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Troubleshooting
Symptom
Solution
Make sure the appliance is plugged in. Select a cooking function or bake temperature and
The appliance won't turn on.
ensure there is time on the digital display. Press the start/stop button. If the start/stop light is
illuminated, your oven is powered on and heating.
Check that the start/stop light is illuminated which indicates the appliance is powered on.
Heating elements are not glowing.
The heating elements should glow red after 1 minute of heating up. During operation,
they cycle on and off.
Check that the function knob is set to air fry. When oven is in air fry mode,
Fan is not operating during air fry mode.
you should hear the fan humming.
• Make sure wire rack is used in the down position with the "toast" label facing up.
The cross wires should be close to the steam/crumb tray.
Bottom of bread is not toasting.
• Clean the crumb/steam tray to remove food residue.
• Do not use foil on the crumb/steam tray.
• The oven may create smoke when high-fat or greasy foods drip on the crumb/steam tray.
Cook these kinds of food in the bake pan or other bakeware placed on top of the wire rack.
Smoke is coming out of the appliance.
• Run steam clean cycle and thoroughly wipe down interior and clean the crumb/steam tray.
The appliance may smoke upon the initial start-up.
• Ensure there is no food debris in the bottom of the oven underneath the crumb/steam tray.
• If smoke issue persists, use the bake function at a lower temperature.
• Make sure you are not cooking directly on the crumb/steam tray.
• Refer to "Instructions for Use" for the best cooking support for your food.
Food was burned.
• In air fry mode, gently shake the food half-way through the cycle to get more even cooking.
• Next time lower the temperature or shorten the cooking time.
• Use the mesh basket and ensure the food is arranged in a single layer without any overlap.
• If using a bake pan instead of a mesh basket for high-fat or greasy foods, the food will not be
Food is not crispy in air fry mode.
as crispy.
• Clean the crumb/steam tray to remove any residue.
• Do not use foil on the crumb/steam tray.
16
PowerXL
™
Self-Cleaning Air Fryer Oven
Troubleshooting
Symptom
Solution
• Increase the cooking temperature.
Cooking too slowly.
• Clean the crumb/steam tray to remove any residue.
• This is normal for foods with high moisture content, including some bread types
Steam is coming from the appliance
during toasting.
during cooking or toasting.
• Ensure there is no residual water on crumb/steam tray.
• Allow the appliance to cool before running steam clean.
During steam cleaning:
• Use ½ cup of soapy water spread out on the crumb/steam tray.
steam is not building up on the glass door
• Press the Steam Clean button. Then press Start/Stop.
or walls inside the oven.
• Make sure the start/stop light is illuminated during steam clean cycle.
• Ensure the door is closed during the steam clean cycle.
• Refer to the "Deep Cleaning Your Oven" section to take care of more stubborn baked-on foods.
Steam Clean function did not
• Use the steam clean function regularly and immediately after cooking messy food items to
completely clean the oven.
prevent build up.
• NOTE: If this occurs it will not damage your oven since the control panel is designed to
prevent water ingress.
Water is dripping onto the control panel.
• Do not cook with water in the crumb/steam tray.
• Do not run the steam clean cycle two times in a row.
• NOTE: If water is spilled onto the bottom of the oven it will not damage the oven,
as the oven will contain the water and drain it out the back of the oven.
• Ensure the appliance is not powered on by checking that the start/stop light
Water accidentally spilled
is either off or flashing. Unplug oven. Use a towel to dry the bottom of your oven
onto bottom of the oven.
and be careful not to damage the heating elements. Move your oven
from its position on the countertop and dry any water on the counter.
Wait 24 hours for any moisture to evaporate and then you can use your oven again.
• Run the steam clean cycle.
• Use a nylon pad to scrub the crumb/steam tray. Do not use a metal scouring pad
as this will damage the coating.
There is food debris stuck on the crumb/steam tray.
• Run tray through a dishwasher cycle.
• Refer to steps in the "Deep Cleaning Your Oven" section and use the baking soda paste
to clean your tray.
• If stain still persists, it will not affect the cooking performance of your oven.
17
PowerXL
™
Self-Cleaning Air Fryer Oven
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