.
The electronics have overheated and one or all of the cooking zones have been switched
off.
▶
Wait until the electronics have cooled down sufficiently. Then touch any button on the
control panel.
There is hot cookware in the vicinity of the control panel. This may cause the electronics to
overheat.
▶
Remove the cookware. The fault display goes out shortly afterwards. You can continue to
cook.
19.1 Warnings
Notes
¡ If appears in the displays, press and hold the
sensor for the respective cooking zone and read the
fault code.
¡ If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical after-sales service and specify
the exact fault code.
¡ If an error occurs, the appliance does not switch to
standby mode.
¡ In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
Troubleshooting en
19
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