Troubleshooting - PowerXL VORTEX PRO 8QT Use & Care Manual

Troubleshooting

Symptom
The appliance
does not work.
Food is not cooked.
Food is not fried evenly.
Basket will not slide into
appliance properly.
Smoke coming from
appliance.
French fries are not fried
evenly.
Fries are not crispy.
Error
AF-E8001-L_US_30130_E_IB_A.indd 17 AF-E8001-L_US_30130_E_IB_A.indd 17
Possible Cause
The appliance is not plugged in.
The appliance is plugged into an outlet that is shared
with other devices.
The appliance has not been turned on by setting the
preparation time and temperature.
The appliance might have been turned off.
If the Power button is pressed while cooking, the
Auto Shut-Off mode will be triggered.
The Basket is overloaded.
The temperature is set too low.
Some foods need to be shaken or flipped during
the cooking process.
The Basket is overloaded.
The Fry Tray is not placed in the Basket correctly.
Too much oil is being used.
The Basket has grease residue from the
previous operation.
Potatoes are not prepped properly.
Fries are not cut evenly.
Fries are too crowded.
Potatoes are not rinsed properly during preparation.
Raw fries have too much water.
E1 - Broken circuit of the thermal sensor
E2 - Short circuit of the thermal sensor
Solution
Plug the Power Cable into an electrical outlet.
Plug the appliance into a dedicated
electrical outlet.
Press the Power Button.
Select a time and temperature. Press the
Power Button again and cooking will begin.
Press the Power Button. Select a time and
temperature. Press the Power Button again
and cooking will begin.
Use smaller batches for more even frying.
Raise temperature and continue cooking.
See "Shaking/Flipping" section in
"Instructions for Use".
Do not fill the Basket above the Maximum
line.
Gently push the Fry Tray into the Basket until
it clicks.
Wipe down to remove excess oil.
Clean the Basket after each use.
Consult a recipe for potato type and prep.
Cut fries thinner or reshape fries.
Spread fries out or cook a smaller batch.
Pat dry to remove excess starch.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil.
Call Customer Service at 1-973-287-5129
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